Chris Shepperd Email & Phone Number

Roanoke, Virginia, United States

Roanoke, Virginia, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Roanoke, Virginia Area

o Equipment Incentive Program – Testing the design and updates to the EIP program o Voice Switch Migration – Mapped records for billing and Data Warehouse records for new switch as well as developed new reporting for Revenue Assurance and Marketingo Ecommerce Platform Migration – Setup and tested packages for new Ecommerce systemo LTE Data Roaming – Mapped records for billing and Data Warehouse records that enabled LTE Data Roaming as well as developed new reporting for Revenue Assurance and Marketingo Multimedia Switch Migration – Mapped records for billing and Data Warehouse records for new switch as well as developed new reporting for Revenue Assurance and Marketingo Database synchronizationo Employed SQL, and other data mining techniques to serve as lead investigator for customer escalations

Roanoke, Virginia Area

o Developed and tested program to implement systematic billing of the Universal Service Fundo Mapped LTE Data Diameter Accounting protocol for 4G network for billing and Data Warehouse records as well as developed new reporting for Revenue Assurance and Marketingo Mapped AS400 data records to change from MB to KB to increase billing accuracyo Built new packages in the AS400 and E-commerce systems for consumer rate planso Point of Sale enhancements and validationo Switch upgrades and consolidations validation and supporto Created reporting for wholesale billing for the executive team

Roanoke, Virginia Area

o Wrote logic to identify text messaging as free to support a Marketing programo Developed rules and served as lead Analyst to change logic to support 40 cell site migrations o Created SQL logic for reporting and inter-carrier billingo Wholesale billing and analysis usage for voice and datao Provided the SQL support for Wireless Billing, Wholesale and escalations from other groups o Increased department efficiency by writing VBA scripts to reduce time spent gathering information

Roanoke, Virginia Area

o nTouch – Developed logic to correctly identify cross platform wireline/wireless traffico International Text Messaging – Coordinate testing, develop logic and input parameterso Reduced storage of voice usage by eliminating unnecessary record creation o Served as lead analyst for the project that closed the security gap within our data networko Created logic to allow for multiple multimedia message identificationo Enhanced profitability by increasing the level of detail for investigation and daily analysis of data feeds

Roanoke, Virginia Area

o Investigate record placement when errors occurred and corrected any issueso Test and approve upgrades to the database search programo Develop wholesale correlation logico Validate new cell sites and approve them for releaseo Monitor general ledgers to identify trends and potential issues

Roanoke, Virginia Area

o Review billing cycles before processing to check for potential errorso Check trending of current toll files and validate the reported amountso Use Showcase/SQL to determine the correct application of package items in order to validate they are operating within their designed parameterso Complete and maintain monthly reporting for customer usage

Roanoke, Virginia Area

o Monitor representative calls both live and recordedo Handle escalated calls from customerso Track sales and First Call Resolution progresso Plan and facilitate Morale committee functions o Summit member focused on implementation of new policies to aid satisfaction

Roanoke, Virginia Area

o Answered questions of customers applying knowledge of methods and procedureso Corrected issues to assure first call resolutiono Talked with coworkers and helped to research problems and find solutions.o Sold benefits to customers to allow them to get the most from their wireless plan

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Financial Accounting: Foundations

Sql

I completed an intermediate SQL course to to obtained documentation for the knowledge I learned through independent study and expand my.

Education record

Education record