Chris L. Email & Phone Number

Dallas, Texas, United States

Sunholdings (Restaurant Group) (10 brands approximately 1800 QSR and casual restaurants) Director of Information Technology - 131 Applebees and 115 Taco Bueno locations throughout the US.Responsible for all new store openings- (configuring and directing the deployment of IT hardware and software.) Maintain all aspects of IT including POS, Network Infrastructure, PCI, DMB, Internet and VoIP. Manage all IT Managed Service Vendors (POS helpdesk support, Hardware and dispatch support.) Manage Microsoft 365 cloud for all operational users and restaurant locations. Negotiate contracts for Internet and VoIP, PCI, SaaS products, IT hardware & software Work directly with the Marketing department to assist with gift card, loyalty and OLO. Responsible for Digital Menu Board support. Successfully opened 18 Taco Buenos and 1 Applebees in the last 3 years. Reduced onsite technical support by over 50% by reducing the number of onsite dispatches.

Dallas, Texas

Director of IT(76) Applebee's Restaurant's ,(15) Roys Restaurants (47)Sonic Drive Ins,Direct all aspects of IT for POS, network infrastructure, PCI, Mobile devices, MS 365 Office Suite, for 140 restaurants and corporate office. Manage 1M+ IT budget Negotiate all contracts for telecomm, PCI, SaaS products, IT hardware & software.Manage all IT managed services vendors.

Irving, Texas

• Responsible for technology, telecom contract labor/resource management and outsourced Contracts• Responsibilities include: Negotiate contracts, manage large scale initiatives. (500+ Million annual spend with average annual savings of $10 – $20 million• Negotiated agreements with Microsoft, Adobe, Oracle, IBM, Google, Dell, HP, Salesforce, Apple, Cisco, Redhat, VMware• VAR Management – CDW, Dell, Trace3, Presidio and others• Reviewed IT/Telcom contracts, renegotiated existing contracts and consolidating vendors where appropriate

Plano, Texas

Career Summary● Accomplished information technology leader in management, design, development and architecture.● Leader in process improvement, process analysis, modeling and re-engineering.● Goal-oriented executive experienced in planning, managing and implementing technology to solve business issues.● Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.● Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.● Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.● Over 10 years’ experience in project management, quality assurance practices, systems technology implementation and maintenance.● Well verse in various methodologies of project development like SDLC and Agile. ● Excels at establishing and maintaining positive working relationships with customers.Accomplished information technology professional with over ten years of experience in the healthcare and restaurant/hospitality industryGoal-oriented executive experienced in planning, managing and implementing technology to solve business issuesExecutive level strategic planning for consumer and corporate technologies as well as project management, budget and support responsibility for over one hundred steakhouse restaurants under two brands (Lone Star Steakhouse and Texas Land & Cattle)

Provided application support for over forty (40+) clinical and business systems (Meditech, Siemens Workflow and Syngo, CardioPacs, SCM (EMR) and Allscripts) including, security updates, application patches and version upgradesBecame proficient in supporting the Siemens imaging application for the entire radiology departmentCreated flowcharts, diagrams and other documentationProtected operations by keeping information confidential and maintaining HIPAA compliancePerformed mandatory testing of software applications and systems to ensure applications worked in a development and test environment before handing it off live to end user; reduced downtime to the end users, saving money and time

Bs, Management Information Systems

Associate Of Arts (Aa), Business Administration And Management