Chris Timms

Chris Timms Email and Phone Number

Senior Product Manager @ The Access Group
Edinburgh, GB
Chris Timms's Location
Edinburgh, Scotland, United Kingdom, United Kingdom
Chris Timms's Contact Details

Chris Timms personal email

n/a

Chris Timms phone numbers

About Chris Timms

IT Operations Manager with experience as a delivery assurance professional and hospitality management.

Chris Timms's Current Company Details
The Access Group

The Access Group

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Senior Product Manager
Edinburgh, GB
Website:
theaccessgroup.com
Employees:
6578
Chris Timms Work Experience Details
  • The Access Group
    Senior Product Manager
    The Access Group
    Edinburgh, Gb
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  • Qikserve
    Head Of Solutions
    Qikserve Aug 2021 - Present
    Edinburgh City, Scotland, United Kingdom
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  • Qikserve
    Operations Manager
    Qikserve May 2018 - Aug 2021
    Edinburgh, City Of Edinburgh, United Kingdom
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  • Qikserve
    Implementation Consultant
    Qikserve Apr 2016 - May 2018
    Edinburgh, United Kingdom
    Lead the implementation and optimization of QikServe's platform for clients on a project basis.Interface and meet with prospects and clients as needed for any of the following: software implementation or upgrade, problem resolution, enhancements, specialized reporting, training, pre and post-sales support.Implement software while adhering to the project management model for smooth delivery of standardimplementationsAssist the Sales team in presenting the software to key prospects during detailed demonstrations.Address technical questions; occasionally provide backup to existing technical support staff; resolve customer technical issues and concerns.Develop and deliver customer training, both onsite and remote.Collaborate with clients to optimize operational changesMaster the capabilities of the system and advise customers on how to most effectively use the solution,including modifying customers' existing processes, procedures, work-flow, forms and content.Identify opportunities to improve the system and disseminate client feedback to the relevant departments within the organization.Work with team members to define, prioritize, and implement selected enhancements.
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  • Jamie Oliver Restaurant Group
    Deputy General Manager
    Jamie Oliver Restaurant Group Apr 2015 - Apr 2016
    Edinburgh, United Kingdom
    Responsible for the day-to-day operations of a 196 cover restaurant at one of organisations locations in Edinburgh achieving £60-100k in weekly turnoverMaintaining and developing strong operational practices while expanding the business to achieve +20% growth YoYLead and inspire a team of 60 with 5 direct reports over 3 departments Mentor and develop junior Managers into the next business leadersBudgeting, forecasting and reporting financial data for the siteResponsible for standalone change projects from implementing a new service steps to driving sales through individuals Spend per HeadAttending industry events and building a local network of peers
  • Jamie Oliver Restaurant Group
    Restaurant Manager
    Jamie Oliver Restaurant Group Aug 2014 - Apr 2015
    Glasgow, United Kingdom
    Assisting the Deputy General Manager in the day-to-day operations in Glasgow achieving £40-60k in weekly turnoverLine Management of 20-30 waiters on a shift basis including succession planning and Performance Management Particular focus on internal and local external marketing including supporting the group Marketing Team as a local point of contact for Social mediaOperational support of other sites within Scotland covering day-to-day and departmental responsibility
  • Whitbread
    Deputy General Manager
    Whitbread Aug 2013 - Aug 2014
    Stirling, United Kingdom
    New Opening ProjectAttracting & training a Front of House team of approximately 25 over a three week pre opening periodRobustly managing the performance of Team Members through direct results and behavioursWith direction from the GM, established in-house processes and systems that ensure successful and consistent operationsKPI’s in Guest Measures & Team Performance all achieving or surpassing expectationsDuring transition back to Operations, held another Restaurant within region for 5 weeks to positive feedback from Team & Area Manager
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  • Whitbread
    Business Development Lead Trainer - Front Of House
    Whitbread May 2012 - Aug 2013
    Responsible for planning, executing and reviewing training plans for between 15 and 30 Restaurant Team Members over a six week inductionSupporting the new Management team on site in all aspects of their roles – including additional training and coachingResponsible for delivering final stage of investments of £12.5 million over 6 new restaurants in the South East & MidlandsAchieving and exceeding Guest KPI’s in each siteEngagement of all Stakeholders from local contractors to Site Management to Operational Exec Board
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  • Whitbread
    Deputy General Manager (Secondment)
    Whitbread Nov 2011 - May 2012
    Glasgow, United Kingdom
    Maternity cover roleResponsible for day-to-day operations of a 146/90 cover Restaurant/BarLeading and inspiring a team of 40+ employees with 3 direct reports over four departmentsDevelopment of junior managers into the next business leadersLiaison between site management and contractors during a recent £400,000 refurbishment of 40 bed hotel
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  • Whitbread
    Assistant Manager
    Whitbread Oct 2010 - Nov 2011
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Chris Timms Skills

Hospitality Management Management Hospitality Industry Restaurant Management Training Banquets Customer Service Micros Software Implementation Troubleshooting Problem Solving Technical Support Mobile Technology Technical Services Restaurants Hospitality Food Hotels Food And Beverage Catering Food Safety Pre Opening Time Management Culinary Skills Hotel Management Event Management Data Analysis

Frequently Asked Questions about Chris Timms

What company does Chris Timms work for?

Chris Timms works for The Access Group

What is Chris Timms's role at the current company?

Chris Timms's current role is Senior Product Manager.

What is Chris Timms's email address?

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What is Chris Timms's direct phone number?

Chris Timms's direct phone number is +1-75956*****

What skills is Chris Timms known for?

Chris Timms has skills like Hospitality Management, Management, Hospitality Industry, Restaurant Management, Training, Banquets, Customer Service, Micros, Software Implementation, Troubleshooting, Problem Solving, Technical Support.

Who are Chris Timms's colleagues?

Chris Timms's colleagues are Roxana B., James Patel, Kirsty Boxer, Ben Lankester, Fizaan Shaukat, Berta Bosch, Jordan Wilson.

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