Chris Shepperd Email and Phone Number
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At Fieldware, LLC, my commitment to client satisfaction is demonstrated through the orchestration of seamless onboarding experiences and the delivery of tailored solutions. Mastery in SQL management and project implementation, honed over my recent roles, stands as the bedrock of my professional approach.The Fieldware team and I are dedicated to streamlining data analysis and reporting, ensuring that our client partnerships are grounded in innovation and efficiency. Through a focus on code review and process optimization, we strive to advance organizational goals and forge enduring relationships.
Fieldware, Llc
View- Website:
- fieldware.com
- Employees:
- 7
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Director Of Client Onboarding And Solutions DeliveryFieldware, Llc Sep 2024 - PresentRoanoke, Virginia, United States
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Client Services ManagerFieldware, Llc May 2024 - Sep 2024Roanoke, Virginia, United States
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Sql ManagerOrion Communications Aug 2023 - May 2024Dallas, Texas, United States
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Sql Team LeadOrion Communications Apr 2023 - Aug 2023Dallas, Texas, United States
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Senior Sql EngineerOrion Communications Mar 2022 - Apr 2023Dallas, Texas, United States
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Implementation AnalystNicus Software, Inc. Dec 2015 - Mar 2022 -
Application Support AnalystNtelos Wireless Jun 2015 - Dec 2015Roanoke, Virginia Areao Equipment Incentive Program – Testing the design and updates to the EIP program o Voice Switch Migration – Mapped records for billing and Data Warehouse records for new switch as well as developed new reporting for Revenue Assurance and Marketingo Ecommerce Platform Migration – Setup and tested packages for new Ecommerce systemo LTE Data Roaming – Mapped records for billing and Data Warehouse records that enabled LTE Data Roaming as well as developed new reporting for Revenue Assurance and Marketingo Multimedia Switch Migration – Mapped records for billing and Data Warehouse records for new switch as well as developed new reporting for Revenue Assurance and Marketingo Database synchronizationo Employed SQL, and other data mining techniques to serve as lead investigator for customer escalations -
Senior Technical Business AnalystNtelos Wireless Sep 2012 - Jun 2015Roanoke, Virginia Areao Developed and tested program to implement systematic billing of the Universal Service Fundo Mapped LTE Data Diameter Accounting protocol for 4G network for billing and Data Warehouse records as well as developed new reporting for Revenue Assurance and Marketingo Mapped AS400 data records to change from MB to KB to increase billing accuracyo Built new packages in the AS400 and E-commerce systems for consumer rate planso Point of Sale enhancements and validationo Switch upgrades and consolidations validation and supporto Created reporting for wholesale billing for the executive team
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Senior Billing AnalystNtelos Wireless May 2011 - Sep 2012Roanoke, Virginia Areao Wrote logic to identify text messaging as free to support a Marketing programo Developed rules and served as lead Analyst to change logic to support 40 cell site migrations o Created SQL logic for reporting and inter-carrier billingo Wholesale billing and analysis usage for voice and datao Provided the SQL support for Wireless Billing, Wholesale and escalations from other groups o Increased department efficiency by writing VBA scripts to reduce time spent gathering information
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Billing AnalystNtelos Wireless Jul 2009 - May 2011Roanoke, Virginia Areao nTouch – Developed logic to correctly identify cross platform wireline/wireless traffico International Text Messaging – Coordinate testing, develop logic and input parameterso Reduced storage of voice usage by eliminating unnecessary record creation o Served as lead analyst for the project that closed the security gap within our data networko Created logic to allow for multiple multimedia message identificationo Enhanced profitability by increasing the level of detail for investigation and daily analysis of data feeds
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Billing Specialist IiNtelos Wireless Feb 2009 - Jul 2009Roanoke, Virginia Areao Investigate record placement when errors occurred and corrected any issueso Test and approve upgrades to the database search programo Develop wholesale correlation logico Validate new cell sites and approve them for releaseo Monitor general ledgers to identify trends and potential issues
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Billing Specialist INtelos Wireless Dec 2006 - Feb 2009Roanoke, Virginia Areao Review billing cycles before processing to check for potential errorso Check trending of current toll files and validate the reported amountso Use Showcase/SQL to determine the correct application of package items in order to validate they are operating within their designed parameterso Complete and maintain monthly reporting for customer usage
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Team LeadNtelos Wireless Dec 2005 - Dec 2006Roanoke, Virginia Areao Monitor representative calls both live and recordedo Handle escalated calls from customerso Track sales and First Call Resolution progresso Plan and facilitate Morale committee functions o Summit member focused on implementation of new policies to aid satisfaction
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Customer Service RepresentativeNtelos Wireless Apr 2005 - Dec 2005Roanoke, Virginia Areao Answered questions of customers applying knowledge of methods and procedureso Corrected issues to assure first call resolutiono Talked with coworkers and helped to research problems and find solutions.o Sold benefits to customers to allow them to get the most from their wireless plan
Chris Shepperd Skills
Chris Shepperd Education Details
Frequently Asked Questions about Chris Shepperd
What company does Chris Shepperd work for?
Chris Shepperd works for Fieldware, Llc
What is Chris Shepperd's role at the current company?
Chris Shepperd's current role is Director of Client Onboarding and Solutions Delivery @ Fieldware, LLC.
What is Chris Shepperd's email address?
Chris Shepperd's email address is cs****@****cus.com
What is Chris Shepperd's direct phone number?
Chris Shepperd's direct phone number is +154038*****
What schools did Chris Shepperd attend?
Chris Shepperd attended University Of Illinois Urbana-Champaign, Blue Ridge Community College (Virginia), Lord Botetourt High School, Liberty University.
What skills is Chris Shepperd known for?
Chris Shepperd has skills like Telecommunications, Wireless, Troubleshooting, Sql, Team Leadership, Linux, Mobile Devices, Business Analysis, Software Documentation, Project Management, Customer Service, Access.
Who are Chris Shepperd's colleagues?
Chris Shepperd's colleagues are Eileen Ellison, Karen Peterson, Jackie Belasky, John Mcmahon, Tess Wissell, Scott Grundberg, Selina Ortiz.
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