Chris Heard Email and Phone Number

- Administration of MS Teams- Administration of WebEx - Administration of Zoom- Administration of MS Stream- VC system design- Working knowledge of MS Azure AD- Setting up and maintaining the VC infrastructure (Cisco Core – VCS, VCSE, MCU, ISDN Gateway, TMS, TCS).- Remote troubleshooting of Global end points.- Managing live events.- Creation of training materials for staff within our team and also creation of training videos for ‘smart hands’. - Arranging shift cover to make sure all jobs are covered over the course of the week.- Travelled to European offices in Paris, Frankfurt and Düsseldorf to install and maintain their AV equipment. - Installation and implementation of Pexip within MB, giving every user in the firm their own VMR, recently updating this to allow WEB RTC connections to provide more options for home working and external clients.- Run reports on local and global VC and AV use within the team using VSM to look for trends and areas where we could improve service with investment.- Management of hardware and the maintainence.- Help develop more junior members of the team with guidance and knowledge.

Working as an Outsourced Senior Engineer for AVM within Pinsent Masons helping to establish the new AV team