Chris Roach Email & Phone Number

Toronto, ON

Own and Manage the operations of a business that provides learning and fun to kids using STEM.

Mississauga, Ontario, Canada

• ACHIEVEMENTS:
• Increased Service Department Bottom Line $700K, from deficit to break even in 1st year in position
• Led the Department to profitability for the 1st time in Branch History in 2nd year in position
• Encouraged supplier training to keep Staff at forefront of technology on monthly basis
• Increased service contracts by 25% by direct contact with customersRESPONSIBILITIES:
• Reporting to the Branch Manager, responsible for hiring, development and… Show more ACHIEVEMENTS:

Mississauga, Ontario, Canada

• Progressively held the position of Service Manager, Quality and Service Manager & Operations manager ACHIEVEMENTS:
• Reduced outside warehousing costs by $20K / month through alternate storage solutions
• Decreased service department call abandon rate by 35% by providing headsets to technicians allowing for more multitasking and productivity
• Reduced inventory by $1 Million by streamlining product mix and conducting blow out… Show more Progressively held the position of Service Manager, Quality and Service Manager & Operations manager ACHIEVEMENTS:
• Reduced inventory by $1 Million by streamlining product mix and conducting blow out salesRESPONSIBILITIES:
• As Operations Manager, Reporting to VP/General Manager, managed Distribution, Technical Service, Technical Training, and Quality departments located in three Canadian sites

Mississauga, Ontario, Canada

• ACHIEVEMENTS:
• Created local Quality Management system
• Created Manufacturing Quality System for Montreal Facility
• Led internal team to pass Health Canada government audit with only one minor non-conformance
• Streamlined Mexico quality process to decrease imported failure rate from 30% to less than 1%
• Facilitated common procedures between Montreal and Mississauga service teams, eliminating redundancies and creating efficienciesRESPONSIBILITIES:… Show more ACHIEVEMENTS:

Oakville, Ontario, Canada

• Progressively held the positions of Tech Lab Technician, Test Lab Technologist, Test Lab Coordinator & Test Lab Supervisor ACHIEVEMENTS:
• Introduced new digital technology to testing process, improving data collection and decreasing human error
• Led expansion of new testing facility, physically and procedurally
• Initially came in as a contractor and was hired on full-time due to my work ethic and skillsRESPONSIBILITIES:
• As Supervisor, Managed team… Show more Progressively held the positions of Tech Lab Technician, Test Lab Technologist, Test Lab Coordinator & Test Lab Supervisor ACHIEVEMENTS:
• As Supervisor, Managed team of 15 technicians, engineers and administrative staff

Intermediate Electonics Certificate, Electronics

Electromehcanical Engineering Diploma, Electronics. Mechanics, Robotics, Fluid Power

Activities and Societies: OACETT SME (student Chapter) Honour Role