In this role I coordinate, task and supervise the Operations Planning team in the management and development of force level operational planning for both Surrey and Sussex Police. This includes planning for all major force operations, overseeing and supervising the mobilisation of police resources to support the forces and divisions in managing large scale operations, spontaneous critical incidents and major incidents/civil emergencies. Such incidents include large scale public order operations, public safety operations and large scale searches, including both pre-planned and spontaneous events. As part of this role, I line manage a team of Planning and Logistics Officers overseeing the planning of all operations in line with force policy and national best practice. I also coordinate the deployment of mutual aid both leaving the forces and coming into force providing a single point of contact for regional and national deployment requirements.

As a Control Room supervisor, I was responsible for the overall performance of a team of approximately 40 control room staff per shift taking initial contact from the public via 999, 101 or digital channels, through to the appropriate service delivery ensuring that processes are completed or an appropriate command handover is made. This included maintaining a clear situational awareness of all emergency and non-emergency situations, monitoring all forms of contact within the Control Room and being available to support, direct, guide and advise staff as appropriate. I was also responsible for taking initial command and control of operational incidents until Divisional resources were able to take over, ensuring the safety and welfare of the public and operational staff. I was also responsible for operating and having technical awareness of the wide variety of software and hardware, telephony and AIRWAVE systems utilised across the Control Room. In this role I was also a nationally accredited AIRWAVE Tactical Adviser.

During this secondment I was responsible for planning the policing of the Labour Party Conference 2021. This included liaison with multiple agencies including Home Office, Counter Terrorism Policing and the coordination of several hundred officers per day with varying specialisms. The policing operation was successful meeting the objectives set and the conference passed without any significant incidents.·        I identified a legal risk to the organisation by not having a defined policy for making decisions on whether to allow accreditation to access the conference. Working with the force’s solicitors and consulting various internal and external stakeholders, I drafted a policy and organised for this to be adopted as force policy.·        Drafted the Conference Security Plan in liaison with the Counter Terrorism Security Coordinator, appointed security provider and the Labour Party and had it approved for funding by the Home Office, ensuring the force did not have to cover the cost of additional policing.·        Reviewed debriefs from previous party conferences and identified coordination between Police and the security provider as a previous weakness. Drafted and consulted on a Memorandum of Understanding to confirm roles and responsibilities of the Police, the security provider, the venues and the Labour Party. This led to the partnership working between the parties being noted as a strength of the operation in the structured debrief.

I joined Sussex Police initially as Contact Officer in Jan 2018, where my duties were to primarily answer 999 and 101 calls, complete investigations over the phone or allocate calls for attendance by divisional resources. As part of this role, I was required to conduct fast time intelligence checks as well as utilising a range of tools and resources to elicit as much information as possible to enable an accurate and timely assessment of risk. I was promoted to Controller in Mar 2018, where my duties were to manage a queue of incidents for resourcing, utilising the National Decision Model (NDM) and Threat, Harm, Risk, Investigation, Vulnerability and Engagement (THRIVE) to identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of incidents. I would then coordinate and manage the use of police resources to resolve those incidents communicating with them via the AIRWAVE network. As part of this role, I was responsible for taking initial command & control of incidents and directing resources until a divisional resource arrived on scene. Some of my achievements during this time included:•Reviewing and redrafting the action plan for controlling spontaneous firearms incidents, leading to improved interagency coordination as well as increased consistency of key actions being completed.•Resolution of an abduction by utilising the description of the suspect vehicle and proactively searching over 100 ANPR records to correctly identify the vehicle and subsequently it’s location, allowing officers to resolve the incident. •Prepared a proposal for a process change to how 999 calls received that did not require an emergency response were managed resulting in improved accuracy in crime recording for those incidents and reduced staff time required to process them.

I ran my own business for a number of years providing security, medical and event safety staff to events as well as providing training and consultancy. The business grew to have an annual turnover of in excess of £80,000 per annum, dedicated premises and 50 part time staff members. As Managing Director of a small business, I also found myself fulfilling the roles of the Finance, IT, HR and legal departments that we were too small to have. I was responsible for maintaining and preparing financial accounts, completing tax returns, administering payroll, ensuring compliance with company policy, maintaining HR records, management of legal issues or data protection issues (including maintenance of treatment records). Successes included:•Winning a contract to provide medical cover for a leading UK sports touring company for all their events in the South of England.•Developing an internal e-learning environment to ensure consistent training standards across our staff. This included teaching myself basic HTML, CSS, JavaScript coding and producing online courses for core competencies in each of our staffing areas.•Writing and developing company processes and policies from scratch by consulting subject matter experts, finding examples of best practice and consulting with internal and external stakeholders.

In this role I was responsible for the approval and management of collaborative programmes for the University of Chichester. I managed approximately 35 partnerships both in the UK and overseas in a variety of disciplines and was responsible for the development of policy and approval processes as well as the monitoring of the quality and standards of collaborative provision. The portfolio of partnerships included undergraduate, postgraduate taught and postgraduate research provision in a variety of settings including further education colleges, private providers and overseas providers in Europe, Africa, Asia and the Americas.As part of this role I was required to maintain a good working knowledge of the UK Quality Code for Higher Education, particularly section B:10 as well as the Framework for Higher Education Qualifications. I was responsible for the operation of a number of quality process in relation to the institution in addition to my duties related to collaborative provision and act as the Quality Officer for the University of Chichester Business School and the Department of Childhood, Social Work and Social Care.

During this 15 month graduate training scheme I was required to deliver three projects in three separate rotational placements. My first placement was as a project manager in the Joint Faculty of Health, Social Care and Education at St George’s, University of London. I successfully delivered a £50,000 project to implement an electronic storage system for student records in the faculty, as well as developing a new student record retention policy and overseeing its implementation in 5 months. This project required me to draw on my knowledge of the Data Protection Act and Freedom of Information Act to ensure data would be appropriately stored and retained.In my second placement at University College London, I delivered a feasibility study on the implementation of a secure email system and completed a requirements gathering exercise for such a system across the institution. This also required me to apply data protection principles and an understanding of relevant legislation to ensure that data would be appropriately handled by the system. In my final placement I worked for the Process Review at Kingston University, where I was responsible for the development of the benefits realisation plan for the entire programme which included 36 different university level projects and had a budget of £10.8m.