Experienced IT Professional with a Passion for Service and Growth15+ years of experience across diverse IT roles, including Service Engineer, Service Desk Manager, Project Manager, Service Delivery Manager, and IT Solutions Engineer, culminating in deep expertise in the Managed Services field. Proven ability to build strong relationships and deliver exceptional customer service, while resolving problems with technical proficiency.Technical skillset:Cloud technologies: Microsoft 365, Microsoft AzureNetwork security: WatchGuard, SonicWallCloud architecture and documentationAcademic background:Master's Degree in Information SystemsGraduate Business Degree in AnalyticsBachelor's of Science degree in Information TechnologyDriven by a mission to continuously learn, grow, and evolve to remain a valuable asset in the ever-changing IT landscape. Eager to leverage experience and skills to contribute meaningfully to a dynamic and collaborative team.