Global Office Networking- Responsible for all global DC and office networks including Design, Build, Provisioning, and Maintenance. • WAN: Coordinated provisioning and monitoring of circuits. Escalation of tickets and outage reports.• Wireless Specialist: Maintained and standardized global wireless infrastructure. ArubaOS 6/8 instant and controller-based deployments (AP 100, 200, 300 series. Controller 3000 and 7000 series). Designed and executed access point placement based on floor plans and site surveys. Some Meraki and Cisco deployment responsibilities. • Network Infrastructure: Installed and configured Cisco series routers and Catalyst 2960, 3560, 6500, Nexus switches. Coordinated cabling standards and provided cut sheets for contractors using fiber and ethernet.• Global Deployments: Traveled to Hong Kong, Sydney, London, and multiple US states for physical deployments of offices and data centers, some instances zero-touch provisioning method used.• Project Management: Led multiple projects to completion, executing positive results utilizing different project management tools.• Budgeting: Relationship building with vendors for hardware, software, and professional services quotes. Managed all project spend reducing costs with efficient deployments.• Documentation: Project and Infrastructure documentation on internal wikis while keeping procedures, processes, and diagrams up to date.

* 2 roles during time frame (Technician and Team Lead)• Team Management: Ensuring team objectives were met. Participated in candidate interview process and technical training for new hires.• Process Improvements: Evaluate systems and metrics to determine best recommendations for redesign of business processes. • Server Builds and Deployments: Build, upgrade, and configure ordered servers from several different platforms with various configurations. Flash, configure, and prepare Cisco network devices.• Troubleshooting Failures and Issues: Diagnose root cause of failures and issues by conducting root cause analysis. • Customer Service: Resolved customer issues and complaints via in house ticketing system. Worked with teams to ensure 100% server uptime.

• Drive sales and customer loyalty by creating complete, lasting customer solutions. Asked questions and made recommendations in order to make technology easier and more affordable for every customer.• Supported the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.• Provided timely, appropriate and regular feedback to all store associates concerning performance, conducted performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.• Lead store associates in meeting sales, profit and shrink goals.• Recruited, hired, assessed, developed, and retained people committed to outstanding customer service.