Project Manager, Washington State Motor Pool
Current· Instrumental in developing & implementing the program resulting in increased revenues for the department.· Primary point of contact for managing and ensuring the safety and maintenance of the automotive fleet operated by King County Department of Ecology, Department of Health and Human Services and Department of Corrections · Operational link between government agencies, coordinated services and repairs while operating within strict governmental regulations for cost efficiency and record keeping · Organized daily work flow and time management assignment balancing the needs of existing internal customers and outside revenue sources. · Established a trusting relationship with a diverse customer base requiring knowledge of individual customer needs.· Compliance tracking for labor and material costs · Developed In-house warranty program resulting in positive revenue for the department.· Ensure in house warrantee repairs are completed and properly reported · Excellent customer satisfaction resulting in program growth and overall success.· Service sales and upselling Significant accomplishments:· Developed & presented yearend review for Fleet division to City Services Department.· Expanded insourcing client base through excellent service and customer word of mouth recommendation.· Chaired cross-functional committee on employee satisfaction. Developed and presented full report and action plan to management team and staff· Led cross-department program, coordinating with IT and Bellevue Police Department to facilitate a laptop docking station change for police vehicles. Project was completed in a timely and accurate manner to ensure a smooth transition in a very tight timeframe.· Partnered with the City of Bellevue Police department to create a lighting standard for all vehicles.· Worked on departmental team to remove access barriers to employment and tailor department mission statement to increase department diversity
