Christopher O'Keefe Email and Phone Number
A results-oriented, data-driven, process excellence and continuous improvement leader, recognized for leading process improvement initiatives that improve productivity, reduce costs, and increase customer satisfaction. Expert practitioner of process improvement tools and methodologies, including Lean, Six Sigma, Agile, BPM, and Process Reengineering. Excels at engaging team members to find improvement opportunities and create a culture of continuous improvement.Areas of Expertise:• Certified LSS Master Black Belt, Black Belt• Continuous Improvement and Process Improvement• Robotic Process Automation (RPA)• Data Analysis and Key Performance Indicators (KPI) Management• Business Analysis and Transformation• Project and Program Management• Operational Excellence• Change Management• Mentoring, Coaching, Learning, and Development• Lean Management
Citizens
View- Website:
- citizensbank.com
- Employees:
- 16384
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Svp, Operational Excellence DirectorCitizens May 2024 - PresentWestwood, Massachusetts, United StatesSet the strategy, vision, and mission for the Operational Excellence function, developing engagement plans that drive the identification of opportunities that align with divisional and enterprise goals. Collaborate with leaders throughout the organization to identify and deploy team members to focus on engagements that significantly improve business processes that start and end with the customer.Lead a team of professional colleagues that diagnose issues, develop data-driven insights, recommend solutions, and support implementation. Additionally, provide senior level engagement throughout the lifecycle of each initiative.
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Director, Continuous ImprovementTelus Health | Telus Santé Mar 2011 - Jan 2024Canton, Massachusetts, United StatesStrategy: Partnered with business leaders to drive strategic planning processes and analysis of improvement opportunities. Delivered a portfolio of process improvement and process excellence projects, generating approximately $5M annually, while ensuring projects improved KPIs, drove business growth, and delivered sustainable cost savings.Process Improvement: Led the design and redesign of key business processes to improve service delivery and customer satisfaction. Ran a customer experience initiative that improved turnaround times by 90% and customer satisfaction by 50%. Secured over $500M in exposed risk by reengineering the daily stock and mutual fund trade process. -
Director, Process ImprovementFidelity Investments May 2006 - Feb 2011Marlborough, Massachusetts, United StatesExecuted cross-functional process improvement initiatives and Lean Six Sigma, DMAIC, and business process reengineering projects. Projects directly contributed $1.4M in annual cost savings. Led the deployment of a Lean program across Fidelity’s Workplace Investing organization.Coordinated the Defined Benefit (DB) three-year strategic plan project with goals of reducing expenses by $48M (15%) and increasing revenue by $12M (5%). Performed client profitability analysis to identify cost reduction opportunities and developed a more profitable business model. Managed a project that eliminated $1.3M in billing inaccuracies and increased revenue by $0.6M. -
Program Manager, Product DevelopmentTomkins Automotive, Plc Sep 1999 - Dec 2005Waltham, Massachusetts, United States
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Product Design And Development EngineerDaimler Chrysler Nov 1995 - Jun 1998Auburn Hills, Michigan, United StatesLed cross-functional product development teams for automotive interior systems.
Christopher O'Keefe Education Details
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Mechanical Engineering
Frequently Asked Questions about Christopher O'Keefe
What company does Christopher O'Keefe work for?
Christopher O'Keefe works for Citizens
What is Christopher O'Keefe's role at the current company?
Christopher O'Keefe's current role is SVP, Operational Excellence Director.
What schools did Christopher O'Keefe attend?
Christopher O'Keefe attended Babson F.w. Olin Graduate School Of Business, Carnegie Mellon University.
Who are Christopher O'Keefe's colleagues?
Christopher O'Keefe's colleagues are Teri Casey, Amber Ranieri, Robin` Denio, Arielle Kenney, Frank Wyatt, Kevin Sandberg, Monay Richards.
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Christopher O'Keefe
Sr Mgr Category Sales Planning Fmc/Ccc Local Jewels @ Ferrero | Vndr & Project Mgmt | Financial & Demand Forecasting | Global Supply Chain Mgmt & Logistics | Leadership | Inventory Control | Trend AnalyticsAsbury, Nj4aol.com, bedbathandbeyond.com, bedbathandbeyond.com, bedbathandbeyond.com -
1cit.com -
Christopher O'Keefe
Fairfax, Va -
Christopher O'Keefe
New York, Ny2aol.com, irmatpharmacy.com6 +171894XXXXX
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