Chris Carter Email & Phone Number

United Kingdom

Worldwide 🌎

Responsible for ensuring effective support processes through the utilisation of ZenDesk and other systems processes. Analysing support data to identify improvements and monitor overall effectiveness. Quantifying support data with a self service score to monitor change. Working closely with with the Head of Support to champion on support processes.Reviewing.

Worldwide 🌎

Answer questions via email, phone and WhatsApp.Help users resolve a claim or dispute.Help new hosts get started renting out their RVs. Ensure that payments run smoothly. Use own insight and feedback from users to come up with improvements. Contribute to the improvement of the support processes

Twickenham, London

• Responsible for all elements of the matchday and supporter experience at the Club: fan engagement, data analysis, membership delivery, rewards portal engagement, matchday strategy, accessibility, and stakeholder.
• Line management of the customer and membership services teams.
• Supported the clubs use of ZenDesk Support and implemented the use of ZenDesk Help Centre.
• Manage relationships with club partners and supporter groups: Debenture Holders, Bond Holders, Level Playing Field, and the official supporters' association.
• Implemented a strategic approach to matchday planning and collaborated with internal teams to develop new commercial opportunities for the club.
• Measure event metrics through survey reporting and shared thorough data analysis, recommendations, and Net Promoter Score with key stakeholders.

London, United Kingdom

• As a member of the Department’s Senior Management Team worked to develop and implement a Departmental strategy to provide the University’s strategic approach to sport, and deliver on corporate outcomes.
• Initiated and develop annual business plans linked to operational budgets that commercialise activity and generate significant income for the University, support the efficient use of resources and fulfil strategic.
• Maintained a detailed knowledge of sports facilities and services usage and lead on the coordinated delivery and monitoring of these areas, enhancing the student experience and ensuring a sector-leading service withing.
• Health and Safety Co-ordinator- representing the department on the University Health and Safety Committee.
• Lead and directed the work of the Sport Operations Team to deliver an excellent customer-facing service delivered safely and efficiently for academic programmes, student sport and commercial users
• Developed IT infrastructure for effective working practices and increased income generation. Project managed the development of the XN Leisure software, Cascade 3D reporting software, Clinic Office.

London, United Kingdom

Lead a team that delivers the operation for a £25m world-class Sports Village. Consisting of over 500,000 square feet of multi-functional facilities across multiple sites. Led on the successful delivery of sports programmes, activities and events for a complex range of user groups; delivering over 22,000 hours of activity every year.Lead on operational.

Twickenham, United Kingdom

• Line manage the Sport Attendants team, including rota management and payroll.
• Worked with the Sport Development & Partnerships Team and the Students’ Union to provide aneffective process to coordinate student sports bookings and events e.g. Varsity, across the sportsfacilities
• The primary point of contact for all student sport users of the sports facilities. Gained quantitative &qualitative feedback from these users to measure and improve the process and service
• Ensure all sports facilities bookings for student sport and income-generating activity are accuratelyrecorded on the leisure management system

Hampton Wick

Advising and dealing with customers on the shop floor, selling road bikes, triathlon equipment, clothing and accessories. Also responsible for processing customer orders and dealing with sales enquiries via phone and email. Additional to this, looking after the presentation and assisting with the stock replenishment of the Clothing and Triathlon areas of.

Telford, Shropshire, United Kingdom

Working in a cutomer services environment at various leisure centres. Roles undertaken were Leisure Services Assisant, Swimming Instructor, Receptionist and Duty Officer covering in the absence of Senior Management. Respondible for the Health & Safety of customers and staff, setting up equioment for a variety of activities anf the banking of daily monies.

London, United Kingdom

Event day delivery of Marathon Course at London 2012 Olympic Games. Responsibility on the day was ensuring that the course was built and inspected for the event to meet Health and Safety requirements. Also, the break down of the course, to ensure London could resume normal activity for the remainder of the day.

London, United Kingdom

Technical and Sales Manager for the South of England Region, working with retail store accounts (Speciality Sporting Goods & Cycling Stores), providing visual marketing support, retail staff training and sales management; including presentation of new product and order taking.

A summer position working at National Express' call centre in Birmingham. This involved taking calls in a professional manner and to the companies strict standards from customers, booking them onto coaches, amending existing bookings, dealing with customers in immediate need of help and issuing refunds where appropriate.

Ba, Management Studies

Activities and Societies: Vice President of the Athletics Team

A-Levels, Business Studies, Ict, Physical Education

Activities and Societies: School Cross Country Captain