Chris Alexander Email & Phone Number

Dallas, Texas, United States

FedEx Office – Project managed multiple projects for the In-store Operations organization.• Deployment of a new front-counter cloud-based customer payment card solution, which is point-to-point encrypted, tokenized, EMV and PCI compliant, and provides digital wallet and contactless payment options. Required integration with existing custom full-service POS and FreedomPay’s payment platform as a service. Developed store communication, team member procedures, and training materials. Deployed to 2,243 stores with 3,986 endpoints.• Replaced EFI’s (Electronics For Imaging) ExpressPay self-service POS system with their new cloud-base application, Self-Service AdminCentral, at 2,243 stores with 11,045 endpoints. Replaced EFI’s Stored Value Card (SVC) with a cloud-based SVC application processed through Givex. Required changes to existing FedEx Office applications and reporting. Developed store communication, team member procedures, and training materials.• Development and deployment of a new self-service cloud-based customer payment card solution, which is point-to-point encrypted, tokenized, EMV and PCI compliant, and provides digital wallet and contactless payment options. Required integration with the new self-service POS (SSAC) and FreedomPay’s payment platform as a service. Developed store communication, team member procedures, and training materials. Deployed to 2,142 stores with 11,045 endpoints.

Flower Mound, Texas, United States

Foundation Center – Provided project management and process development for a data warehouse project. Analyzed and documented business processes. Assisted other project managers in the development of project management tools such as responsibility assignment matrices for their sub projects.

Frisco, Texas, United States

• American Heart Association – Project managed implementation of a mobile-first e-commerce hosted platform to support B2C and B2B interactions for the nationwide Heartwalk (heartwalk.org) event management system. Modified integration points with the existing core business systems. Migrated historical data to the new system. Implemented custom functionality needed for the Heartwalk program. Developed new and modified existing reports to integrate with the new system. Worked with the business to modify their processes to fit with the new system. Resolved initial issues and process changes post migration.• Neiman Marcus Group – Planned and managed assessment of the existing mainframe infrastructure and applications with the intent to move the functionality off the mainframe to off-the-shelf and hosted solutions. Core components included Accounts Payable, Accounts Receivable, Customer Refunds, EDI, Job Scheduler, Loyalty Program, and Reporting. The assessment results were successfully presented to the executive leadership team.

Dallas, Texas

Project managed IT activities across a startup company that specialized in commercial laboratory operations, specifically Toxicology, Hereditary Cancer, and Pharmacogenomic screening. Worked directly with developers, IT vendors, end users, offshore IT Help Desk, and Executive team. Established IT processes, procedures, and SLA’s. Led multiple IT costs savings initiatives to reduce IT operational expenses and standardize IT services. Managed requirements gathering, solution selection, development, and deployment of multiple hosted applications to support the labs, such as XIFIN, EngageDX, Intacct, and ELLKAY. Origen Laboratories ceased operations May 2016.

Frisco, Texas, United States

Verizon Enterprise Solutions – Managed project activities to implement IPcenter and integrate with the existing Verizon Cloud Service Center application suite. Led efforts to resolve issues affecting configuration, testing, and deployment of third party Cloud solutions.

Dallas, Texas

FedEx Office – Project managed multiple Retail in-store system projects including replacement of the Order Entry system, enhancements to the customer self-service printing and computer rental systems, and replacement of PIN pad devices within the customer self-service area. The Retail in-store systems automate team member and customer activities at 1,800 locations.

Plano, Texas

• Goodman Networks – Project managed multiple projects within the IT Infrastructure organization including integrating three acquired companies’ IT Infrastructure and roll out of IT self-service tools. Integrated, consolidated, and upgraded the three acquired companies’ (CSI, DBT, and Multiband) IT infrastructure and network – Telecomm and Internet services, network, servers, workstations, and email. Developed and deployed IT self-service tools to all employees within the company – account unlock and password reset, and individual Cloud file storage. Wrote end-user communications and instructions for the IT Infrastructure transitions and self-service tools.• JCPenney – Project managed deployment of RFID fixed reader infrastructure within stores in support of Loss Prevention, Inventory, and Store Operations initiatives to use RFID to reduce shrink, reduce labor, and increase customer service in the stores. Worked directly with the RFID equipment and installation vendors in equipment testing and selection, and installation requirements. Partnered with Procurement in RFID installation vendor selection. Assisted Store Operations group in development of store RFID communications and training plans.

Dallas, Texas

• Freeman – Project managed multiple application development projects to create and enhance the Event Collaboration System which integrated the Sales customer order and Operations fulfillment processes across thirty-six branches. Automated workflow which eliminated manual activities, reduced labor cost, provided review checkpoints, and improved communication and quality. Real time Executive level reporting allowed workflow tracking and measurement of individual and group productivity. The order and fulfillment information gathered created a detail production schedule to deliver the customer products and services. The Freeman Event Collaboration System earned the 2011 InformationWeek 500 annual award of the nation’s most innovative users of business technology, ranking 134th on the list.

Dallas, Texas

FedEx Office – • Design & Print Center: Developed the functional and operational changes required to implement a new business stationary and custom printing product offering through a customer self-service kiosk platform with national access points. Created functional and operational requirements for changes to the existing POS and customer self-service applications to support D&PC. This required integration of offsite vendor systems to receive the orders, manufacture the products, ship to customers, and order tracking and financial reporting. Deployment planning and execution of software and hardware installations to over 6,600 self-service workstations and kiosks across 1,600 locations.• National Bid Center: Created a 45 person department within Operations to support the effort to centralize the handling and follow-up sales required to win bids given to customers on print, copy, and document creation jobs. Managed project budget of $4.7M, successfully completing the project $1.6M under budget. Implemented Salesforce.com as the customer requirements and workflow management tool. Developed an outbound contact center utilizing Verizon Web Center. Established department internal processes and procedures including customer contact handling and team member sales training program. Provided oversight and user acceptance testing of changes to existing POS and reporting applications required to support the NBC.

Dallas, Texas

• Flowserve – Project managed effort to identify, evaluate, and select vendor packaged software solution to replace global financial consolidation application. Vendor evaluation included developing business requirements, selection criteria, and process to compare Cartesis, Hyperion, Longview Solutions, Oracle, and OutlookSoft consolidation capabilities.• FedEx Office – • Procurement system replacement: Customized newly implemented PeopleSoft eProcurement component of PeopleSoft SRM. The modifications aligned functionality of the application to existing retail business procedures, while maintaining common processes across all business units. Created hosted training courses to instruct field team members in the operation and procedures of the procurement application and best practices. • Point of Sale system enhancements: Production defect resolution and functionality enhancements to a new POS system that was implemented in phases across 1,300 retail stores. The field central transaction audit and reporting application was monitored to confirm all transactions cleared through the financial audit business rules. Audit errors were addressed within several integrated applications. Audit error prioritization was balanced between financial and manual re-work impacts. • Financial system conversion: Legacy applications that interfaced with financial systems converted from Lawson to PeopleSoft Finance, including Fixed Asset Accounting, General Ledger, Payables, Purchasing, and Accounts Receivable. Legacy applications’ project requirements trailed financial system conversion, and Legacy development was accelerated late in the project to meet the same implementation timeline. Legacy application modifications incorporated new PeopleSoft Finance business process rules while minimizing change to existing Corporate and field functionality.

Dallas, Texas

MBNA (acquired by Bank of America) – Project managed software development teams responsible for Credit Card Fulfillment of BoA and BoA Affinity partnerships. Performed all project management responsibilities from working with the customers to develop business requirements through project implementation and post-implementation warranty support. Maintained strict adherence to PCI Data Security Standard and BoA Security policy.

Irving, Texas

Development Manager – Managed multiple teams of forty software engineers and consultants at entry through senior levels in the development of major enhancement projects to Customer Service Management, and Customer Invoice applications, with a combined scope of up to 45,000 hours. Project work spanned all phases of the software development life cycle, from developing the business requirements with the customer through implementation and post implementation activities, and subsequent production support of the applications. Member of college recruiting management program that successfully hired 100 entry-level software engineers annually.