• Technical Lead on Data Director, a highly complex software package for clients• Participate in the development and implementation of trouble handling procedures• Conduct research and troubleshoot complex and advanced inquiries• Interact with external clients and teams to carry out client-specific responsibilities• Responsible for setting up clients in multiple applications• Create and maintain school districts in online applications• Provide and ensure excellent client support/service through phone, email, web chat and remote assistance• Train and coach team members on variety of Riverside software products• Ticket all issues and enhancements in Salesforce and Nimsoft ticketing systems• Assist with software implementation work• Interact with database administrators to identify and correct issues• Provide training to clients off site on an as needed basis.

• Support multiple accounts on a variety of technical products and issues ranging from NAS drives, routers, Windows Active Directory• Create job tickets and RMA replacements and tracking• Provide excellent customer service in a high pressure environment

• Supervised all the daily processes/activities that were carried out in the store• Managed the sales team, product inventory, goods to display, sales volume/forecast etc.• Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews• Managed the store’s stock levels – made key decisions about stock level and stock control

• Managed day to day store operations as well as, customer service, inventory, store cleanliness, store displays, product stocking, customer complaints and returns