Neon Group Pty Ltd is a Manufacturer’s Representative, Marketing and Distribution Company locatedin ThailandKey Responsibilities - Network Administrator• Delivered exceptional customer and technical service; provided phone, remote and/or on-site support services and answered queries in a friendly, professional manner• Investigated, planned, redeveloped, operated, maintained and evaluated the company network• Monitored and evaluated the website for improvements and… Show more Neon Group Pty Ltd is a Manufacturer’s Representative, Marketing and Distribution Company locatedin ThailandKey Responsibilities - Network Administrator• Delivered exceptional customer and technical service; provided phone, remote and/or on-site support services and answered queries in a friendly, professional manner• Investigated, planned, redeveloped, operated, maintained and evaluated the company network• Monitored and evaluated the website for improvements and liaised with the Company Director regarding possible future developments• Planned network upgrade, monitored progress, managed risk and prepared accurate documentation• Provided IT services such as hardware repairs, software installations and updates, malware removal and system backups Show less

IT Support / Network Administrator: Various clients

Curtin University, Curtin IT ServicesKey Responsibilities - Operations Officer• Data Centre; managed and maintained all equipment and services such as uninterrupted power supply (UPS), in-row cooling systems, rack preparation and installation, hardware asset management• Communications Room Upgrade Project:-• Managed external contractors with regard to the Communications Room upgrade; ensured contractors complied with specifications and University policies and… Show more Curtin University, Curtin IT ServicesKey Responsibilities - Operations Officer• Data Centre; managed and maintained all equipment and services such as uninterrupted power supply (UPS), in-row cooling systems, rack preparation and installation, hardware asset management• Communications Room Upgrade Project:-• Managed external contractors with regard to the Communications Room upgrade; ensured contractors complied with specifications and University policies and procedures• Logged and patched over 5000 Unshielded Twisted Pair (UTP) data cables for a CAT 6 roll-out• Equipment asset management; deployed, maintained, updated and disposed of Data Centre and Communications Room equipment such as:-• New equipment and existing equipment Automatic Transfer Switch (ATS), uninterrupted power supply (UPS), Power Distribution Unit (PDU) and fibre optic equipment• Assisted Curtin IT Networks Department personnel in the network set-up for the University’s orientation day• Liaised with numerous University Department personnel to organise removal and installation of equipment, power outage, locating of equipment etc. Show less

I work as part of a team to provide IT services to a variety of clients and sectors. Currently I manage a Real-estate with multiple offices with around 50 workstations, a gold mine with about 20 workstations, 2 servers. Empower ICT provides quality support and administration to its clients over all sectors in Australia.I manage my clients as well as help other team members with their clients as well as provide IT support and Network Administration to all my managed clients.

New Horizons Learning Centres; established in 1982, New Horizons Computer Learning Centres has grown to become the largest independent IT training company worldwideKey Responsibilities - IT Support Coordinator / Administrator• Delivered technical and service excellence to ensure complete client/student satisfaction• Set up classroom workstations with appropriate images, shared folders and created access permissions to network resources for students• Created and… Show more New Horizons Learning Centres; established in 1982, New Horizons Computer Learning Centres has grown to become the largest independent IT training company worldwideKey Responsibilities - IT Support Coordinator / Administrator• Delivered technical and service excellence to ensure complete client/student satisfaction• Set up classroom workstations with appropriate images, shared folders and created access permissions to network resources for students• Created and maintained Hyper-V Microsoft MOC labs and maintained staff and students’ server backup• Student support; provided assistance with software and hardware issues, troubleshooting and implementation of appropriate solutions in a timely manner• Documented and updated changes to the IT Infrastructure Policies and Procedures Manual• In collaboration with the National Network Administration Manager planned and implemented a new student domain network with 50 workstations:-• Installed and set up Microsoft Server 2008 R2 software into the servers• Completed server configuration; created user accounts, group policies and server roles which included Hyper-V, DHCP, DNS and active directories• Conducted trials over 2 months; continuous improvement testing to ensure stability and reliabilitySelected Achievements:• Following successful testing of the Kingdom software the client approved the training contract; full-scale implementation was completed on 20 workstations in June 2011• Received excellent feedback and complements from Seismic microtechnology's representatives on the management of the project and on the high level of customer support provided• Successful implementation of unique student user accounts within the domain as well as implementation of a ticketing system to track network issues and identify problematic patterns• Successful involvement in the new student domain project in 2010 leading to the offer of permanent employment Show less