Chris Given Email & Phone Number

Tysons Corner, Virginia, United States

Fairfax Virginia Usa

Mclean Virginia

Vienna Virginia

My primary responsibilities were to manage the team members responsible for delivering the services for both internal and external clients. During my tenure, I managed up to 15 direct reports. In addition, I also managed and worked with team members of the Project Engineer Division in support of advanced escalations and pre and post implementation efforts. My core teams' primary focus was Tier 1, Tier 2, and some Tier 3 support efforts. The background and experience of team members varied between entry level helpdesk to seasoned experts in various technologies such as Linux, Microsoft, and Cisco telephony. I also was the primary escalation Point of Contact (POC) to facilitate advanced remediation support for critical issues. This role included identifying internal or external technical resources and ensuring client communications was occurring per the service level agreements. Additional core function I managed was implementing corporate initiatives, goals and directives which were communicated to my team per senior leadership direction., In addition, I was also responsible for reporting service challenges and client satisfaction issues to Senior. Management.

Reston Virginia

Managed Information Technologies (IT) operations, infrastructure, and security for Comprehensive Health Services, Inc. (CHS). Responsibilities include defining and establishing IT governance strategies for processes to direct and control the enterprise in order to achieve the enterprise’s goals by adding value while balancing risk versus return over IT and its processes. Established and maintained all IT corporate security policies. Instituted and established formalized IT disaster preparedness and business continuity plans for all locations. Managed and established NextGen EPM and EMR for commercial onsite and near site clinics.

Reston Virginia

Managed and collaborated with a team of Network engineers and software developers for government and private industry projects. Projects include: design, migration, and implementation of Windows 2000 Active Directory networks from Windows NT 4.0 environments. Designed and implemented Citrix Metaframe XP telecommuting solutions, including all aspects of security and VPN client authentication. Migrated Exchange 5.5 to Exchange 2000 infrastructures using in place upgrade and move mail box migrations for multiple organizations. Performed several technical assessments for government agencies, which included performance analysis, optimization, and recommendations for current and future networking infrastructure needs.

Vienna Virginia

Director of the Network and Integration Group of CeKA. Projects included: corporate network migration to Windows NT 4.0 from a Macintosh environment. Developed and implemented a Window NT 4.0 desktop standard configuration, remote dial-in solution, Lotus Notes email for use within the client’s company and for Internet access, IP to IPX/SPX gateways. Performed technical analysis of a Token Ring to Ethernet TCP/IP network migration. Network administrator for Novell 3.12 and 4.1 servers, Windows NT version 4.0 servers, Microsoft Exchange 5.0, and Microsoft Internet Information Server. Designed and installed Ascend network routers and remote access servers for ISDN and analog dial-in clients. Developed and implemented a desktop standard configuration, anti-virus policy, Shiva remote dial-in solutions, configuration management of an SMTP gateway, upgraded Netware servers to Internetware 4.11. Experienced with TCP/IP, IPX/SPX, NetBeui/NetBIOS, and AppleTalk. Integrated Novell and Windows NTservers on the same network. As an NT Administrator experienced with configuration and management of DHCP, WINS, DNS, and related TCP/IP for NT technologies. As a Group Director, he supervises four other CNE’s, and CNA’s. In addition

Bachelor'S Degree, Communication And Media Studies

Bs, Communications

Activities and Societies: Yams from Outer Space