Chris Senn Email & Phone Number

Moorhead, Minnesota, United States

Fargo, North Dakota Area

Fargo, North Dakota Area

Microsoft Premier Support Engineer

Fargo, North Dakota

• Support Team Manager: Manage and enhance the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.• Technical Team Lead: Provide technical guidance and continual mentoring for a team consisting of 40+ support engineers. Perform routine case reviews as well as annual performance evaluations for support engineers. Create and deliver training for new hires as well as upgrade training between… Show more • Support Team Manager: Manage and enhance the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.• Technical Team Lead: Provide technical guidance and continual mentoring for a team consisting of 40+ support engineers. Perform routine case reviews as well as annual performance evaluations for support engineers. Create and deliver training for new hires as well as upgrade training between SharePoint 2007 and SharePoint 2010.• Support Engineer: Support Microsoft Premier level enterprise customers ranging from break/fix incidents as well as advisory cases (how-to) as related to SharePoint Server Administration. Due to the complexity of the SharePoint product, often cases would involve the entire technology stack as it relates to SharePoint, mentioned above in the Software and Technologies section. Show less

• Geek Squad Double Agent: Perform sales to consumers, small businesses, and subsequently perform setups, installs, both hardware as well as software onsite. In addition to sales and support, 1 or 2 hour training sessions were offered in which I had multiple repeat customers for this service.• Senior Salesperson: Coached and mentored salespeople in multiple departments while having financial ownership over the daily department goals. Also assisted with sales as needed. • Salesperson:… Show more • Geek Squad Double Agent: Perform sales to consumers, small businesses, and subsequently perform setups, installs, both hardware as well as software onsite. In addition to sales and support, 1 or 2 hour training sessions were offered in which I had multiple repeat customers for this service.• Senior Salesperson: Coached and mentored salespeople in multiple departments while having financial ownership over the daily department goals. Also assisted with sales as needed. • Salesperson: Assisted consumers and small businesses purchase the correct products, services, and accessories to complete their solution. Show less