Chris Leindecker Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

Provide service to our corporate clients, caterers and restaurants.Handle a high volume of client and restaurant contacts through e-mail, tickets, chat, our delivery confirmation monitor, as well as inbound and outbound calls.Resolve questions and achieve customer satisfaction from our corporate clients, internal teams, diners and restaurants.Maintain a balance between company policy and client benefit in decision making.Collaborate with other departments including Accounting, Delivery Operations, Sales, and Data Operations to research and resolve inquiries.Support department quality assurance program by meeting Corporate Care dashboard performance standards and service response time objectives across all contact channels.Analyze and report trends from Client feedback, to determine needed process improvements.Continuously evaluate and identify opportunities to drive process improvements that positively impact the Client’s experience.

Greater Chicago Area

Currently an independent contractor for GrubHub. GrubHub is a restaurant delivery service based Chicago with operations in several other major cities.• Use GrubHub’s smart phone application to receive order requests from customers requesting orders from local eateries.• Retrieving or sometimes placing the order myself at the restaurant the customer chooses.• Inspecting orders to assure orders are correct and assure quality is of GrubHub’s high standards.• Inform customer of any order or delivery time changes.• Deliver the order to the customer in excellent condition.• Inform GrubHub support of any menu or restaurant issues.

Greater Chicago Area

Currently an independent contractor for DoorDash. DoorDash is an on demand restaurant delivery service based in the bay area of California with operations in several other major cities.• Use DoorDash’s smart phone application to receive order requests from customers requesting orders from local eateries.• Retrieving or sometimes placing the order myself at the restaurant the customer chooses.• Inspecting orders to assure orders are correct and assure quality is of DoorDash’s high standards.• Inform customer of any order or delivery time changes.• Deliver the order to the customer in excellent condition.• Inform DoorDash support of any menu or restaurant issues.

Greater Chicago Area

Current working as an independent contractor for Instacart, a startup based in San Francisco, CA with an office in the River North neighborhood of Chicago.• Use Instacarts phone application to receive orders from customers in the form of a grocery store list.• Purchase items at store that the customer requests using Instacart credit.• Deliver items to customer in the time from customer specified.

Mount Prospect, Il

The purpose of the member service team is to serve as an in-between/liaison so work and information between the departments (customer service, account management, dispensing/shipping) flows efficiently and accurately.• Respond to requests received in Participant Services, Account Managers, National Account Executives, internal customers and Quality Assurance relative to customer service experience and concerns within the Pharmacy.• Assemble comprehensive detail of events; identify gaps in service and/or process.• Partner with other business units to facilitate timely response to investigation requests and provide gap analysis.• Follow through on standard operating procedures, problem solving and troubleshooting within Participant Services with minimal guidance.• Identify and gather information from appropriate business units to document events and support conclusions.• Follow up on requests to ensure they were handled appropriately and in a timely fashion. Initiate further action if needed to ensure that issue is fully resolved.• Communicate with customers/members when necessary to retrieve needed information and to give real-time situation updates. Support and demonstrate solid commitment to customer satisfaction.• Complete special projects for process improvements.Team Trainer/Training Reservist: Train newly hired, contingent/temporary employees and current employees of participant/member services:• The basics of the systems/software that we use (Peoplesafe, LINKS) and how to navigate within them.• The functions of the various queues they will be working and how to work them.• How to use our phones and basic phone etiquette. Making sure new employees are aware of H.I.P.I.A. guidelines and what is protected health information.• Retrain/re-skill of current team members who are in need of assistance so they can meet production goals.

Greater Chicago Area

Temporary worker for two agencies: Paige Personnel and Kelly services. General office positions included:• Customer calling• Filing, data entry• Records keeping• Office organizing• Manual laborExtended assignments (six months or longer): Elmhurst Hospital (Elmhurst, IL), Farmers Insurance Subrogation Department (Aurora, IL) and Quest Diagnostics Cytology Department (Hoffmann Estates, IL). My final assignment was with CVS/Caremark (Mount Prospect, IL in 11/2004).

Bachelor Of Science (B.S.), Parks, Recreation And Leisure Studies

96 Credit Hours, General Studies