System administrator, Field Support, Local desktop support for Access2Care, and AMR (GMR). • System admin, Field Support tech, Remote, Mobility, AV, VOIP, Security, Server and Network support• Bomgar remote support • PC refresh/reimaging and deployment• Active directory management• Ticket management using Service Now• Mobility support - iPad, Windows surface, Panasonic Toughbook, and Logis Sonim phones• Disposition property and asset tracking • Co-ordinate with vendors on various maintenance, upgrade and installations• Vendor Liaison for UPS and Generator maintenance • Enterprise-wide and multi-platform IT support for GMR/A2C business offices, dispatch centers, Comm centers and air/ground bases.

Provides Network, Telephony, and Desktop support assistance for all Hillsborough Community College campus. Requires use of extensive troubleshooting skills to diagnose, triage, and resolve reported issues. Includes supporting cabling and networking infrastructure for data and voice communications; installation, maintenance, and repair of all computing equipment, inclusive of mobile devices; end user software support for operating systems and OIT provided applications; site analysis, consultation on equipment, and any other data and voice equipment. • Desktop, Networking, Telephony, and Messaging and mobility application support • Printer, fax, telephony VOIP, and Mobility support• Parature ticket management • Disposition property and asset tracking • HCC internal application support i.e. Colleague, Datatel, and Image Now • Remote desktop end user support TeamViewer, Windows Deployment and SCCM• CLEP lab refresh project (Dale Mabry campus)• Windows server, exchange, and active directory support• Co-ordinate with Vendors on various projects and system updates, repairs, and installations

Verizon - Data Services Member of Technical Support Tier 2 - Temple Terrace, FL 07/08/15 - 12/31/2015 Frontier acquisition IT department laid off• Hardware, software, telephony, desktop and network support • Outage Management and monitor of all network impacting events• CMISWeb and Remedy trouble ticket queue monitoring/management• Maintain SLA, manage critical outages, and change controls• Quality assurance, coach, ticket queue monitor and Service level management• Network connectivity, telnet, TCP/IP, DNS, and firewall troubleshooting• Verizon internal Telecom, Wireless, Business, International and Commercial account support• Management presence after hours for executive, outages, or critical escalations• Active directory support (Lockouts, password resets, create/disable/enable, and new joins)• Messaging and mobility client support (EAS, BES, Lync, Lotus notes, Sametime and Outlook)• Remote desktop end user support (RDC, VNC, URC, SCCM, and VM-Ware, VPN, and Citrix Zen)• Last point of contact for resolution before escalation to specialty support group or Tier 3Verizon Wireless - Member of Technical Staff Tier 1 - Orangeburg, NY 06/06 - 07/08 Promoted to next position Member of Technical support Tier 2• Verizon Wireless IT Help Desk and desktop support• Active directory support • Phone and remote desktop end user support • Hardware, network and application desktop support • POS Terminals and Bill Payment Kiosk support for indirect and direct retail stores