Recruited to a team of industry experts as a trusted advisor to Salesforce's largest, most strategic customers, providing a deep understanding of business drivers impacting customer business and industry. Serve as a business lead for complex, in depth engagements involving multiple Salesforce organizations providing thought leadership, orchestration, and innovation to solve digital transformation challenges.Position Highlights:✔ Led multi-month strategic engagement for media company with CEO executive sponsor and leadership team. Developed next generation customer experience utilizing human centered design, business capabilities, technology approach, and sequencing that will transform the customer’s business model and enable significant growth. ✔ Ran an internal customer experience transformation initiative focused on Salesforce’s largest, most strategic customers. Sponsored by the SVP of Customer Success, to coordinate with senior leadership team and several cross functional support organizations to develop strategy and program, map the experience and moments that matter for customer executives, and develop a strategic playbook.

I was brought in to help formulate long-term strategies for AT&T Communications leveraging my knowledge and experience with diverse vehicles for growth (organic, M&A), digital innovation, product management, and operations.Position Highlights:✔ Powered projected $1B in 3-year EBITDA growth by executing product transformation and change management strategy within AT&T Business.✔ Conducted in depth research and developed a financial impact and go to market strategy for AT&T to utilize in addressing the digital divide. ✔ Developed a next generation distribution strategy for AT&T and coinciding operating model✔ Revamped the corporate strategy project assessment and prioritization approach to be more agile and adaptive to key market changes. ✔ Conducted scenario planning around key future growth opportunities with coinciding investment recommendations.

I oversaw platform development and product management of the network security portfolio for AT&T Cybersecurity, a mid-stage scaleup offering consulting and IT security managed services. I took over and transformed a team of 15 product managers while leading product and service strategy, channel partner relations, and services portfolio management. As the head of product management, I owned a $500M P&L and the overall customer experience.Position Highlights:✔ Grew services business by 2.5x over four years, including creating a delivery model to profitably capture down-market customers.✔ Productized IT security managed services offerings and led product development for a unified security policy virtualized security platform and a customer co-management security orchestration platform.✔ Supported the acquisition and integration of a cyber threat detection and response SaaS platform company.✔ Optimized and extended relationships with the top network security tech companies, including Cisco, Fortinet, Palo Alto Networks, Symantec, Proofpoint, Checkpoint, Zscaler, and others.

I was a founding team member of a start-up business responsible for launching, growing, and scaling the product lines and coinciding technology stack to take advantage of an emerging multi-billion-dollar market. The Partner Exchange was a start-up business that AT&T used to serve channel partners in the areas of digital strategy innovations as well as digital product solutions and resources. I built a greenfield team (product management, product development, UX, etc.), growing it from scratch to 200 team members with both internal and augmented staff. From the onset, we established the operating model focusing on a culture that was nimble and service-centric.Position Highlights:✔ Grew the business by >400% annually.✔ Developed an omni-channel Digital Experience Platform and integrated it with enterprise solutions for improved digital engagement and customer support operations.✔ Created a DevOps-based organization and drove an Agile Scrum mentality into the product management lifecycle.✔ Developed and managed APIs and a digital product portfolio of >25 products.

This was a start-up/carve-out business providing cross-platform digital advertising solutions to large enterprise customers with national brand recognition. I was selected to build and scale the operations and then lead day-to-day operational execution in the areas of client services, customer success, strategy, pricing, ad operations, and business operations support. I built a winning team by recruiting top talent in the digital space from key ad tech companies and ad agencies nationwide, growing my team 5x to more than 50 employees while in the role. Position Highlights:✔ Led exponential growth from $30M to >$250M.✔ Drove product line growth into set-top-box IPTV ad insertions, mobile marketing, and cross-screen data management.✔ Built out the sales operations, business operations, ad operations, and client services organizations ✔ Achieved 104% revenue CAGR over 3 years and 105% of operating margin objectives✔ Architected and deployed sales, marketing, billing, CPQ, and BI solution stack for company (Salesforce, Zuora, Birst, etc.).✔ Led financial planning for budgets and 3 year planning cycles as well as business analytics for the company

I was recruited into AT&T’s highly competitive Leadership Development Program and gained a foundational understanding of the entirety of the business by completing rotations across Finance, Network Operations Management, and Field Service Operations. I earned multiple promotions up to the director level in the areas of operations and delivery, managing teams of up to 400 employees.Position Highlights:✔ Established a national Process Management Organization that created the playbook for merger planning and integration.✔ Led continuous process improvement in the areas of financial risk assessment, subscription fraud prevention, customer service call center operations, and business solutions.✔ Integrated multiple businesses as part of two M&A integration program teams via clean room processes to enable a unified customer experience as companies were merged. ✔ Revamped contact centers through technology implementation and process redesign to drive an incremental 50% operating efficiency✔ Led financial planning and analysis for a $6B business segment, including monthly reporting, budget planning, and business insights