Chris Gustafson Email & Phone Number

Melbourne, Fl, Us

Melbourne, Florida, United States

- Responsible for driving the analysis and recommendations for optimal distribution center locations, sizing, and storage configuration.- Establishing and maintaining performance KPIs for Distribution, Transportation, and Repair operations, including scorecards and measurements of system pressure, cost, efficiency, effectiveness, and safety.- Reviewing, recommending and launching large-scale process improvement projects that improve our Guest and Team experiences.- Audit and asset management responsibilities for improved utilization and reduced vendor costs.

Tampa, Florida, United States

• Led PowerBI development to replace existing MS-Office based metrics, including new measures from Delivery and Warehouse Productivity to Capacity Demand defined by delivery route.• Stock reservation optimization development and implementation, improving available-to-schedule orders by a minimum of 15% on an open book of 60,000 orders.• Implemented a new routing/communication software, with >30% reduction in Not At Home deliveries and a unified source of delivery status across stores, service, and operations.• Improved Customer experience through reduction of repeat deliveries to the same Customer; annual labor savings of $800,000 and recovered home delivery capacity of $10MM.• Operational leadership for two warehouse moves, including oversight of on-site contractors, building flow, process changes, and relocation of over 40,000 pieces of furniture.• Leadership of a small team with a culture of ‘we can make it better’, working autonomously (both remotely and travel to sites) while maintaining a strong team relationship

Tampa, Florida, United States

Supporting DSG in evaluation and improvement of the Guest experience and operational performance with a focus on in-home delivery. Specifically, this meant evaluation of three alternative software platforms as potential replacements for our existing routing and communication tools.When you deliver into someone's home, you are entering their space - the place that is uniquely special to them. My goal in this role is to find the tools that fill that Guest's experience with 'wow' moments and allow the operational team to do so effectively and efficiently.

United States

Led cross-functional team on a contract to minimize damaged product and reschedules to improve the Sleep Number Customer experience

Brandon, Fl

Responsible for distribution and delivery operations in our Florida and Georgia markets out of East Point, GA and Brandon, FL. Providing warehousing, delivery and repair services to over 30 Ashley Homestores, and partnering with our Customer Service teams, our goal was to create passionate, life-long Customers by getting it right the first time and every time! With a team over over 275 Ashley team members and 200 third party partners, we worked to bring to life the vision of home for each and every Customer that trusted us in their home.

Brandon, Fl

Led shop improvements across Tampa, Atlanta, and Chicago distribution centers, supporting process and training improvements in both materials and techniques to adapt to changing product designs.Operational support for warehousing and delivery processes in all three markets, including support of Customer interaction training and responsiveness to annual employee engagement surveys; how to energize and better retain our front line team members

Brandon, Florida

Support for Retail Distribution Center in warehousing, delivery, and repair of Home Furnishings.

Winnipeg, Canada Area

Expansion of operations role to include oversight of furniture repair teams at five distribution centers in Manitoba, Saskatchewan, Alberta,and the Greater Toronto area, with financial responsibility for same. Extended support in driving profitability improvements for organization through process control and efforts to maximize available revenue streams, as well as seeking new opportunities for cost center income.Key focus is improvements in speed-to-Customer and Net Promoter Scores, with a reduction in open Customer service issues and open order aging.

Winnipeg, Canada Area

Oversight of Service Operations, including:- Customer Service Center supporting 15 stores and 4 Distribution Centers in three provinces- Vendor relationship management and vendor recovery- Logistics services for overseas and domestic freight- Regional delivery and service planning for TDG fleet

Winnipeg, Mb

Lead continuous improvement efforts in Human Resources with a primary focus on new employee onboarding and training.Provide organizational training on Continuous Improvement concepts, including Six Sigma and Lean principles and applicationDevelop measurement systems for turnover and retention and quantify the costs associated with sameAssist HR and Training departments with daily responsibilities

Winnipeg, Mb

Revised and updated weekly company-wide training curriculum to reflect company events, cross-divisional training, and continuous improvement conceptsProject manager for implementation of electronic paystub delivery in cooperation with Canada PostTraining support

Winnipeg, Mb

Led a team of 3 supervisors and 45 employees responsible for delivery and repair of furniture, bedding and appliances in Winnipeg and south-eastern/central ManitobaWith delivery planning and retail sales teams, coordinated planned delivery and repair volumes and scheduling for a fleet of 10 delivery trucks and 5 repair vehiclesOther responsibilities included budget analysis and monitoring, quality control supervision, fleet maintenance planning, and WCB case management

Winnipeg, Mb

Kenora, Ontario

Marietta, Ga

East Coast

Bachelor Of Science, Business Administration

Engineering