Christopher Newman Email & Phone Number

Manchester Area, United Kingdom

Working with ServiceNow customers to achieve success underpinned by best practice guidance in IT Service Management and related disciplines.

Manchester, England, United Kingdom

Working as an IT Service Management consultant at iCore on many different client engagements. Clients are a mix between public and private sector and include some major UK government departments as well as FTSE 100 private sector ones.I consult with clients on many different aspects of IT Service Management to analyse current processes/practices and work.

Lancashire

Manchester, United Kingdom

- Oversee the delivery of integrated IT Run-the-Bank Services for Williams & Glyn Workplace Services Technology as provided by Tier 1 Partners and managed as part of end-to-end Service Management contract- Direct Workplace Services Technology run service priorities in response to strategic business and IT change requirements- Ensure the scope of run.

Blackpool, United Kingdom

Managing teams providing remote support for Thick/Thin clients, servers, Active Directory support for 120,000 users on the Department For Work & Pensions account.The team and I are engaged in Western Europe's largest transformation from thick to thin client/cloud based computing for the UK Government. Various technologies such as Citrix, VMWare, AppSense.

Blackpool, United Kingdom

Manage a team supporting the BAU provision of service to DWP estate whilst a transformation project is taking place to migrate a large proportion of the users to a Thin Client environment. We look after various technologies under BAU and also a number under the FMO solution. Notably Cortardo's ThinPrint enterprise print management solution, Symantec.

Blackpool, United Kingdom

Managed a team in charge of file & print servers on the DWP estate. This included supporting the Operations Manager with various duties. We ensured that all servers located in the offices around the UK were available for use by the various agencies of the DWP and were responsible for OS updates, solving technical software and hardware issues including.

Blackpool, United Kingdom

Headed up a team in charge of Enterprise backup & restore using Symantec Puredisk, Microsoft ISA server and McAfee Anti-virus. We ensured the backups for the whole of the UK and Ireland DWP estate completed and restores carried out. We ensured Internet and Intranet provision was available to all of the UK and Ireland Jobcentres, Pension centres, Child.

Blackpool, United Kingdom

Following the successful pilot the remaining teams were integrated and 2 large teams setup with a geographical divide. I headed up the North team and we supported all DWP server in the North of the UK including Northern Ireland. The team support file and print servers, including printers and multiple desktop applications both off the shelf Microsoft and.

Blackpool, United Kingdom

Helped to create a new pilot team for a new method of approaching server and desktop support. The idea was to utilise staff and encourage existing skill-sets to be utilised to cross train other members of staff so employees could support more technologies. This was adopted following the pilot period and 30+ staff moved into multi-skilled roles.

Blackpool, United Kingdom

Team Leader in charge of a team reviewing and authorising change to the DWP computer estate using ITIL methodologies.

Remotely support over 2500 servers on the UK Government network. Largest single Active Directory setup in the World. Fix server issues on Dell and Compaq servers using various methods.

Provided server and desktop and Blackberry support on the Barclays Bank Plc contract.

Worked in a team of 8 providing 24 hour support for remote sites for major Blue Chip companies.

Fintech: Future Commerce, 91%

Education record