Christopher Channells Email & Phone Number

United States

Grand Rapids, Michigan, United States

• Responsible for the delivery and ongoing success of the CyberArk Privilege Cloud customers
• Accompany customers throughout all stages of deployment life cycles
• Planning, deploying, integrating, providing technical support, expanding and securing customer's environment using the Privilege Cloud solution
• Execute the Privilege Cloud Just Start plan with the customer

Grand Rapids, Michigan, United States

• Provided support for CyberArk Product Line of IT Security and Privileged Access Management Solution
• Resolved customer’s technical issues through diligent research, reproduction, and troubleshooting
• Developed and reviewed content for knowledge sharing for both internal and customer facing platforms

Michigan, United States

• Manage all web and game servers
• Maintain and update both social media and website content
• Project leader of Project Draugr, a post-apocalyptic survival game on the Source Engine

Walker, Michigan, United States

• Planed, deployed, managed, and maintained infrastructure servers hosted inside of Amazon’s AWS
• Analyzed server usages and advised downgrades to help reduce spending on Amazon’s EC2 platform
• Provided support and automation inside of Active Directory, Azure, and Office365
• Monitored critical infrastructure systems and devices with PRTG
• Managed and maintained the Citrix Environment to ensure high availability for the end users
• Provided onsite support for crucial infrastructure networks and data centers

Walker, Michigan, United States

• Served as Project Leader of ‘Solutions’ to provide the enterprise with internal documentation and procedures
• Answered, evaluated, and prioritized walk ups, phone calls, e-mails, and Service Desk Plus tickets
• Provided remote technical support to more than 800 users across the nation
• Planned and coordinated technical issues that were unable to be resolved remotely to local technicians
• Provisioned user accounts and modified security groups inside the Active Directory environment

Grand Rapids, Michigan, United States

• First point of contact for all aspects of computer and network support
• Provided primary technical support for core software such as CU*Base GOLD
• Operated large volumes of calls and tickets while directing urgent issues to the correct teams
• Monitored and maintained servers, firewalls, and Virtual Private Network tunnels
• Scored above 94% on all phone reviews
• Composed and updated Knowledge Base articles for both internal and external users

Lansing, Michigan, United States

• Provided professional support by phone, ZenDesk Tickets, and LiveChat
• Monitored Nagios for servers reporting services offline
• Aided in the configuration and troubleshooting for both IIS and Plesk based web hosting
• Completed Windows to Windows/Plesk to Plesk migrations
• Fixed and documented compromised servers ranging from spamming exploits to phishing pages

Caledonia, Michigan, United States

• Operating heavy equipment / vehicles
• Worked with groups to finish projects on site and on schedule

Richland, Michigan, United States

• Oversaw all repairs and ensured completion before established due date
• Provided remote assistance and professional customer support by phone
• Designed and deployed residential and business networks, both wired and wireless
• Managed sales and documentation for both residential and business clients
• Scheduled and provided on-site technical support and training for clients
• Educated and assisted users with new software and equipment

Richland, Michigan, United States

• Worked on site with team members to complete project
• Loading and Unloading equipment and supplies from trucks
• Provided maintenance and repairs on equipment and machinery

Associate’S Degree, Computer Support Technician, 3.17 Gpa

Highschool Diploma