Christopher Newman Email & Phone Number

Manchester Area, United Kingdom

Working with ServiceNow customers to achieve success underpinned by best practice guidance in IT Service Management and related disciplines.

Manchester, England, United Kingdom

Working as an IT Service Management consultant at iCore on many different client engagements. Clients are a mix between public and private sector and include some major UK government departments as well as FTSE 100 private sector ones.I consult with clients on many different aspects of IT Service Management to analyse current processes/practices and work collaboratively with them to enable their existing workforce to achieve the business outcomes and value they wish to attain.I achieve this through the use of personal engagement with relevant stakeholders, understanding pain points and pragmatic application of best practice frameworks to the various opportunities identified. I use my 10+ years of operational experience and know what works and when to apply it.Working with many differing types of client at iCore allows me to collaborate with people at various levels within business from C-suite to the end user. I work to understand the business and what can be practically achieved, ensuring people are part of the change and have ownership of their ways of working.Communication, collaboration and the will to change and manage people in the most effective way ensures success.

Lancashire

Manchester, United Kingdom

- Oversee the delivery of integrated IT Run-the-Bank Services for Williams & Glyn Workplace Services Technology as provided by Tier 1 Partners and managed as part of end-to-end Service Management contract- Direct Workplace Services Technology run service priorities in response to strategic business and IT change requirements- Ensure the scope of run services provided by technology is appropriate and fit for purpose against Workplace Services Technology service requirements- Set overall vision and strategy for the delivery of Workplace Services Technology run services to the Channels, enabling the organisations to effectively and efficiently undertake its business duties and responsibilities to its customers- Govern the effective handling of incidents and the recovery from incidents impacting Workplace Services Technology – stand in as appropriate to lead service incident recovery coordinating the necessary business and technology decision makers and experts to resolve the incident satisfactorily- Manage relationships with senior technology and business managers and develop those relationships to support effective delivery of all operational services to meet business requirements- Proactively and working collaboratively with W&G Chief Information Office( CIO) process owners and with partners, identify and implement service improvements in IT run processes that impact Workplace Services Technology - drive improvements in the quality of service delivery and removal of IT risks from delivery collaboratively with the strategic partners- Govern from an IT perspective, the end-to-end introduction of new and changed Workplace Services Technology services provided by IBM, working closely with the Service Introduction Manager.

Blackpool, United Kingdom

Managing teams providing remote support for Thick/Thin clients, servers, Active Directory support for 120,000 users on the Department For Work & Pensions account.The team and I are engaged in Western Europe's largest transformation from thick to thin client/cloud based computing for the UK Government. Various technologies such as Citrix, VMWare, AppSense, ThinPrint, Hyper-V and App-V are utilised.

Blackpool, United Kingdom

Manage a team supporting the BAU provision of service to DWP estate whilst a transformation project is taking place to migrate a large proportion of the users to a Thin Client environment. We look after various technologies under BAU and also a number under the FMO solution. Notably Cortardo's ThinPrint enterprise print management solution, Symantec Enterprise Vault amongst the usual MS, VMware and Citrix technologies associated with a Thin Client solution.

Blackpool, United Kingdom

Managed a team in charge of file & print servers on the DWP estate. This included supporting the Operations Manager with various duties. We ensured that all servers located in the offices around the UK were available for use by the various agencies of the DWP and were responsible for OS updates, solving technical software and hardware issues including providing MI for audit and billing purposes.

Blackpool, United Kingdom

Headed up a team in charge of Enterprise backup & restore using Symantec Puredisk, Microsoft ISA server and McAfee Anti-virus. We ensured the backups for the whole of the UK and Ireland DWP estate completed and restores carried out. We ensured Internet and Intranet provision was available to all of the UK and Ireland Jobcentres, Pension centres, Child Support Agencies and the DWP at large. Finally we were tasked to ensure all DAT files for infrastructure and file & print services were maintained and MI supplied regarding the levels of cover.

Blackpool, United Kingdom

Following the successful pilot the remaining teams were integrated and 2 large teams setup with a geographical divide. I headed up the North team and we supported all DWP server in the North of the UK including Northern Ireland. The team support file and print servers, including printers and multiple desktop applications both off the shelf Microsoft and many bespoke legacy DWP applications.

Blackpool, United Kingdom

Helped to create a new pilot team for a new method of approaching server and desktop support. The idea was to utilise staff and encourage existing skill-sets to be utilised to cross train other members of staff so employees could support more technologies. This was adopted following the pilot period and 30+ staff moved into multi-skilled roles.

Blackpool, United Kingdom

Team Leader in charge of a team reviewing and authorising change to the DWP computer estate using ITIL methodologies.

Remotely support over 2500 servers on the UK Government network. Largest single Active Directory setup in the World. Fix server issues on Dell and Compaq servers using various methods.

Provided server and desktop and Blackberry support on the Barclays Bank Plc contract.

Worked in a team of 8 providing 24 hour support for remote sites for major Blue Chip companies.

Fintech: Future Commerce, 91%

Education record