Chris Sullivan Email & Phone Number

Portland, Or, Us

* Teach storytellers how to uncover and build their stories to affect their audience with empathy.* Coach storytellers how to find meaning and purpose by applying specific storytelling elements, such as plot, action, dialogue, character motivation, reflection, and so forth.* Edit written stories to help storytellers refine their creations. * Conduct interviews with storytellers and help them hone their stories for video format. * Produce, direct, and edit videos into stories.

Designed and delivered a vILT course titled, Storytelling for Teradata Sellers, which received a 4.5 out of 5 rating by the learners.Developed three expansions courses for sellers using 50+ video stories from high-level internal SMEs (CIO, VPs, Directors, etc.); conducted all interviews and handled all of the video editing.Launched the company's first video podcast, The Art of Selling Value, which included a VP of Sales explaining his strategies and approaches.Designed a Selling the Value of Teradata course for internal sellers.

Remote - Portland, Or

* Architect, design, and develop eLearning modules, training videos, video stories, ILT & vILT, for a primarily Sales audience (including Core, Commercial, and Enterprise) but also for Business Partners, External Partners, Accessibility Team, Global Support, and a wide variety of video projects for multiple audiences (internal & external)* Work cross-functionally with a wide variety of SMEs to gather requirements, scope projects, and devise learner-centered approaches* Storyboard design ideas, business narratives, and other content collaboratively to help requestors visualize the content before it gets built* Innovate and experiment with modes, technologies, and tools to reach into new areas, formats, and approaches to learning, such as VR/AR, storytelling, novel learner contexts, and so forth* Act as a consultant to other groups looking for new and more effective methods of training* Function as the go-to person in our group for all things video (using Adobe Premiere, among other editing tools)* Able to decipher and leverage highly complex information with very little input* Work quickly and deeply, and enjoy juggling multiple projects at once* Expert with all the major eLearning tools, including Storyline (I was a Beta user before it launched, and I introduced VMware to the tool with a successful proof-of-concept project)

* Manage a globally dispersed cross-functional team of Learning Curriculum Architects, Instructional Designers, Technologists, Graphic Designers, Solution Architect, and Project Managers...plus contractors and vendors. * Manage training content design and development for field sales, partners, and employees* Motivate my team to build exceptional training programs and major events, including Worldwide Sales Kick-off, TechSummit, Empower, VMware Cloud on AWS sales training, and other global engagements* Lead a team of innovators building XR, VR, AR, AI, Alexa Sales Coach, Storytelling, Microlearning 'TV' Episodes, learning environments in Unity Pro, and other cool and high-impact enablement deliverables* Lead with a strong sense of servant leadership, team empowerment, and inclusion; receive excellent feedback from my team and company* Won Gold for the Brandon Hall Excellence in Technology award under the Best Advance in Sales Enablement & Performance Tools category

Portland, Oregon

* Manage all aspects of development for On Demand Training * Manage global vendors* Manage cloud infrastructure for On Demand labs* Won Brandon Hall Gold - Architect/designer on an Interactive Video Simulations for Sales Enablement

Portland, Or

* Received the company’s first ever ‘Thinker Award’ for out-of-the-box thinking to achieve a goal: “Chris designed a new framework for Partner Sales Training competency courses. Using feedback from a Partner Analysis Report, Chris designed a learner centered framework that mirrors common solution selling scenarios. This framework immerses a student into a simulated sales environment where learners interact with tools and people they are familiar with. The goal of this new framework is to increase knowledge transfer so that Partners can apply what they learned directly to their jobs. The new framework will apply to all competency courses.”* Work collaboratively with cross-functional groups to gather the business goals and then translate those into learning objectives.* Take a complex variety of source materials--interviews, data sheets, cheat sheets, presentations, sales plays, and so forth--and build creative learning scenarios.* Designed a more text-based eLearning approach to reduce localization costs by more than 70%.* Wanting to implement CCAF design, I introduced the company to Articulate Storyline, built a prototype course with the tool to showcase its potential, and then helped spread its adoption throughout the Education department and our vendors until it became the default eLearning development tool. * Manage every aspect of my projects, including requirements gathering, stakeholder collaboration, project management with MS Project and Smartsheet, analysis, design, development, implementation, and evaluation.* Courses include Cloud Management & Automation, Network Virtualization, AirWatch Mobility, Software-Defined Storage, Business Continuity, Software-Defined Data Center, IaaS, and many others.

* Built and maintained eLearning courses and courseware.* Recorded voice over for eLearning courses.

* Managed all aspects of technical and end-user training globally, including personnel, contractors, course ware, delivery, administration, budget, and schedule.* Managed all aspects of documentation, including personnel, schedules, deliverables, localization, and OEM re-branding. * Developed a Voice of the Customer program for the Marketing team, which included various Social Media efforts; handed off to the newly hired Community Success Director. * Designed and deployed an e-Learning solution, selected, implemented, and administered a Learning Management System (LMS), using multiple SCORM-compliant tools, and successfully morphed the company's product training from 100% classroom to 100% e-Learning. * Maintained high customer satisfaction marks with 98% of students rating the training as 'good' to 'excellent, ' and 92% who would recommend the training to others. * Dropped department expenses by 22% and increased profitability by 62%, and the Training Department was profitable for the first time ever in the 25-year history of the company. * Shortened the training cycles from several weeks to just a few days, allowing partner to ramp up quickly for sales.* Successfully trained existing staff on e-Learning practices and tools, requiring no additional headcount.* Migrated product documentation to MadCap Flare, single-sourcing online help, print, and training materials from the same materials, and proposed a new Voice of the Customer program to MadCap, which became an ongoing and very successful marketing tool for their company. * Delivered a peer showcase, "Using MadCap Flare to Single Source Manuals, Help, and Training Guides for a Diverse User Audience," at the 2010 Software User Assistance Conference.* Reported to VP of Operations for all activities.* Hired as Training Manager in 2005; promoted to Director, Training in 2006; promoted to Director, Technical Communication in 2007.

* Managed all aspects of training and documentation for all products across all locations.* Designed and deployed a custom e-Learning Campus (lite LMS).* Drove training and support revenue by requiring client certifications.* Marketed new and ongoing training initiatives to customer base.* Implemented external and internal Team Evaluations and included myself in the process.* Designed and deployed a basic training and certification process for employees, including trainers.* Redesigned all product documentation to adhere to a common style sheet.* Wrote help systems for multiple platforms (Delphi, .NET, Magic, and Visual Basic).* Implemented Use Cases for all products and designed documentation accordingly.* Deployed a server-based documentation system (RoboSource) for seamless remote development among team members; implemented single-sourced content.* Instrumental in defining and deploying the company's Product Lifecycle.* Researched and deployed Sharepoint Services for housing published and working copies of documents across the company.* Installed, deployed, and administered Project Server for managing all projects.* Reported to COO for all activities.* Hired as Documentation Specialist in 2003; promoted to Manager of Training and Documentation in 2004; promoted to Director of Training and Documentation in 2005.

* Designed and delivered company's training program, including all course ware, market research, profit analysis, and website design.* Assessed documentation needs, designed and delivered a solution to fit the company's unique requirements, including end-user documentation for numerous products on multiple platforms using FrameMaker, Acrobat, and RoboHelp.* Worked on Implementation Team to review client needs then write and edit implementation design documents using Word, Visio, and Project.* Worked with Director of Marketing to develop audience profiles and marketing strategies.* Wrote white papers, RFP's, case studies, brochures, ad copy, press releases, presentations, release notes, and maintained content for the company's web page.* Wrote, managed, and maintained documentation for an Enterprise System using FrameMaker, including simultaneous multiple projects for both technical and end-user audiences; received one of four 'Invaluable Contribution' awards for my efforts.* Wrote, managed and maintained documentation for GUI applications using FrameMaker (manuals) and RoboHelp (online).* Worked to integrate the department more tightly into the company by publishing project plans and status reports, conducting quarterly presentations, soliciting feedback from project managers and technical leads, and discovering and addressing the document needs of every department and the clients they worked with.* Hired as Technical Writer in 1999; promoted to Documentation Manager in June, 2000; hired as Training and Documentation Manager in June, 2001 when 'Nordic' became 'Next' after bankruptcy.

Mfa, Fiction

Mfa, Poetry

Ba, English, Concentration In Creative Writing

Education record