Chris Bukrey Email & Phone Number

Madison, WI, US

Madison, Wisconsin Area

Responsible for understanding the key partnership, certification and training requirements of all Core BTS Infrastructure vendor partners (Cisco, etc.). Develop & implement plans to keep Core BTS fully compliant with these requirements. This is crucial to Core’s ability to maximize its vendor programs that offer increased profitability via advanced.

Cambridge, Wisconsin, United States

Sprouting Acres is a family run, certified organic, Community Supported Agriculture (CSA) farm with on-farm pizza nights, private events, kids summer farm camp, and more. Since 2019, I have worked at their popular wood-fired pizza nights, also assisting with private events and cooking classes.

Stoughton, WI

Responsible for managing the client relationship, delivery flow and other client support needs of major OEM and Aftermarket customers on behalf of Nelson Global Products. Acts as a primary client liaison and ensures Nelson Global Products maintains a high level of client satisfaction while protecting the interest of Nelson Global Products' operations and.

Madison, Wisconsin Area

• Acted as liaison and first line of contact for AEBS account managers, clients and vendor partners.
• Requested quotes from our vendor partners and prepared quotes for clients via Excel and QuoteWerks – while maintaining integrity of revenue and costs.
• Worked with vendor partners and distributors to acquire special pricing as needed.
• Maintained all quote documentation with accurate pricing and configurations.
• Partnered with the sales team to exceed customer service expectations both internally and externally.
• Responsible for tracking all client & AEBS support renewals and ensuring they are offered and renewed in a timely fashion.

• Responsible for supervising, coaching and mentoring Associates in all aspects of credit analysis, promoting high levels of service excellence while attaining identified service-level goals, and working within the.
• Supervised, monitored and trained staff in both inbound and outbound calling activities.
• Resolved and/or addressed more complex customer problems or questions.
• Assisted in establishing standards for performance and monitored areas against standards, recommending and implementing changes when necessary.
• Scheduled and organized personnel and processes to achieve maximum efficiency of Credit Associates.
• Analyzed information to develop projects and plans to accommodate future growth.

• Responsible for processing manual credit applications and evaluating/determining credit upgrades, in accordance with company guidelines, and the accurate input of customer information into the billing system as needed.
• Received service agreement information by phone or fax from Sales Associates, Agents and Order Processors.
• Processed manual credit verification requests according to company guidelines and determined whether credit upgrades should be granted. Contacts references or researches customer accounts where credit decisions are.
• Notified Order Processors, Agents and Sales Associates of credit decisions and deposit requirements.
• Input service agreement information into billing system, when needed.
• Maintained and made changes to consumer customer accounts.

• APAC Customer Services is a leading provider of comprehensive customer relationship management (CRM) solutions for companies in the financial services, communications, healthcare, insurance, retail, utility.
• Acted as a mentor to the team by making my knowledge of the Hotwire campaign available to the CSRs at all times.
• Assisted the Team Lead with managing the quality, performance and production of the Hotwire email team.
• Responsible for keeping the CSRs abreast of all updates through daily team meetings.
• Produced daily productivity and AHT reports for the Deerfield, La Crosse and Green Bay interaction centers. The reports were broken down by shift and by center. The management staff and the quality team used these.

• This elite team of six members were the direct contact for all dealers and gallery owners who were involved with selling items on Sothebys.com. Sothebys.com officially called these dealers and gallery owners Dealer.
• Assisted Sothebys.com Dealer Associates, both nationally and internationally, with all computer questions as needed. These included, but were not limited to; PC setup and maintenance for both Windows and Mac OS, basic.
• Supplied on-going training to the Dealer Associates in the use of the Associates Resource Center and the Multi-Lot loader. The Associates Resource Center (ARC) is the web-based program all Sothebys.com Dealer.
• Worked closely with Sotheby’s New York and London Specialists along with Dealer Associates on special single owner or single theme online auctions. This entailed coordinating with the Sotheby’s Specialists and the.
• Trained all new-hire classes on APAC’s proprietary Internet collaboration and CRM software – regardless of campaign.
• Provided product demonstrations and presentations of APAC’s proprietary Internet collaboration software application to potential Fortune 500 and ecommerce clients

• Provided developmental feedback and on-going training to CSRs based on interaction monitoring and tracking productivity scores.
• Directly supervised 40 plus CSRs. Responsibilities included interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; reviewing and disciplining employees; addressing.
• Maintained team motivation through continuous feedback, positive reinforcement and incentive contests.
• Resolved all escalated customer concerns.
• Monitored and enforced CSR schedule adherence. Timely and accurately accounted CSRs hours for payroll. Updated daily rosters with schedule exceptions throughout the day.
• Identified areas of opportunity within my team. Developed and implemented action plans. Provided Operations Manager with the proper documentation that supported the progression of a CSR on an action plan.

Budgeting, Inventory and ordering, scheduling, payroll, recruiting, hiring, training and shift management, creating all display advertising, menus and promotions, food and beverage costs, P&L, menu planning, private party planning and booking.

Budgeting, Inventory and ordering, scheduling, payroll, recruiting, hiring, training and shift management, creating all display advertising, menus and promotions, food and beverage costs, P&L, menu planning, private party planning and booking.

Budgeting, Inventory and ordering, scheduling, payroll, recruiting, hiring, training and shift management, creating all display advertising, menus and promotions, food and beverage costs, P&L, menu planning, private party planning and booking.

Education record

Education record