 Manages the deployment & implementation of projects and initiatives for the Property Claims Organization. Leads/Facilitates complex problem solving sessions to introduce sustainable processes to the Property Claims Organization. Consults with project leads and cross line of business partners to ensure success across the Organization by thinking globally. Manages and supports stakeholders within the Organization to drive positive business results.

 Sustain the Liberty Management System initiative by coaching Claims Managers through Lean/Six Sigma processes to continuously improve upon business objectives. Lead/Facilitated root cause problem solving sessions to introduce sustainable processes to the Claims Organization. Managed the deployment & implementation of projects and initiatives for the Property Claims Organization. Supported and coached management staff to maintain sustainability within the management system.

 Collaborated in the development of measurement systems and comprehensive reporting to support effective application of Continuous Improvement processes. Lead/Facilitated root cause problem solving sessions to introduce sustainable processes to Local Sales Offices across the county. Managed projects to completion. Trained and coached management staff and sales representatives on the Liberty Management System.

 Claims coordinator for Super Storm Sandy and South Florida claims represented by public adjusters, attorneys and claims involving both wind and flood. Duties involved negotiations with public adjusters and attorneys to drive quicker claims resolutions. Negotiated settlements with Public Adjusters and Attorney represented claims to avoid litigation Build processes to enhance the complex claims handling experience for the customer. Managed relationships with Agents to keep them informed of claim denials. Winner of the Customer Service award based on compliments from customers and Net Promoter Score.

 Managed a desktop of 30+ claims on a variety of losses. Managed claim from FNOL through completion and resolved customer concerns. Focused on quick claims resolution while maintaining a high level of quality writing estimates. Provided updates and status to customers calling in reducing phone volume coming into the Customer Service Center. Managed relationships with Agents to keep them informed of claim denials.

 Traveled from site to site throughout the country handling losses for insurance customers managing a book of claims each deployment.  Scheduling appointments effectively to maintain adjuster efficiency and high production levels. Inspecting and estimating losses. Managed relationships with Agents to keep them informed of claim denials. Winner of the 2009 Distinguished Performance Award for Customer Service and Claims excellence.

Mortgage Loan Originator for Countrywide Home Loans.

Mortgage Loan Officer for HomeBanc Mortgage