Information Technology Field Technician
CurrentOn-site IT Support for multiple locations Field Technician- I provide on-site Support for 9 different physical locations; over 500 employees and thousands of endpoints- Support ranges from: Software and Hardware troubleshooting, Imaging lab computers with MDT, New user setups,Software Deployment, Networking Support, Creating Scripts/Bat files, Active Directory OU movement, CDP portinformation for Vlan, and many other things.- Familiar with Ticketing software for time mgmt. and accountability- Able to communicate with other teams and vendors for escalation- Offer Remote Support through client software- Hardware Support: Laptops, Desktops, Smart Board, Projectors, Printers/Copiers, Simple Switch Support,iPads/TabletsService Desk Support- Work at a call center and answer phones to create or work existing tickets- Providing Support through multiple Software options and able to reference and document in a central knowledgebase- Very fast-paced, able to multitask, very good communicationAll work is client, customer oriented and focused on customer satisfaction with Survey scores. I lead the team in Customer Satisfaction with a score of 4.91 out of 5, with over 105 Surveys in 6 months. Closing over 384 tickets in the last 90 days.
