Chris Channer Email & Phone Number

Cloudshifters.Com

A senior business owner with experience in entrepreneurship, operations, new business development, team building and talent acquisition. Proven track record of building and developing a multi-million-dollar business within the technology industry. A strong history of defining business strategies and driving innovation.Key Responsibilities• Own, and operate an audio visual integration company generating over $2MM in gross annual revenue, which includes administrative, operational and project management responsibilities• Hire, develop, and manage a team of over 25 local and remote audio visual technology professionals to service multiple top-10 A/V integrators and numerous Fortune 500 companies• Interface with C-level executives and client stakeholders to assess technology needs, define scope, and ensure successful completion of complex audio visual installations• Manage nationwide service delivery, leveraging on-demand labor to reduce travel, labor and overall service cost

Burlington, Ma

Managed IT support and infrastructure teams servicing 6 offices, 2 data centers and 600+ users across the US and Canada. Principal escalation point for global production IT services and responsible for majorincident management from first response through to root-cause analysis. Instituted and documented major IT policies with a focus on ITIL foundations and best practices.Achievements• Assembled a macOS Operations team and implemented global platform management, securing and ensuring compliance of thousands of endpoints.• Led the successful deployment of a Remedy-based global incident management system in Salesforce; servicing over 3000 users.• Responsible for IT integration of multiple acquisitions.• Deployed IT infrastructure & A/V in large site build-outs, retrofits and technology refreshes.

Greater Boston Area

Directed the IT organization for Google's remote offices on the East Coast of the UnitedStates and across Canada. Led team of 20+ direct reports plus vendors responsible for deploying and maintaining infrastructure in 10 offices and 5 critical data centers as well as frontline support for 2500+ users across the region.Leadership Achievements• Overhauled an under-performing, yet amazingly capable team that scaled to support a user base growing at an annual rate of over 25% while reducing incidents and time-to-resolution.• Assembled and led a platform team tasked with deploying and supporting Chrome OS within Google. Developed detailed user profiles and resolved numerous hurdles to adoption. Increased Chromebook adoption rates within Google by 500%, saving hundreds of thousands of dollars, building confidence internally and externally for ChromeOS and reinforcing Google's brand.• Authored company-wide support policy to increase accountability while preserving SLAs and providing a more efficient use of resources.• Collaborated with M&A team to transition support for large acquisitions.Technological Achievements• Organized the deployment of Chrome devices to Google offices around the globe.• Awarded for excellence in leading the deployment of GVC* throughout the region.(Google's proprietary video conferencing system - the largest civilian videoconferencing system in the world - now known as Google Meet)

Atlanta, Georgia, United States

• Administered UNIX servers and associated financial and media applications with hundreds of users and over $1B in annual billings• Supervised desktop support team for hundreds of local and remote Windows and macOS users• Managed multiple large storage deployments in two separate datacenters• Maintained network operations across multiple sites• Provided technology expertise & support for new business developmentAccomplishments:• Successfully deployed fibre storage networks in multiple sites• Reduced cost and added features by moving from legacy Nortel phone system to Cisco VoIP• Moved agency from legacy Lotus Notes collaboration suite to cloud-based Google Apps• Implemented Cisco wan optimization to increase the throughput of private, point-to-point network• Transitioned from costly Active Directory licensed deployment to Open Directory• Deployed automated endpoint management solution to increase security and streamline support operations• Implemented web-based ticketing system to move from email and call-based support to a fully integrated support platform

Cupertino, Ca

Collaborated on the design, implementation and maintenance of network and server infrastructure for supporting Apple’s rapidly growing worldwide developer relations - the precursor to today’s iOS and Mac developer programs. Resolved support escalations from developers across the world.

Greater Atlanta Area

Maintained network and server infrastructure. Provided global support for users in South Africa, Australia, Ireland, Germany, Canada, United Arab Emirates, and locations across the United States. Assisted sales engineering team with implementation of proprietary software at Delta, Lufthansa, South African Airways & TWA.Achievements• Partnered with QA team to drastically reduce provisioning of testing machines saving over an hour per test cycle.• Improved IT architecture to eliminate single points of failure and drastically improve service availability.

Bachelor Of Science (Bs), Information Technology

Computer And Information Sciences And Support Services