Chris Riggs Email and Phone Number

Resident Dining Board Director ($6.5 million account with dining hall, convenient store and retail locations, 1500 enrolled students on board meal plan)• Responsible for implementation and effectiveness of programs that are in compliance with companystandards.• Assumed responsibilities of Hiring manager for campus as well as Marketing Manager as previous positions were removed from the unit.• Effectively work closely with the Food Service Director to assure creative food presentation and quality.• Responsible for ensuring that all board plan participants are accounted and billed for appropriatelywith the client.• Provided support and plan execution for catering dining program which contributed in $800,000 inside/outside catering sales.• Responsible for the attainment of financial goals for the board operation to manage controllable in order to maximize profitability on P&L statements.• Responsible for productivity and staffing that is appropriate for all board meal plan and retail locationNeeds using Sales Per Labor Hour (SPLH) as a key metric and indicator.• Recognize the need for and demonstrate good communication and listening skills with clients,customers and associates.• Work closely with Food Service Director in developing and executing plans for both board and retaillocations to support client’s needs, introduce and present new concepts.• Support other company sites in opening and closing accounts

Store Manager (33 partners, $35,000 average weekly sales)• Decreased average weekly peak drive thru from 68 seconds to 52, through retraining, following proper deployment and routine standards.• Trained two assistant store managers, one of which is now in a store manage role.• Increased comp sales by 2.5% and customer daily occasions by 1.4% year to date• Managed key metrics, maximize top line sales and minimizing flow through resulting in 29.5% in total store contribution year to date. • Starbuck community service – Youth development and job readiness, Atlanta shoebox initiative in providing support and basic needs for homeless.

General Manager – (30 hourly employees, 6 salaried managers)• Successfully orchestrated grand opening of 24-hour quick service venue as General Manager that is projected to do $7 million in sales first year, later transitioned to BB Kings once construction was completed in which role as general manager included day to day operations as well at live music coordinator seven days a week.• Built a strong relationship with Casino management team in their first effort in utilizing an outside vendor• Consistently met corporate budget, while operating at 14% labor and 31% food cost, while driving more than 20% to bottom line after profit split.• Minimized turnover by empowering employees through training, coaching and continuous development providing knowledge needed for success

• Directly responsible for one general manager, six supervisors and thirty-eight associates• Improving sales to over $80,000 weekly by driving customer service, retail optimization and employee knowledge and skills.• Consistently outperformed budget and previous year numbers by managing food costs, reducing labor as a result contributing 18% net profit on P&L year-to-date • Effectively reduced labor by taking a labor initiative in managing sales per labor dollars• Reduced product cost by 2% by managing inventory ($34,000 inventory level), increasing inventory turns, minimizing waste and training staff on the importance of following procedures and utilizing proper training techniques