Chris Herman Email & Phone Number

Scottsdale, Arizona, United States

Tempe, Arizona, United States

• Orchestrated efforts amongst various stakeholders and tech partners to deliver solutions that improved portfolio performance• Researched and deployed a call center enhancement to automate routing callers to highest priority queues, reducing labor needs by $750k• Partnered with third-party vendor to automate and improve ancillary product cancellation process for auto loan portfolio• Improved agent call flow and minimized regulatory risk by implementing prompts that dynamically displayed state required disclosures• Reduced compliance risk by preventing agents from scheduling payment arrangements that led to out of policy repossessions

Scottsdale, Az

• Completed market research to discover pain points for B2C and B2B customers in the auto repair industry• Worked in a cross-functional team including executives and developers to ideate and brainstorm product solution based on market research• Designed user flows, sitemaps, wireframes and prototypes used to develop and launch a digital auto repair marketplace• Worked with development team to prioritize bugs and clear roadblocks to launch auto repair web app

Scottsdale, Arizona, United States

• Launched and monitored marketing campaigns to drive leads to 3rd party auto repair partners• Created and managed PPC ads, designed landing pages, set up email automation and analyticsResponsible for researching and summarizing marketing analytics to stakeholders

• Member of immersive data science program that covers machine learning, data mining, web-scraping, predictive algorithms under the tutelage of industry experts

Tempe, Az

• Used Salesforce to identify key business relationships and drive increased revenue for the company• Work with prospective customers to identify business needs and create the best solution for their staffing needs

Scottsdale, Az

• Drive revenue through researching potential customers and educating them on the benefits of a comprehensive marketing suite, as well as setting up the best product for their revenue goals• #1 rep in 2nd Quarter of 2017, #4 rep in 1st Quarter of 2017• Mentored and coached new hires to improve team performance

Tempe, Az

• Certified Insurance Specialist (Property & Casualty: Personal Lines)• Responsible for contributing to company growth, profitability and client retention • Consistently exceeded monthly sales goals• Worked with Chief Marketing Officer to explore new marketing campaigns in Bay Area

Scottsdale, Az

• Discussed company needs with HR professionals and company owners• Set up appointments to further explore solutions• Qualified existing leads and prospected new accounts • Averaged 60+ dials and 60+ emails per day to small and mid-market level businesses

Tempe, Az

• Grow relationships with existing accounts while pursuing new US dealers • Over $275,000 in inbound & outbound sales • Helped increase company portfolio by 30% • Helped reached 2014 annual revenue goal by July 2014• Worked interdepartmentally to plan and carry out trade show efforts at Interbike 2014• Worked with marketing team to create and implement new marketing and sales tools

Tempe, Az

• Handle direct sales with customers on phones, online chats and in face-to-face interactions • $30,000 in individual sales each month• Create and maintain positive customer relations• Handle marketing opportunities• Provide event sponsorship for US and UK/EU bicycling events• Update and maintain online retail sources

• Facilitate daily lessons for 5-6 classes of 12-30 students across all levels of English proficiency• Create and prepare lesson plans and teaching materials to teach and engage students with the school’s required curriculum• Prepare and conduct after-school programs and Summer/Winter programs for students seeking extra-curricular activities

Bachelor Of Science (Bs), Psychology

Activities and Societies: Research assistantships with various ProfessorsGraduated Cum Laude with placement on the Dean's List every.

Data Science Immersive Program, Data Science

Activities and Societies: Data science immersive program that covers machine learning, data mining, web-scraping, predictive algorithms.

Architecture

Python Fundamentals

Data Science