Chris Cekan Email & Phone Number

Palm Harbor, Florida, United States

Tampa/St. Petersburg, Florida Area

• Training projects completed:CitigroupVerizonAffordable Care ActFederal Employees Dental and Vision Insurance Program (FEDVIP)Jasper Inc.Federal Long Term Care Insurance Program (FLTCIP)SWC Co.Laser Spine.
• Business (Entrepreneurship)
• Call Center / Customer Service
• Human Resources
• Interpersonal Skills
• Leadership and Management

Tampa, FL

• Led training performance improvements by assessing the National Recruiting Center training program, made solutions recommendations based on assessments, and implemented necessary solutions to make the training program.
• Managed and coordinated 2 ½ week training program and ensured training and development team is producing highly effective and high performing new recruiters.
• Trained new recruiters, typically consisting of 12-15 new hires, on staffing industry, recruiting process, internal computer systems, etc.
• Instructional design and development of corporate training material. Reviewed, corrected, reformatted, and updated New Hire Training Powerpoint slides, new hire training booklets, training schedule, job aids, and.
• Updated, corrected, and revised tests to include multiple choice, short answer, and short essay questions. Created and implemented new test scoring templates.
• Made recommendations to create and implement video demonstrations to aid learning of the recruiting process and create consistency in recruiting demonstrations.

• Deliver exceptional Point Click Care (PCC)/Point of Care (PoC) training to medical professionals in Kindred Healthcare facilities across the United States.
• Meet, communicate, coordinate, and plan for training and Go-Live with facility directors and healthcare management to ensure a smooth and seamless transition from paper charting to electronic medical records.
• Set up classroom to ensure that computers are working, EMR website is accessible, and distribute participant guides, name tents, authorization forms, and sign in sheets.
• One week in class training (onsite or offsite) applying principles of adult learning which typically consists of 15 – 20 people.
• One week of Go-Live support to ensure that medical professionals can log in, navigate, chart, and proficiently use Point Click Care and Point of Care EMR.
• Daily monitoring of charting activity to ensure that all staff in the facility are charting.

St. Petersburg, FL

• Lead trainer for the Southeast and Midwest regions training inside and outside media consultants on a one on one, classroom, and virtual environment.
• Trained in person, and live virtual classes using Live Meeting, which typically consisted of 10 to 30 trainees. Applied adult learning principles to motivate and facilitate learning.
• Acting manager during 2 month training period that trainees were in my care. Conducted one-on-one in field coaching during the nesting phase to increase sales performance.
• Assist sales managers develop, coach, and train their current media sales representatives to ensure improvement in their sales abilities which includes, but is not limited to, ensuring media sales representatives are.
• Subject matter expert on software, products, services, fulfillment, policy, and sales call process.
• Instructional design/development of corporate training programs. Assessed corporate training needs, created training programs, analyzed training results, and followed up on further developmental needs.

St. Petersburg, FL

• Prospect for and sell print, internet, and direct mail advertising to new businesses and none advertisers.
• Increased print, internet, and direct mail advertising to revenue clients using the consultative sales call process while managing assigned territories.
• Relationship and account management to existing accounts.
• Established partnering, assessed clients advertising needs and recommended customized print, Internet, and direct mail advertising solutions utilizing the sales call process to meet client and corporate revenue goals.
• Liason between advertising dept and billing dept, fulfillment dept, and assisted clients with billing and advertising issue resolution.

Tampa, FL

• Responsible for regional sales activity managing over 200+ accounts with 2 direct reports for the Central Florida region.
• Develop and analyze market performance reports.
• Manage travel, set goals, and recommended strategies for Retail Merchandise Coordinator to achieve company goals and standards within the territory.
• Provide guidance on territory out-call program, issue resolution and follow up, and prospecting for Account Executive.
• Conduct weekly sales meetings with direct reports to ensure that individual productivity was directed towards meeting all company set goals and quotas.
• Provided National Accounts (Sears, Sam's Club, Costco, Target) with sales training and issue resolution assistance while maintaining sales volume. Provided quarterly reports of national accounts activity.

Atlanta, GA

• Responsible for increasing Dish Network subscriber base in Central Florida region.
• Develop successful outcall program to retailer base.
• Provide direct assistance to retailer base with issue resolution, updates on business events, new products, technical updates, programming, and company policy enhancements.
• Conduct AE training on promotions changes, company policies, product updates, and computer software and systems updates.
• Assist Area Manager with accounts management.

Certification, Certified Instructional Designer/Developer

Education record

Marketing Management Business Management

Education record