Chris Dowling Email & Phone Number

United States

Jacksonville, Florida, United States

Currently manages service department operations for the Jacksonville, FL and Savannah, GA Power & HVAC hubs. Ensures all Technicians receive sufficient training to stay current within the industry. Manages all parts ordering for machine repairs as well as merchandise and new machine needs. Provides daily scheduling instructions to the teams to meet the daily business needs. Financially responsible for maintaining over 10 million dollars in fleet between the two branches. Exceeds company standard of less than 8% repair and maintenance budget spend annually as it relates to top line revenue and decreased this YOY. Provides guidance to outside sales on more technical jobs to ensure the customers expectations are managed and so that our outcome is profitable / successful. Received "very good" annual performance rating consistently.

Jacksonville, Florida, United States

Managed a team of 5 Field Service Technicians which responded to all field service needs for the Jacksonville Cummins Distributor. Personally quoted, directed, and invoiced over 3 million dollars of revenue annually exceeding 60% margins on nearly every job. Managed and scheduled hundreds of preventative maintenance contracts annually. Ensured my team received annual training in order to stay current with newly released platforms. Oversaw test engine trials in conjunction with Cummins Inc. Test Engineers. Maintained 100% warranty recovery rates for all warrantable failures. Regularly provided consultation to other supervisors within our organization to help improve their profitability.

Ft. Hood, Tx

Fulfilled 5yr obligation to the U.S. Army as a Bradley Systems Maintainer and Combat Recovery Mechanic. Experience includes electrical and mechanical troubleshooting and repair as well as having completed over 60 real world combat recovery missions in Iraq 05-06 and 08-09. Exited with an honorable discharge at the rank of E-5 or Sergeant.