Christopher A. Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Architect innovative server edge designs for key vertical segments, optimizing productivity and design excellence.• Collaborate with vendors and suppliers to align product/technology roadmaps, ensuring competitiveness.• Oversee development and validation of workstations and sub-systems, maintaining high-quality standards.• Engage with Product Management and customers to define product features, addressing market demands.• Lead holistic system-level design, integrating hardware and software components seamlessly.• Demonstrate strong leadership and communication skills in cross-functional team collaboration.• Resolve technical issues by providing innovative solutions, showcasing problem-solving abilities.

• Serving as a technical SME pertaining to the LiveAction software; working with customers to deeply understand their network optimization and troubleshooting needs. • Working with customers to implement and optimize their specific reporting and monitoring requirements. • Acting as a conduit between various technical, business and sales teams. Disseminating information and working with the appropriate teams to cater solutions. • Catering solutions to fit the needs of our enterprise customers; working through the pre and post sales cycle to ensure functionality and a seamless transition to production.

Raleigh, North Carolina, United States

• Serves as a technical expert that deeply understands the VergeSense system architecture, use cases, integrations, and competitive positioning• Consults with customers to understand their business objectives and pain points, and demonstrate the value of associated VergeSense solutions• Interface with customers and Sales & Product teams to assess, develop, and deliver bespoke solutions and integrations• Serves as the Pre-Sales subject matter expert on Enterprise networks• Delivering technical presentations, trainings, and product demonstrations to customers and internal teams as needed

Raleigh-Durham, North Carolina Area

• Responsible for designing, configuring, deploying and troubleshooting a global, diverse network. • Providing technical insight and guidance to different teams and the business concerning complex data flows and network implementations• Part of a team that is working to deploy SD-WAN and cloud firewall technology throughout the enterprise.• Working to help standardize collaboration, voice, wireless, data center and branch networking

Raleigh-Durham, North Carolina Area

Responsibilities include: • Installing, service, and testing complex IT networks following stringent real time patient data requirements.• Troubleshooting complex network issues to ensure acceptable Quality of Service.• Installing complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.• To provide technical review of system configurations to ensure viability of system performance.• Leading and directing a diverse team of internal and external resources.• Owning the customer experience through the life cycle of customer systems from installation through end-of-support.• Growing the PCMS business in the assigned geography within the scope of both equipment and service revenue and contract revenue.• Working within a dynamic customer care team with clinical, sales, and service partners to support the business activities at the highest level.

Raleigh-Durham, North Carolina Area

As a Voice Network Engineer I am responsible for the development, implementation, and management of Voice network solutions for the company's US and global network. I develop and recommend network solutions within a highly complex network environment utilizing technologies such as Call Routing, SIP, Voice Mail, gateway, and QoSJob duties Include: * Sales offices voice technology support and management * Call recording technology support and management * International voice/contact center support and technology management * Administrative offices voice technology support and management * Voicemail technology support and management * Voice over IP (VoIP) and Session Initiation Protocol (SIP) support and management * Integrated communications technology support and management * Emerging technology research and knowledge * Contact center architecture and design * One Voice platform technology support and management * Strategic voice and telephony engineering and solutions

Portsmouth, Nh

•As a part of the Tier IV (highest escalation level) Telephony Network Engineering group at Liberty Mutual. I operate on an array of crucial business projects to ensure the health, consistency, resilience and progression of the VoIP network. Major project work includes: o Liberty Mutual SIP Implementations o NICE Administration & Upgrades o Data Center Expansions •Implements new procedures which effectively utilize the resources and tools on hand to improve antiquated workflows and methods used to previously monitor the health of our devices and network. •Assists on many site-surveys (Data center and Remote offices) in order to prepare for and execute complex network upgrades and migrations. A focus on customer happiness was always in mind when discussing network requirements with other technical and business resources. •Troubleshooting complex network and system issues when escalated to Tier IV. Aforementioned issues originate from a multitude of data and application sources all resulting in different solutions and fixes.

Rochester, New York Area

Major job responsibilities include : Network Administration -Firewalls-Security appliances-Multiple routers and switches-VOIP-Minimal downtime Systems Administration -Troubleshooting OS communication (Win -> linux)-Implementing new servers into the network ( vm or physical)-Configuring both domain computers and servers to internal and customer requirements-Backing up data via tapes, disks or to our EMC storage device located off site-Minimal downtimeIT Help Desk -Troubleshooting end user issues: -Troubleshooting software -Hardware issues-Researching new technologies