Chris Smith Email & Phone Number

Jacksonville, Florida, United States

Manage front and back of house operations, ensuring quality picture-perfect food comes out of the kitchen, and quality customer satisfaction. Duties include scheduling of 50+ employees, truck orders, P&L analyzing, month to month numbers along with projection of sales goals, as well as maintaining a positive EBITDA. Manage labor, place food/supply/alcoholic beverage orders for multiple stores. Maintain inventory, and employee schedules. Competent/sensitive in dealing with employee issues. Alcohol certified as well as ServSafe certified.

Jacksonville, Florida, United States

In charge of overseeing one of the top two busiest stores in the state of Florida, which is accredited as a million-dollar store: while also maintaining 90+% overall satisfaction in customer survey metrics. Running with less than a half of a percent of variance on FLM management, as well as a sales growth of 25% per month. Duties include scheduling of 30+ employees, truck orders, P&L analyzing, month to month numbers along with projections of sales goals. Surpassing goals and setting records based on projections every month.

Jacksonville, Florida Area

Manage weekly and daily labor, place truck orders four times a week, personally manage payroll and P&L in a million-dollar store. Increased store sales through quality customer service and hospitality.•Brought a store from the bottom 5 customer service ranking to the best customer service surveys in my franchise. Top 5 service in 60+ store franchise.

Saint Augustine, Fl

In charge of overseeing top three busiest stores in franchise, while also head of marketing and advertisement. Increased sales in busiest store by 20% by providing quality customer service and building customer relationships. Ensured LSM was taking place weekly to consistently build sales; manage labor, place food/supply orders for multiple stores, maintain inventory, and employee schedules. Competent/sensitive in dealing with employee issues.Accomplishments:Qualified ServSafe InstructorTrained each General Manager in company to run 6+ storesNot one thing out of health compliance in 2 years!

Saint Augustine, Florida

Extensive knowledge and experience in analyzing P&L statements, utilize data to capitalize on potential profits. Place QCC (supply/food) orders twice a week, manage employees, and store expenses including labor, food cost, and creating employee schedules based on labor allowance. Develop managers into quality General Managers that know how to: manage labor, place food/supply orders, maintain inventory, review profit and loss statements, and oversee operations to ensure company standards are upheld. Develop and implement new marketing ideas which increased customer base; also managed marketing for the 4 stores within the franchise. Focused on customer service and resolving issues, results are retention of customers. Accomplishments:Masters CertifiedROC Test PassedTrain other General Manager’s to run 20,000+ AWUS StoresTurn a failing store into a top ten store in the Northern Florida RegionOversee more than three stores to ensure operational success

New Smyrna Beach, Fl

Manage employees, manage store expenses including labor and material, and create employee schedules. Place food/soda orders and maintain inventory, prepare food, review profit and loss statements, and project future sales. Certified store ready manager, served as interim manager for three months, and filled in at multiple stores in the territory with short notice when needed. Focused on customer service and resolving issues, results were retention of customers and receiving commendations for satisfied customers.Accomplishments:Servsafe CertificationFranchisee Training

Saint Augustine, Fl

Manage customer service, manager labor, and create schedules. Work with POS system, take QCC orders and input them into the system. Prepare food, take orders, and cook as necessary. Deliver food to customers, and field customer complaints.Accomplishments:Masters CertifiedROC Test PassedAROC Test Passed with flying colors

Saint Augustine, Fl

Prepare food, cook food, take care of customers, answer phones, and deliver food to customers.Accomplishments: First job!