Chris Babb Email & Phone Number

San Antonio, TX, US

San Antonio, TX, US

San Antonio, Texas Area

• Global Office Networking- Responsible for all global DC and office networks including Design, Build, Provisioning, and Maintenance.
• WAN: Coordinated provisioning and monitoring of circuits. Escalation of tickets and outage reports.
• Wireless Specialist: Maintained and standardized global wireless infrastructure. ArubaOS 6/8 instant and controller-based deployments (AP 100, 200, 300 series. Controller 3000 and 7000 series). Designed and executed.
• Network Infrastructure: Installed and configured Cisco series routers and Catalyst 2960, 3560, 6500, Nexus switches. Coordinated cabling standards and provided cut sheets for contractors using fiber and ethernet.
• Global Deployments: Traveled to Hong Kong, Sydney, London, and multiple US states for physical deployments of offices and data centers, some instances zero-touch provisioning method used.
• Project Management: Led multiple projects to completion, executing positive results utilizing different project management tools.

• 2 roles during time frame (Technician and Team Lead)
• Team Management: Ensuring team objectives were met. Participated in candidate interview process and technical training for new hires.
• Process Improvements: Evaluate systems and metrics to determine best recommendations for redesign of business processes.
• Server Builds and Deployments: Build, upgrade, and configure ordered servers from several different platforms with various configurations. Flash, configure, and prepare Cisco network devices.
• Troubleshooting Failures and Issues: Diagnose root cause of failures and issues by conducting root cause analysis.
• Customer Service: Resolved customer issues and complaints via in house ticketing system. Worked with teams to ensure 100% server uptime.

• Drive sales and customer loyalty by creating complete, lasting customer solutions. Asked questions and made recommendations in order to make technology easier and more affordable for every customer.
• Supported the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.
• Provided timely, appropriate and regular feedback to all store associates concerning performance, conducted performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
• Lead store associates in meeting sales, profit and shrink goals.
• Recruited, hired, assessed, developed, and retained people committed to outstanding customer service.