Chris Smith Email & Phone Number

Melbourne, Australia

Victoria And Western Australia

Responsible for two regional sales teams. Recruited,mentored,coached and trained the new managers to exceed their targets and grow as leaders.Notable achievements:Hired, on boarded and trained new sales manager for Perth programme.Increased occupancy in Perth office by 57%Upskilled Melbourne Assistant Manager to take on responsibility for management of the Melbourne office.Promoted and upskilled sales consultant to recruit, train and develop… Show more Responsible for two regional sales teams. Recruited,mentored,coached and trained the new managers to exceed their targets and grow as leaders.Notable achievements:Hired, on boarded and trained new sales manager for Perth programme.Increased occupancy in Perth office by 57%Upskilled Melbourne Assistant Manager to take on responsibility for management of the Melbourne office.Promoted and upskilled sales consultant to recruit, train and develop sales staff in Melbourne office. Show less

Melbourne, Australia

Custodian of one of the largest database, and revenue streams in the Asia Pacific this office is of key strategic importance to the business. During my four year tenure as program manager in the Melbourne office some notable achievements include:Helping grow the Melbourne and Victorian database to over 22,000 members.58% increase in new sales business from the Melbourne office.25% increase in total unit sales for the Melbourne office.44% increase in total revenue… Show more Custodian of one of the largest database, and revenue streams in the Asia Pacific this office is of key strategic importance to the business. During my four year tenure as program manager in the Melbourne office some notable achievements include:Helping grow the Melbourne and Victorian database to over 22,000 members.58% increase in new sales business from the Melbourne office.25% increase in total unit sales for the Melbourne office.44% increase in total revenue from Melbourne office. 41% increase in profit from Melbourne office .Have aided in roll out, and facilitation of Train the Trainer course across multiple business units.Responsibility for budgeting and P&L for Melbourne program.Recruited and trained new sales staff. Ad placement, selection, interviewing and on boarding.Successfully up skilled sales staff in to management and trainer positions within the business.Helped build and promote a strong business relationship between Accor Plus and hotels within the wider Accor network.Prepared and conducted formal disciplinary hearings to address performance and behavioural issues in the workplace.Taken part in presentations and trade shows, presenting to groups of up to 300 people at a time. Show less

Auckland, New Zealand

In my second placement with Accor Plus I took on a National Sales management position in New Zealand.During my tenure some notable achievements include:Increasing team size by 66% during tenure. Leaving a legacy for years to come through successful recruitment, staff retention and talent management. Two sales staff moving on to management positions within the company in New Zealand and Australia respectively.Successfully oversaw the integration, and relocation… Show more In my second placement with Accor Plus I took on a National Sales management position in New Zealand.During my tenure some notable achievements include:Increasing team size by 66% during tenure. Leaving a legacy for years to come through successful recruitment, staff retention and talent management. Two sales staff moving on to management positions within the company in New Zealand and Australia respectively.Successfully oversaw the integration, and relocation of regional sales centres in to Auckland super sales centre.Increased unit sales and profitability culminating in the Auckland office being named office of the year for the Pacific two years in a row.Being named sales manager of the year for the Pacific two years in a row.Auckland office being named new sales team of the year for the first time in 17 years of operation in the Pacific. Show less

Sydney, Australia

My first role in Australia was with Accor Plus (then called Advantage PLUS). A company I have worked for across three cities and two countries in almost eleven continuous years of service.Key responsibilities and notable achievements included:Increasing staff occupancy by a third during time in office.Helping sales office successfully relocate within Sydney.Identifying talent internally. Coaching and mentoring staff from consultant level in to sales training… Show more My first role in Australia was with Accor Plus (then called Advantage PLUS). A company I have worked for across three cities and two countries in almost eleven continuous years of service.Key responsibilities and notable achievements included:Increasing staff occupancy by a third during time in office.Helping sales office successfully relocate within Sydney.Identifying talent internally. Coaching and mentoring staff from consultant level in to sales training, assistant management, and management positions within program and other offices within Australia.,Setting Sydney sales record of most team new sales in a day. Show less

Cranfield Businees Park, Bedfordshire, U.K

Proven performance management record. Consistently achieved and maintained a proactive performance from a team of 5 team leaders and their respective teams (approximately 40 staff). Ensured the achievement of company SLAs and targets, and team and individual KPIs.Creation and successfull implementation of departmental induction and training programme. Aspects of induction taken on companywide for all new starters.Displayed multitask organisational skills. Project management,… Show more Proven performance management record. Consistently achieved and maintained a proactive performance from a team of 5 team leaders and their respective teams (approximately 40 staff). Ensured the achievement of company SLAs and targets, and team and individual KPIs.Creation and successfull implementation of departmental induction and training programme. Aspects of induction taken on companywide for all new starters.Displayed multitask organisational skills. Project management, time management, delegation and crisis management experience.Conducted statistical and organisational review and analysis and, where necessary, successfully implemented change in a working environment.Experience or recruitment of new staff; including direct advertising via press, online and via recruitment agencies.Prepared and conducted formal disciplinary hearings to address performance and behavioural issues in the workplace.Used highly developed sales and communication skills to demonstrate product, and conducted operations centre tours for external customers and interested bodies (including government and international visitors).Displayed a natural and professional presentation style. Comfortable presenting to large and small groups, and have made live and pre-recorded television appearances to represent the company and product. Presented live link to ITS World Congress at ExCel London 09-12 October 2006.Completed recognised business qualification including:Certificate in conflict management – Milton Keynes CollegeManaging Safely – IOSHRisk assessment in the workplace – IOSHFirst Aid at Work Show less

Ba, History And Literature

Education record