· Delivered expert technical advice to students and researchers, guiding the design of experiments and specifying necessary equipment and chemicals, resulting in improved experimental outcomes.· Managed and maintained the laboratory, instructing students and researchers in the proper use, application, and maintenance of equipment. Ensured adherence to laboratory procedures and safety protocols, conducted risk assessments, and suggested layout improvements, leading to a safer and more efficient work environment.· Conducted pioneering research into new technologies and analysis methods. Developed and enhanced testing methods, authored and updated Standard Operating Procedures, and provided specialist expertise to the team. Trained junior staff in technical skills, successfully transferring knowledge and experience.· Monitored and managed expenditure against budgets for teaching and research consumables, liaised with Accounts on purchases, and ensured accurate tracking of expenditures, maintaining financial efficiency.

· Successfully installed and repaired Scanning Electron Microscopes and Transmission Electron Microscopes, ensuring optimal performance and customer satisfaction.· Conducted comprehensive customer training and applications support, enhancing user proficiency and maximizing equipment utility.· Mentored and trained new engineers, fostering a knowledgeable and skilled team capable of high-level technical support.· Operated remotely, providing expert service across the South East, Nordic, and Benelux regions, demonstrating flexibility and independence.· Responded promptly to the 2010 Eyjafjallajökull eruption in Iceland crisis by traveling from Cambridge to Derby after hours to repair a critical microscope, ensuring the timely analysis of air samples.· Dispatched to various customer sites to assist engineers and resolve customer issues, significantly improving customer relations and service delivery.

· Led the installation and repair of advanced Mass Spectrometers, ensuring optimal performance and reliability.· Delivered expert field service for DNA Sequencers, playing a pivotal role in maintaining the integrity and functionality of cutting-edge molecular biology equipment.· Provided comprehensive field service coverage across Europe and the USA during the Human Genome Project, contributing to the historic achievement of mapping the human genome.· Supervised a dedicated team of engineers, guaranteeing a 24-hour operation of DNA Sequencers at the Sanger Genome Campus, ensuring uninterrupted progress in genomic research.

· Diagnosed and resolved complex issues on various Scanning Electron Microscopes, conducting thorough testing and fault finding down to the component level, both in-house and on the field.· Delivered expert technical support globally, including a dedicated 3-year assignment in Southern California as a Field Service Representative, ensuring customer satisfaction and system reliability.