Chris Shepherd Email and Phone Number

Meet with potential customers to access their needs and our ability to meet their demands while maintaining acceptable profit marginsPrepare and deliver an estimate for the desired services and maintain a dialogue to ensure our estimate would be the one selected to complete the project for the clientMaintain appropriate inventory levels in a timely manner to every project to ensure deadlines and budgets are met

Managed the rental operation at an airport to ensure that it functions effectively and efficiently to maximize profitability while maintaining the highest level of customer satisfaction. Performed duties and provided service in accordance to established operation procedures and company policiesProvided statistical information relating to transaction and revenue projections, comparisons to past results, share of market, salary and wages, manpower usage, etc. to management; consolidated statistics which projected expenditures and revenues based on past trends, and local economic conditions; analyzed and investigated unusual variations; made recommendations based on data reported Reviewed the rate analysis which indicates revenue per day, length of rental, revenue per transaction and other data for each rate offered by the Brands in order to determine which rate is the most profitable; made recommendations based on analysis Hired, supervised, trained, developed, motivated and evaluated the performance of staff. Implemented HR department policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence. Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives

Maintained adequate vehicle control in accordance with company guidelines, ensured proper missing vehicle reports were completed and filed with the Company's Security personnel and/or local police, and prepared follow-up reportsPlanned and implemented staffing schedules based on business demands and transaction levels Ensured customer complaints were handled and resolved in a timely, effective manner

Maintained adequate vehicle control in accordance with company guidelines, ensured proper missing vehicle reports were completed and filed with the Company’s Security personnel and/or local police, and prepared follow-up reportsPlanned and implemented staffing schedules based on business demands and transaction levels Ensured customer complaints were handled and resolved in a timely, effective mannerSupervisor – Budget Rent a Car and Truck of Norfolk/Newport News Jun 2004 – Apr 2008 Ensured all quality assurance standards were maintainedHandled corrective action when necessaryInteracted with maintenance to maximize use by controlling idle days, coordinating identification of OOS, PM vehicles etc.

Ensured all quality assurance standards were maintainedHandled corrective action when necessaryInteracted with maintenance to maximize use by controlling idle days, coordinating identification of OOS, PM vehicles etc.