Application/Server Support for hosted clients and DataCenter Operations Serve in a hands-on role with full accountability for Supporting and enhancing outsourced IT operations for clients to ensure appropriate delivery of services to users. Functional areas of team leadership, technology strategy, process improvement; technology needs assessments and solutions, and project planning. Train and mentor tier 1 and tier 2 engineering team. Serve as escalation engineer for complex issues pertaining to Microsoft, VMWare, Citrix and Firewall technologies. Responsible for support our datacenter, which houses our internal infrastructure and shared hosted operations running in a VMware ESX cluster with SAN attached storage. Design, implement, and support network solutions based on Microsoft products and technologies; including, but not limited to, Windows Server 2003/ 2008, Active Directory, Microsoft Exchange Server 20032008, Terminal Services, and Microsoft IIS. Managed Data Center operations, including security policies and maintance Managed VMware and Citrix clusters for a wide range of clients Designed and implemented backup operations for disaster recovery and business continuations Provided an escalation point for Tier 1 and 2 engineers, along with providing training for engineers Setup and managed a wide range of firewalls and SSLVPN applications Worked as an integration engineer, designing and implementing new system setups and network upgrades Provided in-depth documentations for system policies and security policies Build and deploy software installation packages for a wide range of software Scripting for network installations and auditing of software, hardware and network policies Serve as top-level support for Active Directory and Microsoft Exchange Server issues Recognized for consistently delivering multiple, simultaneous projects, on-time, within budget and with high customer satisfaction