Chris Heaney Email & Phone Number

Itasca, Illinois

Itasca, Illinois

Greater Chicago Area

Rolling Meadows, IL

• Technical Lead on Data Director, a highly complex software package for clients
• Participate in the development and implementation of trouble handling procedures
• Conduct research and troubleshoot complex and advanced inquiries
• Interact with external clients and teams to carry out client-specific responsibilities
• Responsible for setting up clients in multiple applications
• Create and maintain school districts in online applications

Aurora, IL

• Support multiple accounts on a variety of technical products and issues ranging from NAS drives, routers, Windows Active Directory
• Create job tickets and RMA replacements and tracking
• Provide excellent customer service in a high pressure environment

Naperville, IL

• Supervised all the daily processes/activities that were carried out in the store
• Managed the sales team, product inventory, goods to display, sales volume/forecast etc.
• Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
• Managed the store’s stock levels – made key decisions about stock level and stock control

Aurora, IL

• Managed day to day store operations as well as, customer service, inventory, store cleanliness, store displays, product stocking, customer complaints and returns

Technical Project Management

Associates, Computer Networking Systems