Chris Timms Email & Phone Number

Edinburgh, Gb

Edinburgh, Gb

Edinburgh City, Scotland, United Kingdom

Edinburgh, City Of Edinburgh, United Kingdom

Edinburgh, United Kingdom

Lead the implementation and optimization of QikServe's platform for clients on a project basis.Interface and meet with prospects and clients as needed for any of the following: software implementation or upgrade, problem resolution, enhancements, specialized reporting, training, pre and post-sales support.Implement software while adhering to the project management model for smooth delivery of standardimplementationsAssist the Sales team in presenting the software to key prospects during detailed demonstrations.Address technical questions; occasionally provide backup to existing technical support staff; resolve customer technical issues and concerns.Develop and deliver customer training, both onsite and remote.Collaborate with clients to optimize operational changesMaster the capabilities of the system and advise customers on how to most effectively use the solution,including modifying customers' existing processes, procedures, work-flow, forms and content.Identify opportunities to improve the system and disseminate client feedback to the relevant departments within the organization.Work with team members to define, prioritize, and implement selected enhancements.

Edinburgh, United Kingdom

Responsible for the day-to-day operations of a 196 cover restaurant at one of organisations locations in Edinburgh achieving £60-100k in weekly turnoverMaintaining and developing strong operational practices while expanding the business to achieve +20% growth YoYLead and inspire a team of 60 with 5 direct reports over 3 departments Mentor and develop junior Managers into the next business leadersBudgeting, forecasting and reporting financial data for the siteResponsible for standalone change projects from implementing a new service steps to driving sales through individuals Spend per HeadAttending industry events and building a local network of peers

Glasgow, United Kingdom

Assisting the Deputy General Manager in the day-to-day operations in Glasgow achieving £40-60k in weekly turnoverLine Management of 20-30 waiters on a shift basis including succession planning and Performance Management Particular focus on internal and local external marketing including supporting the group Marketing Team as a local point of contact for Social mediaOperational support of other sites within Scotland covering day-to-day and departmental responsibility

Stirling, United Kingdom

New Opening ProjectAttracting & training a Front of House team of approximately 25 over a three week pre opening periodRobustly managing the performance of Team Members through direct results and behavioursWith direction from the GM, established in-house processes and systems that ensure successful and consistent operationsKPI’s in Guest Measures & Team Performance all achieving or surpassing expectationsDuring transition back to Operations, held another Restaurant within region for 5 weeks to positive feedback from Team & Area Manager

Responsible for planning, executing and reviewing training plans for between 15 and 30 Restaurant Team Members over a six week inductionSupporting the new Management team on site in all aspects of their roles – including additional training and coachingResponsible for delivering final stage of investments of £12.5 million over 6 new restaurants in the South East & MidlandsAchieving and exceeding Guest KPI’s in each siteEngagement of all Stakeholders from local contractors to Site Management to Operational Exec Board

Glasgow, United Kingdom

Maternity cover roleResponsible for day-to-day operations of a 146/90 cover Restaurant/BarLeading and inspiring a team of 40+ employees with 3 direct reports over four departmentsDevelopment of junior managers into the next business leadersLiaison between site management and contractors during a recent £400,000 refurbishment of 40 bed hotel