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Chris Stevens is listed as Customer Care Representative at VIDBOX at VIDBOX, a with 10 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at vidbox.company and a matched LinkedIn profile for Chris Stevens.
Chris Stevens previously worked as Customer Care Representative at Vidbox and Technical Support Ninja at Bigcommerce. Chris Stevens studied at Crockett Highschool.
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AeroLeads found 1 current-domain work email signal for Chris Stevens. Compare company email patterns before reaching out.
I really love solving problems, and getting to work with customers and solve them together makes it even better! I am a big customer advocate and always go above and beyond to help as much as I can. I am very passionate about resolution and efficiency. I always enjoy learning new things as technology progresses and ways to help people with it! I have a very unique skill set and like to think out side the box to solve tough issues! I can not live my life without being organized. I always keep a STRONG CAN-DO attitude, which is important and tells my customers they are in good hands! I love working with a team, or on my own as I am very self driven and reliant.
Listed skills include Microsoft Office, Customer Service, Management, Technical Support, and 15 others.
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A career timeline built from the work history available for this profile.
• Assist with research & development for special projects.• Alpha and beta testing of unreleased products.• Provide accurate benchmarks of software and hardware.• Creation of knowledge based articles for internal usage.• Hardware testing and refurbishing and evaluation of potentially defective units.• Tier 1 and 2 technical support via phone and email.• Analog and digital video / audio troubleshooting across multiple products.
Austin, Texas Area
• Tier 1 chat, email, and phone support for BigCommerce stores and related projects.• Assist merchants with setup of stores, apps, and configurations required for launch.• Quickly identify issues, provide support articles, and guide the merchant to a solution.• Assist merchants with domain routing, DNS & MX record setups, and SSL installations.• Assist developers with identifying HTML / API errors, and provide relevant documentation.• Provide support for other agents and teams by assisting with troubleshooting and research.• Worked with other agents to locate common issues to create JIRA tickets.• Researched and provided tier 2 solutions as tier 1, avoiding the need to escalate.• Exceeded all metrics and KPI’s required, with a normal 92%+ customer satisfaction.• Efficient at chatting with multiple customers at once, while maintaining a high resolution rate.
Austin, Texas Area
• Assist with research & development for special projects.• Alpha and beta testing of unreleased products.• Provide accurate benchmarks of software and hardware.• Creation of knowledge based articles for internal usage.• Hardware testing and refurbishing and evaluation of potentially defective units.• Administration, setup and testing of new Softphone system.• Responsible for opening, closing, and maintaining call center operations.• Tier 1 and 2 technical support via phone and email.• Analog and digital video / audio troubleshooting across multiple products.
Austin, Texas Area
• Responsible for creating a network and environment for a professional style community. • Maintaining and upgrading server and networking equipment..• Maintained more than 99.5% uptime across the server farm.• Ability to quickly troubleshoot and identify problems and correct them quickly.• Moderating and managing thousands of accounts with more than 200 daily active users.• Supervising and managing all staff members.
Austin, Texas Area
• Diagnosis and repair of consoles and controllers of all types• Troubleshooting hardware and software.• Component troubleshooting and replacement.• Managed repair components and in process repair inventory• Prioritized repair schedule to maintain for sale repaired inventory levels
Austin, Texas Area
• Provided Tier 3 email support, Tier 1 and 2 phone and agent support. • Exceeded personal and team quotas.• Detailed documentation of the customers issue call logs and resolutions
Austin, Texas Area
• Assist customers with DSL and Dialup Internet connectivity for multiple ISP's and wireless networks• Provide support for email client programs.• Supported internet connectivity for multiple computer platforms.
Other employees you can reach at vidbox.company. View company contacts for 10 employees →
Justin Feng
Colleague at VidboxAustin, Texas, United States
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Mari Lee
Colleague at VidboxSeoul, South Korea, Korea, Republic Of
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Rosimeire Alves Pereira Cunha
Colleague at VidboxPatos De Minas, Minas Gerais, Brazil
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MC
Minjeong Cho
Colleague at VidboxSouth Korea, Korea, Republic Of
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Byungbok Lee
Colleague at VidboxSeoul, South Korea, Korea, Republic Of
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Quick answers generated from the profile data available on this page.
Chris Stevens works for VIDBOX.
Chris Stevens is listed as Customer Care Representative at VIDBOX at VIDBOX.
AeroLeads has found 1 work email signal at @vidbox.company for Chris Stevens at VIDBOX.
Chris Stevens is based in Austin, Texas, United States while working with VIDBOX.
Chris Stevens has worked for Vidbox, Bigcommerce, Pandorum Gaming, Play N Trade Video Games, and Electronic Arts (Ea).
Chris Stevens's colleagues at VIDBOX include Justin Feng, Mari Lee, Rosimeire Alves Pereira Cunha, Minjeong Cho, and Byungbok Lee.
You can use AeroLeads to view verified contact signals for Chris Stevens at VIDBOX, including work email, phone, and LinkedIn data when available.
Chris Stevens studied at Crockett Highschool.
Chris Stevens is listed with skills including Microsoft Office, Customer Service, Management, Technical Support, Network Configuration, Router Configuration, Windows Server, and Linux.
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