Chris Reisima Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

• Supporting global sales teams working with publishers and media owners in the ad tech industry, managing contracts end-to-end, and optimising programmatic bidding processes to drive effective outcomes.• Coordinating cross-functional projects using a variety of software, including Salesforce, Jira and Ironclad, to streamline workflows, enhance client experience, and ensure seamless contract execution.• Key role in aligning sales, legal, and product teams, while leveraging project management skills to support and improve sales operations and drive growth for clients and the business itself.

London, England, United Kingdom

Global Deals Team - Global Client and Agency Solutions (GCAS)• Assisted Google Marketing Platform sales partners, across EMEA and globally, to implement, operate, advise, and support solutions for their clients billing and contracting needs.• Collaborated closely with GS Billing, Collections, RBXs, Billing Specialists and other teams to streamline issue resolution so that GCAS Deals team members could focus on strategic sales projects.• Consolidated billing and contracting expertise in a hub to foster best practice sharing and streamlining processes/workflows by serving as the voice of the customer in identifying product enhancements.• Executed all technical issues associated with end-to-end contracting and billing on Google Marketing Platform products, including Display & Video 360, Campaign Manager 360 & Search Ads 360.• Provided dedicated direct client support and ensured speedy resolutions to all billing related issues.• Addressed the business and technology needs of Google’s most high-profile clients through troubleshooting, providing guidance on best practices, and applying technology and product knowledge.• Oversaw client accounts and communicated with clients to troubleshoot and resolve product and payment related issues.• Advanced elaborate account hygiene processes by reviewing historic billing issues to determine resolutions and liaise with clients to set up workable future billing solutions.• Aligned objectives with cross-functional partners including sales, legal, and product, to provide clients with thorough consultations on complex billing setups across 50+ markets.• Maintained and updated accurate customer records and project documentation through online Salesforce and CRM management.

London, England, United Kingdom

Performance Department – Team PLx• Key project role supporting the design, development and delivery of PLx, an annual large-scale learning and development event for the high performance community.• Worked with a core project team to deliver on all operational aspects while ensuring these aligned to the overall project plan and timeframes.• Communicated with a range of external stakeholders to ensure all key elements were delivered while coordinating with internal comms teams to ensure alignment of company messaging.

Melbourne, Victoria, Australia

Commercial and Investment Attraction Division – Business and Industry Engagement TeamPromoted to this role following my successes in the Victorian Energy Compare team.Supported a dynamic team to develop strategies and deliver investment attraction, project facilitation, industry development and energy transition initiatives to further develop Victoria’s new energy technologies sector and support the Victorian Government’s objectives for renewable, reliable and affordable energy.• Contributed to the development and delivery of targeted initiatives to support the economic growth of Victoria’s new energy technologies sector.• Created work flows to streamline tasks while maintaining and sharing documents with the team to improve visibility of new energy technology and policy developments across Australia and overseas.• Developed and assisted the team in creating a range of internal reports, databases and information sharing platforms for reporting and presenting to senior management.• Supported peers in facilitating events and meetings with business and industry stakeholders to increase awareness of new developments within the sector.• Prepared high quality briefs and ministerial correspondence on a range of issues while applying my knowledge of Victoria’s renewable energy industry.• Built relationships and engaged with stakeholders to share knowledge and leverage collaboration across the Energy Group and other relevant parts of government.

Melbourne, Victoria, Australia

Energy Demand, Programs and Safety Division – Victorian Energy Compare TeamKey support role in which I rolled out major state-wide energy projects such as the "$50 Power Saving Bonus", "$250 Power Saving Bonus", "Solar Calculator", and "Victorian Energy Fact Sheets".• Provided extensive support in an agile project environment and implemented procedural work flow changes to ensure timely delivery of the Power Saving Bonus to over 500,000 Victorians.• Initiated and developed operating procedure documentation and process manuals to meet the program's delivery expectations and provide training for team members.• Technical data analysis and tracking of system issues, including raising tickets, testing, and resolving discrepancies to provide continual process improvement.• Organised reports, risk management, scheduling, and contract negotiations for procurement in order to effectively meet targets within project scope and budget.• Managed stakeholder engagement through online communications as well as holding public seminars to assist and educate vulnerable consumers about the program.

Melbourne, Victoria, Australia

Licensing and Registrations Team• Processed registration and renewal applications for building practitioners around Victoria in a fast-paced government department.• Followed strict procedures and adhered to recent legislative changes in order to progress applications accurately and efficiently.• Completed a variety of tasks, including payment processing and ongoing customer records management, to ensure daily targets were met.

Melbourne, Victoria, Australia

• Conferred with clients to meet their requirements in delivering the most engaging and seamless audiovisual experience possible.• Provided hands-on assistance and ensured smooth operation of facilities and equipment during multi-day conferences, galas and meetings.• Set up, maintained and operated high-end sound and vision equipment for large-scale functions and events in five-star environments.

Auckland, New Zealand

Ultra Fast Broadband Provisioning Team• Coordinated between service partners and install technicians to progress ultra fast fibre installation requests around the whole of New Zealand.• Specialised provisioning of service orders within the various Chorus systems including restricted areas of the network.• Provided technical support for the overall program by working extended hours and extra days during system outages and updates.

Auckland, New Zealand

• Managed and accommodated bands during rehearsal sessions according their needs, while adhering to a strict scheduling system.• Set up equipment and engineered live venue performances and recordings to ensure a smooth and efficient experience for all.• Designed and administrated the company's social media and promotional advertising avenues to deliver engaging content and obtain more exposure both on and offline.• Conferred with producers, performers, and others to determine and achieve the desired sound for a musical production.• Prepared for recording sessions by performing activities such as selecting and setting up microphones.• Recorded speech, music, and other sounds on recording media, using recording equipment.• Regulated volume level and sound quality during recording sessions, using control consoles.• Separated instruments, vocals, and other sounds, and combined sounds later during the mixing or post-production stage.

Auckland, New Zealand

• Set up equipment, recorded, produced and engineered tracks to an industry standard level for a range of independent artists and bands.• Ran day-to-day studio tasks on-location for music video shoots, and assisted in the editing and post-production procedure.• Accommodated artists throughout the video and music production process, from recording through to release.

Wellington, Wellington Region, New Zealand

Passport Creation Office• Assisted case managers within the New Zealand Government's Passport Creation Office to ensure timely processing of customer passports.• Followed a busy daily task list which included the delivery of work allocations and mail to teams throughout the day.• Problem-solved various issues and efficiently answered customer queries relating to the passport creation process.

Wellington, Wellington Region, New Zealand

Business Sales Support Team• Fulfilled an integral part of a sales and billing team to ensure a high standard of product and service delivery to all TelstraClear customers.• Owned and implemented service queries, whilst assisting sales teams in resolving billing enquiries in a timely manner.• Updated customer records, including accurate billing records, to maintain efficient revenue allocation and collection.

Wellington, Wellington Region, New Zealand

Broadband Provisioning Team• Specialised provisioning of service orders into the various Telecom systems including restricted areas of the network.• Manually activated broadband for customers within the network stack whilst operating in a BCP (Business Continuity Plan) situation, as well as when ongoing outages resulted in manual intervention.• Provided support for the overall program by working extended hours and extra days as the sequence of events unfolded during the solution implementation.

Business Writing Skills, Professional, Technical, Business, And Scientific Writing

Procurement – Negotiation Skills, Purchasing, Procurement/Acquisitions And Contracts Management

Project Management Fundamentals, Project Management

Certificate In Audio Engineering & Music Production, Certificate In Electronic Music Production, Music Technology

Diploma Of Animation & Video Production, Diploma Of Video Post Production (Advanced), Cinematography And Film/Video Production

National Certificate In Computing (Level 3), Computer Science, Level 3

Accompanied by: New Zealand University Entrance, 2007 NCEA Level 3, 2007 NCEA Level 2, 2006 NCEA Level 1, 2005