Chris Freeman Email & Phone Number

Bromley, England, United Kingdom

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.I have worked on several different products, such as Rescue, Third Party and Fire and TheftResponsibilitiesAnalyse MI data to inform the relevant stakeholders across Claims. Interpreting and presenting findings as appropriate.Undertake statistical and probability analysis to identify trends and improvement… Show more Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.I have worked on several different products, such as Rescue, Third Party and Fire and TheftResponsibilitiesAnalyse MI data to inform the relevant stakeholders across Claims. Interpreting and presenting findings as appropriate.Undertake statistical and probability analysis to identify trends and improvement opportunities by key drivers across the business.Support strategic Claims initiatives and provide robust management information and analysis to enable robust decision making. To continuously seek to improve the quality of MI provided to the business, and to support, prioritise, and challenge ad hoc requests from the business. Work with the business to educate and shape the MI request in order to better meet objectives To adopt a creative approach to resolving complex problems in mining and manipulation of data, identify alternative non-standard mechanisms and approaches to achieve the desired outputWhere possible, identify process improvements and/or efficiencies in order to contribute to the profitability of DLG InsuranceDevelop statistical techniques & models that can be utilised by the wider team and analyst community in order to drive business benefit Show less

Wellington, Wellington Region, New Zealand

ResponsibilitiesDevelop accurate and timely reporting that meets stakeholder requirements Document current and new processes, including process mappingForecasting of contact volumes, Debt transfers and other financial informationAnalyze business processes and make recommendations for changeDevelop clear processes and criteria. Writing business cases / process maps & training documentation. Providing management updates and Performance reportingMaintain the existing… Show more ResponsibilitiesDevelop accurate and timely reporting that meets stakeholder requirements Document current and new processes, including process mappingForecasting of contact volumes, Debt transfers and other financial informationAnalyze business processes and make recommendations for changeDevelop clear processes and criteria. Writing business cases / process maps & training documentation. Providing management updates and Performance reportingMaintain the existing reporting and database systemsProviding the business with direction by identifying trends and offering key insightsRespond and manage a large number of reporting requests from multiple customersBuild and maintain effective relationships with internal and external StakeholdersPerformance reporting for internal customers against KPI’s for staff, teams, units and the business groupAutomate reporting when possibleReporting on performance of external providers Show less

Wellington & Wairarapa, New Zealand

- Liaising with key internal and external Stakeholders. Building, maintaining and managing relationships across business units- Analysing data and identifying trends. Develop & maintain reporting requirements- Develop clear processes and criteria. Writing business cases / process maps & training documentation. Providing management updates and Performance reporting- Identifying risks to the business and developing solutions to mitigate any risks- Making decisions on the… Show more - Liaising with key internal and external Stakeholders. Building, maintaining and managing relationships across business units- Analysing data and identifying trends. Develop & maintain reporting requirements- Develop clear processes and criteria. Writing business cases / process maps & training documentation. Providing management updates and Performance reporting- Identifying risks to the business and developing solutions to mitigate any risks- Making decisions on the collectability of debt Show less

Wellington & Wairarapa, New Zealand

- Leading a diverse and multifaceted team of 10 collection specialists- Developing team members through call quality, coaching, monitoring and feedback- Improving and implementing new ways to work- Performance monitoring, and Performance Improvement Plans- Making business decisions on the collectability of debt- Identifying risk, monitoring up dating register, putting plans in place to mitigate risks. Completing all relevant paperwork and following all processes associated… Show more - Leading a diverse and multifaceted team of 10 collection specialists- Developing team members through call quality, coaching, monitoring and feedback- Improving and implementing new ways to work- Performance monitoring, and Performance Improvement Plans- Making business decisions on the collectability of debt- Identifying risk, monitoring up dating register, putting plans in place to mitigate risks. Completing all relevant paperwork and following all processes associated with risk management - Managing the legal process, including referrals, affidavit and budget- Disciplinary knowledge- Conflict resolution- Relationship Management- Customer service- Experience in resource and work flow management- Recruitment- Liaising with external agencies / providers Show less

Wellington & Wairarapa, New Zealand

- Leading a team of 7- Developing team members through call quality, coaching, monitoring and feedback- Improving and implementing new ways to work- Performance monitoring, and Performance Improvement Plans- Customer service- Experience in resource and work flow management- Recruitment

Wellington & Wairarapa, New Zealand

- Managing a large portfolio of debt- Taking inbound and making outbound calls- Negotiating payment plans- Resolving complex issues related to the customer’s account- Making recommendations on the referral of debt- Preparation of legal files- Responding to letters and emails from customers

Wellington & Wairarapa, New Zealand

Franchise owner- Day to day management & running of the business- Management of staff- Improving and implementing new ways to work- Liaising with suppliers – negotiating best deals- Customer service- Establishing and maintaining trade base

Wellington & Wairarapa, New Zealand

New Zealand Post Group is about delivery – delivering to communities and businesses. They provide customers with the solutions and products to help them communicate and do business. New Zealand Post is part of the national landscape, integral to the kiwi way of life for 170 years. - Managing a large debtor’s ledger- Contacting customers to negotiate payment- Reallocating payments and reconciling transactions- Handling all account queries- Opening of accounts / Credit… Show more New Zealand Post Group is about delivery – delivering to communities and businesses. They provide customers with the solutions and products to help them communicate and do business. New Zealand Post is part of the national landscape, integral to the kiwi way of life for 170 years. - Managing a large debtor’s ledger- Contacting customers to negotiate payment- Reallocating payments and reconciling transactions- Handling all account queries- Opening of accounts / Credit Checks Show less

Wellington & Wairarapa, New Zealand

Calling & visiting customers to discuss their outstanding debt. Tracing customers, negotiating payment plans. Serving legal documents

Wellington & Wairarapa, New Zealand

Contacting customers to negotiate repayment plans.

London, United Kingdom

Taking information from police officers and arranging for a duty solicitor to attend the police station to represent detainees

London, United Kingdom

London, United Kingdom

Managing 30 plus staff members, day to day running of the store. Cashing up. Opening and closing the store. Being available for call outs. Health and safety, Customer service