Christopher Channells Email & Phone Number

United States

Grand Rapids, Michigan, United States

• Responsible for the delivery and ongoing success of the CyberArk Privilege Cloud customers• Accompany customers throughout all stages of deployment life cycles• Planning, deploying, integrating, providing technical support, expanding and securing customer's environment using the Privilege Cloud solution• Execute the Privilege Cloud Just Start plan with the customer

Grand Rapids, Michigan, United States

• Provided support for CyberArk Product Line of IT Security and Privileged Access Management Solution• Resolved customer’s technical issues through diligent research, reproduction, and troubleshooting• Developed and reviewed content for knowledge sharing for both internal and customer facing platforms

Michigan, United States

• Manage all web and game servers• Maintain and update both social media and website content• Project leader of Project Draugr, a post-apocalyptic survival game on the Source Engine

Walker, Michigan, United States

• Planed, deployed, managed, and maintained infrastructure servers hosted inside of Amazon’s AWS• Analyzed server usages and advised downgrades to help reduce spending on Amazon’s EC2 platform• Provided support and automation inside of Active Directory, Azure, and Office365• Monitored critical infrastructure systems and devices with PRTG• Managed and maintained the Citrix Environment to ensure high availability for the end users• Provided onsite support for crucial infrastructure networks and data centers• Addressed security threats across all cloud and internal services (Meraki, Azure, etc.)

Walker, Michigan, United States

• Served as Project Leader of ‘Solutions’ to provide the enterprise with internal documentation and procedures • Answered, evaluated, and prioritized walk ups, phone calls, e-mails, and Service Desk Plus tickets• Provided remote technical support to more than 800 users across the nation• Planned and coordinated technical issues that were unable to be resolved remotely to local technicians • Provisioned user accounts and modified security groups inside the Active Directory environment

Grand Rapids, Michigan, United States

• First point of contact for all aspects of computer and network support• Provided primary technical support for core software such as CU*Base GOLD• Operated large volumes of calls and tickets while directing urgent issues to the correct teams• Monitored and maintained servers, firewalls, and Virtual Private Network tunnels• Scored above 94% on all phone reviews• Composed and updated Knowledge Base articles for both internal and external users

Lansing, Michigan, United States

• Provided professional support by phone, ZenDesk Tickets, and LiveChat• Monitored Nagios for servers reporting services offline• Aided in the configuration and troubleshooting for both IIS and Plesk based web hosting• Completed Windows to Windows/Plesk to Plesk migrations• Fixed and documented compromised servers ranging from spamming exploits to phishing pages

Caledonia, Michigan, United States

• Operating heavy equipment / vehicles• Worked with groups to finish projects on site and on schedule

Richland, Michigan, United States

• Oversaw all repairs and ensured completion before established due date• Provided remote assistance and professional customer support by phone• Designed and deployed residential and business networks, both wired and wireless• Managed sales and documentation for both residential and business clients• Scheduled and provided on-site technical support and training for clients• Educated and assisted users with new software and equipment

Richland, Michigan, United States

• Worked on site with team members to complete project• Loading and Unloading equipment and supplies from trucks• Provided maintenance and repairs on equipment and machinery

Associate’S Degree, Computer Support Technician, 3.17 Gpa

Highschool Diploma