Christopher S. Email & Phone Number

Phoenix, Az, Us

Irvine, Ca, Us

Irvine, Ca, Us

Scottsdale, Arizona, Us

Makers of Zelle.Accountable for technology infrastructure and cloud capabilities (engineering and operations). I lead a team of over 100 employees 20 contractors, encompassing AWS, virtualization, mid-range, storage, network, infrastructure security, voice/contact center, and workplace tools, This included strategy, roadmaps, and staffing for a highly regulated and nationally critical FinTech. - Transformed the people, infrastructure, and processes after finding significant technical debt and infrastructure in need of modernization. - Partnered with stakeholders to define technology vision and strategy; successfully transformed cloud, infrastructure, and SaaS capabilities, focusing on modern and reliable infrastructure and services.- Delivered new cloud environment and launched first native built application on-time- Retired accumulated technical debt and eliminated issues and risks.- Modernized infrastructure service delivery through process automation.- Implemented a resiliency improvement plan that raised infrastructure availability and performance from previous years. - Enabled a new culture to flourish. Mentored leaders to create a culture of accountability and growth that attracted and retained top talent.- Built and migrated applications to a new secondary co-located datacenter; decommissioned previous secondary data center; uplifted and eliminated massive technical debt at the primary datacenter without impact to critical services.- Migrated to new customer contact management and contact center SaaS platforms. Added new functionality that improved servicing experience and efficiency.

Scottsdale, Arizona, Us

New York, Ny, Us

Charged with transforming how the Company works, I lead a team of over 100 employees and another 100 contractors in 7 countries, and manage a budget of $135M. This includes end-to-end digital transformation of tools, technology, and the enterprise which (to date) has produced $15M in savings and launched a new era of collaboration. Highlights include:- Innovated new hybrid meeting and work hub capabilities- Moved Company to virtual working in 2 weeks at start of COVID restrictions - User satisfaction improvements of 50%- Lifted NPS scores- Streamlined VoIP for 7 global contact centers - Winning 2019 Digital Workplace of the Year and 2018 Honorable Mention- 10 JD Power Awards in Customer Satisfaction- Decreased customer hold time and accelerated pickup time

New York, Ny, Us

Managed the global data network and voice systems for the enterprise (WAN, LAN, data center network architecture, engineering, and operations for internal data communications and data communications for customers and merchants), I led 200 employees in 10 countries, and was accountable for a $200M budget. - Standardized and elevated both security and communication protocols- Achieved new levels of availability (up to 99.999%)- Saved $12M from adjusting headcount and maximizing technology usage- Introduced new technologies such as SDN / NFV and automation- Instrumental in building and migrating to a new flagship data center

New York, Ny, Us

I was initially brought on board as a consultant charged with building out a robust cybersecurity program and was hired FT in 2007 as Director of Cybersecurity. Designing the infrastructure still in place today, I successfully hardened the company against intrusions and systematically began eliminating security gaps. This dramatically reduced our risk and by implementing a series of security score cards, gave executive leadership concrete, measurable metrics with which to assess our governance.

London, Gb

Principal Consultant, InfoSec & CybersecurityBT Global Services2004-2007Hired as a consultant to build the security program for a Fortune 100 client. I played a critical role in developing incident management, intrusion prevention, and alert responses as well as providing analyses directly to client executive leadership.

Green Bay, Wi, Us

Building the company’s 1st network intrusion prevention system, I served as SME for Cleartrust Authentication Solution, a critical authentication tool with 10,000s of users and was member of the security tiger team, the group responsible for building and managing firewalls.

Espoo, Southern Finland, Fi

I consulted on security policy, assessments and designed network firewall architecture for a wide variety of Fortune 500 clients in technology, education, financial services, and healthcare.

Washington, Dc, Us

Initially stationed on the USS Roosevelt, I served in a combat role responsible for immediate response, reinforcement, and protection of U.S. Embassies and Naval Bases against global and local terrorism threats. Moving into a technology management and information security role in 1995, I planned and deployed mobile tactical telecommunications networks as leader of a 30-member team in support of 3.5K users spread across 8 locations. As Staff Sergeant, I managed a staff of 30 and oversaw a critical 10K user information technology infrastructure.

B.S. Business Information Systems

Mendoza College Of Business, Executive Negotiations Program