Christopher Casey Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

* Reviewed and actioned accounts in accordance with company policies and procedures.* Investigated monitored and escalated potential high risk and/or fraudulent activity related to customers' accounts or transactional activity.* Managed and responded to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations.* Demonstrated strong attention to detail to ensure each case is clearly and accurately documented for future reference.* Efficiently managed multiple issues at a time and maintained case closure Service Level Agreements within specified time frames to minimize revenue losses.* Fostered a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls.* Drive for Results by maintaining and meeting KPIs in productivity and quality assurance* Maintained accountability and awareness of key process changes, system changes, organization, governance structures and their broader impacts

San Antonio, Texas, United States

- Review transactions to identify fraudulent activity such as ATO (account take over), Chargebacks, Scam, ID Theft (identity theft), money laundering, and similar fraud patterns- Complete comprehensive investigations using internal and external tools for all information researched and contained in each transaction summary. - Work directly with external partners to ensure efficient cross functional partnerships which results in a positive customer experience. Excel in ambiguity by adapting to an ever-growing fraud industry with new and reoccurring fraud trends.- Adept at dealing with ambiguity as well as the ability to make sound judgments & utilize problem solving skills in a timely manner while staying self-motivated.- Prepared, shared and reviewed analytical information to create analysis reports on multiple professional tools.

2010 Harry Wurzbach Rd, Ft. Sam Houston, Tx, 78234

U.S. Army Reseves.

San Antonio, Texas Area

San Antonio, Texas Area

Yokosuka, Japan

Inspection of food products designated for human consumption on receipt and in storage. Evaluated packaging, packing and marking requirements in accordance with DoD standards and contractual documents. Identified unsanitary conditions in food storage facilities and commissary stores. Performed duties in accordance with approved standards of conduct and reported suspected fraud. Handled customer's complaints on items and reported results of finding to customers in a professional and timely matter. Able to be flexible in the event of an emergency or short deadlines. Worked well together in teams to complete tasks at hands. Skilled at teaching material and guidance to other but also an active listener. Provided technical guidance to and accountable for over a dozen junior personnel. Responsible for evaluating performance of junior personnel and providing career guidance for the advancement of their careers. Developed statistical sampling procedures. Collected, prepared, and transmitted samples to laboratory for testing. Reviewed laboratory test results and compared to product requirements. Recorded contractual deficiencies and initiated recommendations for corrective actions. Conducted subsistence quality assurance inspections in food handling establishments, evaluated and recommended corrective actions for unsanitary conditions. Prepared and maintained quality history records and product verification records and distributed as required. Demonstrated attention to detail in the quality of the records being maintained. Performed pest management, monitoring of packaged water supplies, and field sanitation procedures. Conducts sanitary inspections in military and commercial facilities. Responsible for over 70 monthly food establishment inspections. Provided training to over 300 personnel semi-annually on the proper procedures of food storage and handling. Maintained physical records of inspections for each facility as well as a computerized database record keeping

Ft Sam Houston, San Antonio, Tx, 78234

Inspection of food products designated for human consumption on receipt and in storage. Evaluated packaging, packing and marking requirements in accordance with DoD standards and contractual documents. Identified unsanitary conditions in food storage facilities and commissary stores. Performed duties in accordance with approved standards of conduct and reported suspected fraud. Handled customer's complaints on items and reported results of finding to customers in a professional and timely matter. Able to be flexible in the event of an emergency or short deadlines. Worked well together in teams to complete tasks at hands. Skilled at teaching material and guidance to other but also an active listener. Provided technical guidance to and accountable for over a dozen junior personnel. Responsible for evaluating performance of junior personnel and providing career guidance for the advancement of their careers. Developed statistical sampling procedures. Collected, prepared, and transmitted samples to laboratory for testing. Reviewed laboratory test results and compared to product requirements. Recorded contractual deficiencies and initiated recommendations for corrective actions. Conducted subsistence quality assurance inspections in food handling establishments, evaluated and recommended corrective actions for unsanitary conditions. Prepared and maintained quality history records and product verification records and distributed as required. Demonstrated attention to detail in the quality of the records being maintained. Performed pest management, monitoring of packaged water supplies, and field sanitation procedures. Conducts sanitary inspections in military and commercial facilities. Responsible for over 70 monthly food establishment inspections. Provided training to over 300 personnel semi-annually on the proper procedures of food storage and handling. Maintained physical records of inspections for each facility as well as a computerized database record keeping

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.2

Completed this degree with a minor concentration in Information Technology

Associate Of Science (A.S.), General Studies, 3.54 Gpa

Dean's List recipient twice during this degree program. Graduated with honors.