For more than three decades Hearne Software has partnered with market leading developers to distribute and support their products in Australia, New Zealand and around the world. Hearne Software is a major distributor of technical software and experts in SPSS Statistics software for which we are global distributors of Student Grad Packs and Academic Faculty Packs.• Managing the transition to a fully integrated online CRM/ERP/website solution• Working with sales, marketing, accounting… Show more For more than three decades Hearne Software has partnered with market leading developers to distribute and support their products in Australia, New Zealand and around the world. Hearne Software is a major distributor of technical software and experts in SPSS Statistics software for which we are global distributors of Student Grad Packs and Academic Faculty Packs.• Managing the transition to a fully integrated online CRM/ERP/website solution• Working with sales, marketing, accounting and customer service staff across Australia• Writing, delivering and executing business and marketing plans for key products, growing revenue and achieving sales targets• Maintaining relationships with customers and sub-reseller businesses• Facilitating legal and contract reviews with major customers to improve client satisfaction and business goals Show less

• Re-designed classified display advertising product and pricing for key Telstra websites• Managed the migration of traditional print advertising customers to digital products • Developed and delivered training for sales and operations teams

• Responsible for rostering, recruiting and supervision of all national Online Support team members• Provided regular activity reports and customer service metrics to management• Delivered a migration of call centre telephony• Member of project team delivering a transformational new website for online classified advertising

• Developed second-level support team providing service to escalated customer issues with telecommunications network requests• Liaised with external network suppliers such as Telstra and Optus to manage complex customer requests• Supported and coached support consultants to maintain high level of service• Accountable to management for the maintenance of key performance indicators