Developed test strategy for company wide software migration - researched requirements, coordinated with designers and engineers to create user stories, converted the stories to test plans and cases, then managed execution while reporting results and finishing ahead of schedule.Produced test plans for Windows updates, new product features, and regression passes.Evaluated new laptop and mobile device models to provide compliance assurance.Technologies - Jira, TM4J, Zephyr Scale, Jenkins, PowerShell, Intune, Tanium

Managed a small offshore regression test team - trained a team of 5 on the company’s software, created test cases to be run, collected results, mentored, and communicated progress to management.Lead an extensive user feedback initiative - guided observations sessions with users around the globe to collect feedback and recommend usability improvements, additional user training, and retool user documentation.Produced test plans for sprints, new product features, and regression passes.Managed and curated test case inventory throughout the product lifecycle.Maintained test environments and labs.Approved releases between the test environments and production.Technologies - VSTS, Microsoft Test Manager, ServiceNow, Dynamics CRM, Log Analytics, Azure, Kibana, PowerShell, SQL, C#

Oversaw day to day operations of 2 eco-friendly dry cleaner locations - managing employees, directing workflow, inventory tracking, customer service, and deliveriesTrained 10 new employees - opening & closing the stores, running the register, using our website, pressing clothing, organizing orders, and maintaining machinery.Identified an embezzlement using software logs and inventory tracking.Collaborated in marketing efforts including designing mailers and creating coupon campaigns with over 500 coupons redeemed.Ensured the store was following OSHA guidelines for hazardous chemicals.