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Justin Feng is listed as Manager at VIDBOX at VIDBOX, a company with 10 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Justin Feng.
Justin Feng previously worked as Manager, Product and Customer Service at Vidbox and Customer Care Team Lead at Vidbox. Justin Feng holds Bachelor Of Science - Bs, Radio-Television-Film from The University Of Texas At Austin.
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Customer-obsessed manager with 13+ years of experience supporting users and resolving issues through phone and email channels on both Windows and Mac platforms. Collaborated on key product development as subject matter expert, product tester, and voice of customer advocate. Operated cross-functionally with upper management, manufacturers, designers, and developers, while heading customer care team and administering helpdesk CRM.
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Austin, Texas, United States
Worked dual roles overseeing the Customer Care support operations and product management on software/hardware product solutions. VIDBOX Inc. is a leader in home analog-to-digital conversion software and hardware products.Key Accomplishments:- Implemented ESD upgrade/replacement option, increasing web store revenue by over 33%.Responsibilities:- Developed.
Austin, Texas, United States
Worked as support supervisor, team lead, and Salesforce Service Cloud administrator.Key Accomplishments:- Improved customer response times, accuracy, and tracking through helpdesk CRM integrations.- Reduced agent workload while increasing customer satisfaction by creating a self-support Help Center.Responsibilities:- Set up and maintained Salesforce.
Austin, Texas, United States
Worked in customer service and tech support functions in a phone and email contact center environment.- Assisted customers with product usage, education, and troubleshooting on Windows and Mac.- Triaged issues for routing to Tier 2, Tier 3, and managerial input.- Collaborated with peers on complex issues.- Performed product testing for updates to products.
Texas, United States
Worked in various freelance video production roles. Roles could vary from one day to the next depending on the needs of certain projects.Some roles include:- Documentary video editor- YouTube video editor- Production assistant- Gaffer- Grip- Camera operator- Assistant camera- Sound recorder / boom operator
Austin, Texas, United States
Worked in customer service and tech support functions in a phone and email contact center environment.- Assisted customers with product usage, education, and troubleshooting on Windows and Mac.- Triaged issues for routing to Tier 2, Tier 3, and managerial input.- Collaborated with peers on complex issues.- Performed product testing for updates to products.
![Cloud [8] Sixteen, Inc](https://cimg.aeroleads.com/ln/logos/39/af40009008a8ba5594769d75f9f75293.jpg)
Austin, Texas, United States
Worked under the department lead primarily in video production and post-production editing and graphics.Key Accomplishments:- Created templates and workflows for video production, effectively quadrupling post-production productivity and elevating the overall quality of content.Responsibilities:- Supported department lead on local video/photo shoots and.
Other employees you can reach at vidbox.company. View company contacts for 10 employees →
Byungbok Lee
Colleague at Vidbox
Seoul, South Korea, Korea, Republic Of
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CS
Chris Stevens
Colleague at Vidbox
Austin, Texas, United States, United States
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MC
Minjeong Cho
Colleague at Vidbox
South Korea, Korea, Republic Of
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RA
Rosimeire Alves Pereira Cunha
Colleague at Vidbox
Patos De Minas, Minas Gerais, Brazil, Brazil
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ML
Mari Lee
Colleague at Vidbox
Seoul, South Korea, Korea, Republic Of
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Quick answers generated from the profile data available on this page.
Justin Feng works for VIDBOX.
Justin Feng is listed as Manager at VIDBOX at VIDBOX.
Justin Feng is based in Austin, Texas, United States while working with VIDBOX.
Justin Feng has worked for Vidbox, Freelance, Honestech, Inc., and Cloud [8] Sixteen, Inc.
Justin Feng's colleagues at VIDBOX include Byungbok Lee, Chris Stevens, Minjeong Cho, Rosimeire Alves Pereira Cunha, and Mari Lee.
You can use AeroLeads to view verified contact signals for Justin Feng at VIDBOX, including work email, phone, and LinkedIn data when available.
Justin Feng holds Bachelor Of Science - Bs, Radio-Television-Film from The University Of Texas At Austin.
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