Chris Dyer Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Mitigated organizational risks and ensured compliance with best practices—worked closely with internal stakeholders to identify cost-savings opportunities, risks and operational gaps. Presided over the implementation of improved underwriting policies, fleet inspection guidelines, operational procedures, loss prevention policies and workplace health and safety practices. Implemented and executed on branch and department audit plans to ensure adherence to company guidelines• Drove $10M in total cost-savings and improved fleet utilization—partnered with senior executives to oversee business transformation initiatives that included major policy changes across frontline operations. Managed pricing increase for designated insurance and waiver products and administered changing in vehicle repair and delivery strategies to minimize fleet downtime, improve utilization and maximize annual revenues.• Augmented revenues and enhanced bottom-line profits—collaborated with operations team to oversee the implementation of adaptive product pricing strategies based on seasonality, cost-of-repair and loss ratio. Orchestrated business controls to promote managerial reporting of uninsured branch losses and implement new operating procedures to minimize uninsured claims.• Enhanced accuracy levels and fleet turnover—administered the improvement of corporate conversion policy that mandated policy renewals and pricing changes. Streamlined conversion policy guidelines to minimize financial losses, accurately track inventory and manage fleet availability. Administered multi-million-dollar contracts with major business accounts and influenced underwriting and service level agreements.• Promoted the development of high performing teams—oversaw the development and facilitation of orientation, training programs, and educational modules. Facilitated policies and best practices to address disputes, accidents, uninsured losses and conflicts, and ensure following of proper reporting procedures.

Calgary, Alberta, Canada

• Coached and mentored team of damage claim adjusters for the successful recovery of damage claims. • Successfully increased the amount of recovered costs each year. • Ensured customers and business partners were satisfied with claim resolution, resolved disputed claims. • Spearheaded claims negotiations and contributed to litigation processes for unsuccessful settlements.• Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.• Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.

Calgary, Alberta, Canada

• Drove 27 point increase in overall customer satisfaction. • Increased branch fleet size by over 75%• Coached team to achieve sales targets. • Marketed to businesses in area to ensure new clients and hit growth targets• Cultivated customer loyalty by training team members in industry-leading service standards.• Conducted interviews, led employee performance evaluations with constructive feedback and rewarded top performers.• Collaborated with store manager to develop strategies for achieving sales and profit goals.

Calgary, Alberta, Canada

• Managed group of major insurance partners ensuring highest levels of customer service• Marketed to insurance companies, adjusters and claims management, achieved 15% year over year growth on portfolio.

Calgary, Alberta, Canada