Chris Cartner Email & Phone Number

Kitchener, On, Ca

Waterloo

- Installed and maintained AV equipment.- Troubleshot hardware, software, and networking issues.- Created and deployed MDM policies for over 700 mobile devices.- Provided onsite support for clients.- Configured, deployed, and monitored antivirus solutions.- Administered Google Workspace.- Attained NIST 800-53 attestation and SOC 2 certification for the company as part of a two-person team.- Managed Linux server administration tasks.- maintenance for all Apple build servers

Cambridge, Ontario, Canada

- Act as a escalation point for tier one technicians. - Responsible for onsite support for clients. - After hours server maintenance and patching. - FortiGate maintenance and policy editing.- Project scoping and implementation. - Backup configuration and monitoring (Datto, Veaam).

Cambridge, Ontario, Canada

- Responsible for configuring, deploying, and monitoring Antivirus solutions.- Deployment of hardware and software for new hires.- Troubleshooting hardware software and networking issues.- Spearheaded Windows 7 to windows 10 migration.

- Installation and maintenance of the AV equipment onsite.- Troubleshooting hardware software and networking issues.- Computer image creation and deployment.- Phone & voicemail programming (Mitel).- virtual application creation and testing

- Subject matter expert for macOS and iOS: Domain joins, imaging, MDM management.- Provide both in person and remote support to multiple divisions.- Proactively identifies equipment needs and provides solutions (including procurement) within specified budget.- Develop external network configuration solutions for end customers.- Transfer internal customer needs into user friendly solutions for all levels of technical knowledge.- Capable of configuring network ports for workstations, desk phones, IP cameras, and access points. - Maintained inventory for all computer and mobile phone assets. (Over 3000 devices) and deployed equipment based on business needs.- Built trusted relationships based on competencies with internal customers to become a primary source of contact.- Configure and deploy virtual machines using vSphere.- Supported implementation of ISO 2700.- Implemented domain joins of apple devices into active directory. - Held training sessions for internal customers on the use and configuration of VMware workstation for the purpose of plc and HMI programming.- Deployed images and software via windows deployment server based on the departmental needs.- Ensure proper registration of devices and licensing compliance. - Strong analytical skills to troubleshoot hardware.

Cambridge, Ontario, Canada