Working with the Supreme team and clients to provide critical oversight and support for all technical projects, including development, project management, development operations and strategy.

Working with different companies around the globe to get the most out of their technical digital strategy. Helping them build on the foundation of their existing websites to review UX, SEO, PPC and general technical Strategy.

Responsibilities in this role included account management, project management, resource management, sales, technical content creation (including specifications and proposals), marketing elements and most importantly managing my team of 15 (Developers/Account Managers/Designers/Sales,Search Executives). I’m proud to say that in this role the company and clients have continued strong financial growth.During late 2019/2020 I jointly lead the sadly abandoned (Due to Covid-19) re-brand of the… Show more Responsibilities in this role included account management, project management, resource management, sales, technical content creation (including specifications and proposals), marketing elements and most importantly managing my team of 15 (Developers/Account Managers/Designers/Sales,Search Executives). I’m proud to say that in this role the company and clients have continued strong financial growth.During late 2019/2020 I jointly lead the sadly abandoned (Due to Covid-19) re-brand of the company, the re-organisation of its team structure, finances and strategy including company and product marketing while still overseeing the day to day operations, visiting clients and on-boarding new partners.Throughout this role, I’ve invested time with local Secondary Schools and through the Young Enterprise program to give creative and technical educational sessions to try and boost the number of students looking at a career with technology or design.I enjoyed continuing to meet with clients all over the country, working with them and consulting to discover new strategy that the team and I could develop for to help support and growth their businesses, working closely with these businesses I’m proud of the exciting products we put together, the effect they had especially given the tight timescales that often came attached to get businesses ready for the sales season ahead. Show less

The initial part of this role included months of training and regular attendance of seminars. Using this training I was then able to re-write the companies policies and provide guidance to the development and design teams to bring our core products in-line with the new data protection legislation including liaising with clients to draft different data processing agreements.This role required on-going action to continue advising the team, creating different training resources and taking any… Show more The initial part of this role included months of training and regular attendance of seminars. Using this training I was then able to re-write the companies policies and provide guidance to the development and design teams to bring our core products in-line with the new data protection legislation including liaising with clients to draft different data processing agreements.This role required on-going action to continue advising the team, creating different training resources and taking any relevant action required.I continue to try and assist other companies both clients of Evosite and general in their own adoption and understanding of GDPR creating resources on my website (www.cryan.co.uk).During 2019 I lead the company's PCI DSS Level 1 certification process. Putting together correct policy, training teams and ensuring that the company would achieve compliance on a tight deadline. Show less

As the company again continued to grow I was promoted to the Head of Client Management while still keeping many of the Head of Support duties. This role allowed me to continue working directly with clients to improve their websites/businesses while at the same time giving me the unique placement of managing dedicated Design, Development and Support teams to fulfil any existing client projects. This role required a lot of projects and priority juggling balancing between meeting milestones… Show more As the company again continued to grow I was promoted to the Head of Client Management while still keeping many of the Head of Support duties. This role allowed me to continue working directly with clients to improve their websites/businesses while at the same time giving me the unique placement of managing dedicated Design, Development and Support teams to fulfil any existing client projects. This role required a lot of projects and priority juggling balancing between meeting milestones while still lining up future projects, providing client strategy as well as the companies own future marketing and project strategy.In this role, I wrote bespoke quotes and proposals for existing and new clients ranging from small tweaks to complete new complex builds costing up to 100,000. This included winning the repeat business of Dragons Den - Deborah Meaden who chose my proposed project because of the additional support and assistance I personally had provided to her over the years.To keep the client base happy and engaged I put together year-long direct marketing plans to keep our clients up-to-date and wrote a number of articles to keep them as informed as possible. During my time as Head of Client Management, I was able to show a strong month-on-month increase/growth to revenue and customer satisfaction levels. Show less

In 2012 just under a year after starting at the business I was rewarded with a promotion to Head of Support, and allowed to hire additional support developers to assist in providing the on-going high-quality level of direct support to Evosites growing customer base which by this point ranged from small local businesses to international e-commerce with multi-million-pound turnovers. Keeping a very hands-on role with the team and with the customers with whom I’d built relationships This… Show more In 2012 just under a year after starting at the business I was rewarded with a promotion to Head of Support, and allowed to hire additional support developers to assist in providing the on-going high-quality level of direct support to Evosites growing customer base which by this point ranged from small local businesses to international e-commerce with multi-million-pound turnovers. Keeping a very hands-on role with the team and with the customers with whom I’d built relationships This included continuing to have hands-on frontline support, managing the teams week, escalation procedures and triage. I introduced a guides library with clear instructions on the most common problems as well as tutorials for tips and tricks on the best way to use the platform. introducing additional documentation and processes to support our clients.Continuing to build rapport with the entire client base I would work with clients on how best to improve their websites through design, functional or SEO updates. This was a time before I was familiar with the idea of CRO and UX but a lot of the changes suggested were based on good experience and analytics supported A/B testing. It’s from this phase that I learnt how to spot trends and scenarios that left unchecked would cause problems, and in turn, be able to make suggestions and improvements to avoid them.As part of this role I had the opportunity to work very closely on the sale, build and technical support of the LSL group websites including Your-Move, Intercounty and Reedrains. I was responsible for organising and supporting the client ensuring their uptime and fully working platform support 7 days a week 365 days a year. On-top of my client and support duties I became responsible for managing all of the companies Linux based barebone servers (command line rather than control panel) firstly with Rackspace and later migration onto Amazon Web servers Show less

Frontline technical support on phone, email, support desk covering the companies PHP/MySQL web platform on a range of devices and other technologies like email (Outlook, Thunderbird, Gsuite etc). Additional more technical code-level investigation and debugging. As the sole support developer, I was left to myself to think up and implement procedures to support the 300+ client base and evolve them over time.

Running two afterschool classes a week for 14-16-year-olds teaching them the complete OCR Nationals Level 2 (GCSE) in ICT qualification over two years. This role included attending OCR Nationals training, planning, teaching and assisting students in understanding and gaining the evidenced-based qualification.

Frontline support for 1200 users, 500 networked machines. Was given the lead for upgrading the entire network from a Server 2000/XP configuration to a Server 2008 R2 / Win7 setup including complete hardware/software and group policy configuration and administration.