Chris Buan Email & Phone Number

Calgary, Alberta, Canada

Ensured the efficient and safe handling of guest baggage and ramp operations while adhering to strict timelines and safety protocolsHighlights - Achieved a 95% on-time baggage delivery rate, contributing to Key Performance Indicator targets, by efficiently coordinating the movement of connecting and local baggage- Improved ground operations safety compliance by 15% by consistently inspecting and maintaining ground service equipment and identifying potential hazards- Supported operational efficiency, reducing baggage handling errors by 20%, through proactive communication with 3rd Party Ground Crew Chiefs- Enhanced operational readiness by conducting regular equipment maintenance checks and promptly reporting issues, ensuring a 98% availability rate for ground service equipment- Demonstrated adaptability by meeting strict SPOT (safely performing on time) timelines during varying weather conditions and operational demands

Vancouver, British Columbia, Canada

Prepared aircraft for arrival and departure by directing ramp attendants to ensure smooth and timely operations while upholding stringent safety and operational protocolsHighlights- Led ramp operations to ensure smooth aircraft arrivals and departures, achieving a 20% faster turnaround and an 18% increase in on-time performance by coordinating with cross-functional teams while adhering to stringent safety protocols- Analyzed performance metrics and prepared reports to support management decisions, driving a 20% increase in operational safety, efficiency, and consistency while ensuring compliance with safety standards- Participated in monthly meetings to discuss and recommend best practices and regulatory requirements for airside operations, assisted in creating memos to update regulations and procedures, and revised outdated documents to ensure alignment with current practices and improve airside operational requirements

British Columbia, Canada

Participated in the preparation of aircraft for arrival and departure, ensuring smooth operations while adhering to strict safety and operational protocolsHighlights- Operated and maintained aircraft servicing vehicles and equipment, ensuring compliance with corporate uniform and safety equipment standards, which supported a 95% safety compliance rate and optimized operational efficiency- Offloaded and transported baggage to appropriate carousels, ensuring timely delivery and enhancing guest satisfaction- Performed physically demanding tasks, including lifting up to 100lbs, and working in confined spaces while maintaining safety and efficiency

British Columbia, Canada

Driven sales associate with a strong focus on customer satisfaction, team collaboration, and achieving sales targets. Proven ability to enhance the shopping experience and contribute to store profitabilityHighlights- Worked closely with team members to optimize product displays and promotions, leading to a 25% increase in sales during peak seasons- Leveraged comprehensive department expertise to enhance customer service, driving a 15% rise in positive feedback and a 10% increase in repeat business- Guided and developed 8 new hires in footwear and industrial departments, achieving a 25% boost in team productivity and a 15% decrease in onboarding time

Prepared and delivered comprehensive reports on industry trends and scholarship recipients using Microsoft Word, providing valuable insights that supported the recognition and development of emerging talentHighlights- Developed and maintained comprehensive databases by organizing and updating historical information related to industry awards and previous winners, utilizing technical skills to ensure data accuracy and accessibility for strategic planning and decision-making- Coordinated and scheduled meetings while managing communications and drafting updates to ensure timely and accurate presentation of information on the BCAC website regarding industry awards and scholarships- Compiled and organized historical data into structured formats for publication on the BCAC website, improving the accessibility and presentation of information for public viewing and stakeholder engagement

British Columbia, Canada

Successfully developed targeted presentations and utilized market data to promote YVR as a premier destination, driving strategic route expansion and supporting airport planning initiativesHighlights- Collected and analyzed diverse data sets, including international student demographics, trade routes, regulations, international law, local tourism, and flight routing, and compiled this information into comprehensive databanks and PowerPoint presentations for YVR’s strategic marketing efforts- Developed and delivered strategic presentations with data visualizations using PowerPoint, Excel, and Word, highlighting market potential and contributing to the successful acquisition of direct routes to New Delhi and Singapore- Coordinated with the manager to schedule meetings and maintain ongoing communication, facilitating smooth project operations and timely updates

Diploma, Airport Operations

Certificate, Business Administration And Management, General

High School Diploma