Chris Bukrey Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin Area

Responsible for understanding the key partnership, certification and training requirements of all Core BTS Infrastructure vendor partners (Cisco, etc.). Develop & implement plans to keep Core BTS fully compliant with these requirements. This is crucial to Core’s ability to maximize its vendor programs that offer increased profitability via advanced training, certification & specialization/authorization levels. Actively monitor all vendor partner funding and incentive programs, as well as the many incentive programs sponsored by Core’s Operations Organization. Works closely with key Vendor Partner Management contacts, as well as the senior-level members of Core BTS.Efficiently gather all information relevant to top partners’ training and certifications requirements, and disseminate that information to key stakeholders at Core BTSIn conjunction with these stakeholders, develop, implement and manage plans for exceeding the requirementsDevelop/maintain a comprehensive listing of all held partner certifications Schedule partner training/exam activities with assigned internal resources to set expectations, answer questions, set follow-up cadence, and escalate as needed to senior management/key vendor partner contactsOrganize/manage project teams to plan/implement changes when programs are altered and/or due to personnel changes.Worked closely with our internal Cisco CX Team during transition to develop internal processes to ensure all requirements were met/exceededTrack/report partner funding/program initiatives & maintain documentation required for investment payoutsTrack/report all sales incentive programs to provide the appropriate payout information to specific individualsProvide regular reports to key decision makers about training/certification requirements/overall compliance, etc., and provide updates on other funding/incentive programs.Understand & actively manage the many internal & external partner portals.

Cambridge, Wisconsin, United States

Sprouting Acres is a family run, certified organic, Community Supported Agriculture (CSA) farm with on-farm pizza nights, private events, kids summer farm camp, and more. Since 2019, I have worked at their popular wood-fired pizza nights, also assisting with private events and cooking classes.

Stoughton, Wi

Responsible for managing the client relationship, delivery flow and other client support needs of major OEM and Aftermarket customers on behalf of Nelson Global Products. Acts as a primary client liaison and ensures Nelson Global Products maintains a high level of client satisfaction while protecting the interest of Nelson Global Products' operations and overall business objectives.Has primary decision-making responsibility associated with daily order management of key customer accounts. Responsibilities include order processing, delivery oversight and coordination, customer and plant negotiations, forecast development, and leadership.Main external customer interface for communication related to order processing, management and product deliveryLead product transportation and expeditesProactively work to protect the customer from operations variancesLead meetings with Nelson plants to ensure product coordination and meet targetsLead/participate in marketing, accounting, plant & meetingsProvide input into business case analysis for new business opportunitiesAttain, analyze, and input customer forecastsDevelop and publish a rolling forecast of customer demand for manufacturing useAssist in development of a 12 month rolling forecast with marketing and manufacturingParticipate in Nelson S&OP and marketing forecast meetingsManage order flows for assigned customer accountsOversee & coordinate daily shipments to ensure on-time delivery Know customer requirements, order transmittal methods, and freight routings/payment terms to ensure order flow accuracyIdentify opportunities for cost avoidance and/or reduction and initiate activities or lead projects to addressEnsure price compliance at time of order entry / acceptance to eliminate price leakageReconcile invoice deductions Initiate new product introductionsIdentify & implement business process & system improvementsInitiate the set-up of new customer electronic order flows & coordinate with EDI team

Madison, Wisconsin Area

● Acted as liaison and first line of contact for AEBS account managers, clients and vendor partners.● Requested quotes from our vendor partners and prepared quotes for clients via Excel and QuoteWerks – while maintaining integrity of revenue and costs.● Worked with vendor partners and distributors to acquire special pricing as needed. ● Maintained all quote documentation with accurate pricing and configurations.● Partnered with the sales team to exceed customer service expectations both internally and externally.● Responsible for tracking all client & AEBS support renewals and ensuring they are offered and renewed in a timely fashion.● Assisted account managers and vendors with all RFP, RFQ and RFB requests. Assisted in the collection, organization and formatting of information to be included in bid responses.● Edited opportunities in CRM for account managers as needed.● Worked with clients and vendor partners/distributors on all returns of goods.● Proactively provided ship/delivery dates to clients after purchase.● Worked with account managers, service engineers, clients and vendor partners with statements of work.● Prepared, reviewed and processed all client and AEBS purchase orders with our vendor partners/distributors.● Registered deals with vendor partners as needed and kept track of end-dates and/or updates.● Kept updated with vendor partner status, EULA changes/updates and vendor & other partner updates and/or changes. Relayed to the client or account manager, if needed.● Assisted with reconciling and entering client invoices into accounting system as needed.● Verified all sales-out / commission activity with accounting once a month.● Went over open orders monthly with accounting/administration team and relayed these orders to the sales team.● Personally developed and maintained a database for all contracts AE Business Solutions was involved in.

Responsible for supervising, coaching and mentoring Associates in all aspects of credit analysis, promoting high levels of service excellence while attaining identified service-level goals, and working within the framework of established company policies.● Supervised, monitored and trained staff in both inbound and outbound calling activities.● Resolved and/or addressed more complex customer problems or questions.● Assisted in establishing standards for performance and monitored areas against standards, recommending and implementing changes when necessary.● Scheduled and organized personnel and processes to achieve maximum efficiency of Credit Associates.● Analyzed information to develop projects and plans to accommodate future growth.● Reviewed and approved corrective action(s) and/or deviations from normal activity, and generally assisted in solving complex problems.● Communicated, interpreted and ensured compliance with USCC policies, procedures and goals as they apply to area of supervision.● Assisted in other tasks or projects as assigned.● Successfully completed Six Sigma DMAIC Project Training on September 3, 2004 as part of the 2004 Six Sigma Coach Process Improvement Team.

Responsible for processing manual credit applications and evaluating/determining credit upgrades, in accordance with company guidelines, and the accurate input of customer information into the billing system as needed. ● Received service agreement information by phone or fax from Sales Associates, Agents and Order Processors.● Processed manual credit verification requests according to company guidelines and determined whether credit upgrades should be granted. Contacts references or researches customer accounts where credit decisions are required.● Notified Order Processors, Agents and Sales Associates of credit decisions and deposit requirements.● Input service agreement information into billing system, when needed.● Maintained and made changes to consumer customer accounts.● Processed various business applications and maintenance to those accounts.● Acted as front-line fraud detection.● Assisted the Collections Department with overflow calls, as needed.● Assisted in other tasks or projects, as needed

APAC Customer Services is a leading provider of comprehensive customer relationship management (CRM) solutions for companies in the financial services, communications, healthcare, insurance, retail, utility, automotive, travel and entertainment sectors. To help its clients better manage relationships with their customers, APAC Customer Services provides integrated CRM solutions that help clients acquire, retain, service and expand customer relationships.● Acted as a mentor to the team by making my knowledge of the Hotwire campaign available to the CSRs at all times. ● Assisted the Team Lead with managing the quality, performance and production of the Hotwire email team.● Responsible for keeping the CSRs abreast of all updates through daily team meetings.● Produced daily productivity and AHT reports for the Deerfield, La Crosse and Green Bay interaction centers. The reports were broken down by shift and by center. The management staff and the quality team used these reports to ensure that the CSRs were within the productivity and handle time standards set by the client.

This elite team of six members were the direct contact for all dealers and gallery owners who were involved with selling items on Sothebys.com. Sothebys.com officially called these dealers and gallery owners Dealer Associates. This team assisted the Dealer Associates through all stages of an online sale.● Assisted Sothebys.com Dealer Associates, both nationally and internationally, with all computer questions as needed. These included, but were not limited to; PC setup and maintenance for both Windows and Mac OS, basic tutorials on photo editing software applications, troubleshooting various computer errors and Internet error messages. Support was given via phone, IM, Internet browser synchronization and email.● Supplied on-going training to the Dealer Associates in the use of the Associates Resource Center and the Multi-Lot loader. The Associates Resource Center (ARC) is the web-based program all Sothebys.com Dealer Associates utilize for cataloging property, tracking the progress of their property once online and post-sale tracking (e.g. invoicing, shipping status, etc.).● Worked closely with Sotheby’s New York and London Specialists along with Dealer Associates on special single owner or single theme online auctions. This entailed coordinating with the Sotheby’s Specialists and the chosen Associates to ensure they knew the types of property to be involved in the sales. Supplying the Associates with the proper keywords, lot headings and auction length for these sales. Proofing all lots before they were to be uploaded to Sothebys.com. ● Trained all new-hire classes on APAC’s proprietary Internet collaboration and CRM software – regardless of campaign. ● Provided product demonstrations and presentations of APAC’s proprietary Internet collaboration software application to potential Fortune 500 and ecommerce clients● Awarded APAC Customer Services Employee of the Quarter - Second Quarter 2001.

● Provided developmental feedback and on-going training to CSRs based on interaction monitoring and tracking productivity scores.● Directly supervised 40 plus CSRs. Responsibilities included interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; reviewing and disciplining employees; addressing complaints and resolving problems.● Maintained team motivation through continuous feedback, positive reinforcement and incentive contests.● Resolved all escalated customer concerns.● Monitored and enforced CSR schedule adherence. Timely and accurately accounted CSRs hours for payroll. Updated daily rosters with schedule exceptions throughout the day.● Identified areas of opportunity within my team. Developed and implemented action plans. Provided Operations Manager with the proper documentation that supported the progression of a CSR on an action plan.● Analyzed performance through report generation, logging and accurate tracking of call/email/chat statistics. Provided feedback to Operations Manager, Account Manager and Trainers on areas to improve productivity and procedures.● Provided on-going timely web design feedback to client to provide increased customer satisfaction and provided for a more user-friendly site. Consulted and suggested a new idea for a web page design change that resulted in a 400% increase in live customer chat sessions. ● Trained all new hire classes on APAC’s proprietary Internet collaboration and CRM software – regardless of campaign. ● Provided product demonstrations and presentations of APAC’s proprietary Internet collaboration software application to potential Fortune 500 and ecommerce clients.● Oversaw four additional campaigns. These smaller campaigns consisted of between five and ten CSRs each.

Budgeting, Inventory and ordering, scheduling, payroll, recruiting, hiring, training and shift management, creating all display advertising, menus and promotions, food and beverage costs, P&L, menu planning, private party planning and booking.

Budgeting, Inventory and ordering, scheduling, payroll, recruiting, hiring, training and shift management, creating all display advertising, menus and promotions, food and beverage costs, P&L, menu planning, private party planning and booking.

Budgeting, Inventory and ordering, scheduling, payroll, recruiting, hiring, training and shift management, creating all display advertising, menus and promotions, food and beverage costs, P&L, menu planning, private party planning and booking.

Education record

Education record