Assess eligibility of potential and current clients. Monitor and track adherence to established guidelines for client eligibility, policies and procedures.Conduct interviews to assess eligibility and register clients.Adhere to confidentiality laws that impact individuals with serious illnesses.Verify information with medical practitioners and service providers.Represent GLWD at workshops and external meetings, and assist in Outreach activities.

Manage the provision of a Britain Information Service to the consumer and travel industry across the USA and Canada.Monitor performance in terms of year on year trends and customer service standards.Oversee the day to day running of the Visit Britain online shop ensuring all monthly targets are met. Manage products, web layout and text. Compile monthly and yearly statistics as well as conducting commercial meetings.Represent Visit Britain at travel trade events as a Britain Ambassador.Manage and conduct product knowledge and exchange tours to Britain.Edit and publish leisure brochures and literature.Manage the Customer Relations Department including recruitment and retention as well as performance monitoring.

Resolve client enquiries and issues.Implemented procedures due incidents to include accommodation and counseling.Compiling monthly and yearly statistics.Training of staff